mark-leon
Level 1
(15 points)
Q: Text Tone Stopped Working On iPhone 6.
I have a custom tone for text messages which I have had for several years. It suddenly stopped working and I can't figure out why. The odd thing is that it works as normal in iTunes on my computer and it is synced to my phone. In fact, other custom text tones are still working as normal. It's just this one that I have always used. Can anyone work out why this might be happening?
When I go into Tones in Settings, I can tap the others and they play but the one I've always used is silent when I tap it. I fist discovered it when I found text messages waiting for me but never heard the alert. When I go to that tone in iTunes on my computer, it plays as normal. It's got me very puzzled. It's a great tone and I don't want to lose it.
iPhone 6, iOS 9.3.3
sterling r
Community Specialists
Hello mark-leon,
Thank you for using the Apple Support Communities. I know having an issue with an alert tone on your iPhone is not what you expect. If I understand correctly, you are unable to use or play a custom alert tone on your iPhone that worked in the past, and the same file in iTunes still works. Good news is you should be able to use iTunes to resolve this.
First, connect your iPhone to iTunes on your computer. Then use the syncing options to remove this alert tone from your iPhone by unchecking the box next to it. Then click the Apply button and confirm the tone is removed from your iPhone after the sync is finished. Once the tone is removed then re-sync it from iTunes to your iPhone and test it on your iPhone again.
Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB
Cheers!
