helstonian
Level 1 (9 points)
Desktops

Q: Mid11 iMac

I've updated the OS as prompted by Apple since I purchased my iMac in 2011. I've also downloaded numerous software from the Apple Store, such as Anti-Virus, and others, (which I thought were compatible because they were in the Apple Store). Now I haven't always removed this software correctly because there hasn't been a "remove' button and now my iMac is so slow and unresponsive that it has become extremely difficult to use, such that it is has become a problem. Can anybody help me to get my Apple product back to a state which so enthralled me when I purchased it please?

 

I am a computer novice so exact instructions which relate to El Capitan are needed please.

 

Thank you.

 

Phil

iMac (21.5-inch Mid 2011), OS X El Capitan (10.11.1)

Posted on Sep 8, 2016 3:30 PM

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helstonian

Q: Mid11 iMac

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  • Helpful answers

  • by Kappy,Helpful

    Kappy Kappy Sep 9, 2016 2:19 PM in response to helstonian
    Level 10 (271,323 points)
    Desktops
    Sep 9, 2016 2:19 PM in response to helstonian

    Do the following:

    Install El Capitan from Scratch

     

         Backup if possible before continuing.

     

    1. Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:
    2. Select Disk Utility from the Utility Menu and click on Continue button.
    3. When Disk Utility loads select the volume (indented entry, usually Macintosh HD) from the Device list.
    4. Click on the Erase icon in Disk Utility's main window. A panel will drop down.
    5. Set the Format type to Mac OS Extended (Journaled.)
    6. Click on the Apply button, then wait for the Done button to activate and click on it.
    7. Quit Disk Utility and return to the Utility Menu.
    8. Select Reinstall OS X and click on the Continue button.

    Upon completion you can restore your data. If you were using third-party software you should restore them from their original distribution media. Do not install any anti-malware or system cleaning software since they are not needed.

  • by Eric Root,

    Eric Root Eric Root Sep 8, 2016 8:26 PM in response to helstonian
    Level 9 (72,223 points)
    iTunes
    Sep 8, 2016 8:26 PM in response to helstonian

    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by helstonian,

    helstonian helstonian Sep 9, 2016 2:29 PM in response to Eric Root
    Level 1 (9 points)
    Desktops
    Sep 9, 2016 2:29 PM in response to Eric Root

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-09 22:25:10

    Download EtreCheck from https://etrecheck.com

    Runtime 2:04

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is too slow

    Description:

    Very slow on startup (grey bar moving slowly on boot)

    freezes when online

    often cannot connect to Apple Apps store and iTunes

     

    Hardware Information: ⓘ

        iMac (21.5-inch, Mid 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac12,1

        1 2.7 GHz Intel Core i5 CPU: 4-core

        12 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1333 MHz ok

            BANK 0/DIMM1

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        AMD Radeon HD 6770M - VRAM: 512 MB

            iMac 1600 x 900

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        WDC WD1001FALS-403AA0 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (923.03 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-STDVDRW  GA32N   ()

     

    USB Information: ⓘ

        Burr-Brown from TI               USB Audio CODEC 

        Apple Computer, Inc. IR Receiver

        Apple Card Reader

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /System/Library/Extensions

        [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-09-01) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    8 Apple tasks

        [loaded]    159 Apple tasks

        [running]    71 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded]    153 Apple tasks

        [running]    92 Apple tasks

     

    Launch Agents: ⓘ

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-11) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-04-06) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-29) [Support]

        [running]    com.fitbit.galileod.plist (2013-10-22) [Support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist (2016-01-21) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-04-06) [Support]

        [loaded]    jp.co.canon.MasterInstaller.plist (2014-10-26) [Support]

     

    User Launch Agents: ⓘ

        [failed]    com.adobe.ARM.[...].plist (2012-05-05) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-14) [Support]

        [running]    com.spotify.webhelper.plist (2014-05-08) [Support]

     

    User Login Items: ⓘ

        Android File Transfer Agent    Application  (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

        Canon IJ Network Scanner Selector EX    Application  (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

        TomTomHOMERunner    Application Hidden (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)

     

    Internet Plug-ins: ⓘ

        DirectorShockwave: 11.6.3r633 (2012-01-06) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-18)

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-17) [Support]

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-25) [Support]

        Silverlight: 5.0.61118.0 - SDK 10.6 (2012-03-23) [Support]

        AmazonMP3DownloaderPlugin101749: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2013-05-04) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-18)

        iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-17)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-25) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-17) [Support]

        EPPEX Plugin: 10.0 (2015-02-23) [Support]

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-30) Check version

     

    User internet Plug-ins: ⓘ

        RealPlayer Plugin: Unknown

        Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

     

    Safari Extensions: ⓘ

        YoutubeWide - Pedrocc - http://www.pedrocc.com/safari (2011-10-15)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-29) [Support]

        Java (2016-04-30) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 999.35 GB Disk used: 76.32 GB

        Destinations:

            Untitled [Local]

            Total size: 319.73 GB

            Total number of backups: 28

            Oldest backup: 19/01/2016, 22:27

            Last backup: 19/05/2016, 22:18

            Size of backup disk: Adequate

                Backup size 319.73 GB > (Disk used 76.32 GB X 3)

     

    Top Processes by CPU: ⓘ

             2%    WindowServer

             2%    fontd

             1%    kernel_task

             0%    askpermissiond

     

    Top Processes by Memory: ⓘ

        904 MB    kernel_task

        467 MB    softwareupdated

        442 MB    com.apple.WebKit.WebContent(3)

        270 MB    mdworker(18)

        135 MB    mds_stores

     

    Virtual Memory Information: ⓘ

        7.96 GB    Free RAM

        4.04 GB    Used RAM (1.27 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 9, 2016, 10:05:38 PM    Self test - passed

        Sep 8, 2016, 10:44:23 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-09-08-224423_[redac ted].crash

            /System/Library/Frameworks/AddressBook.framework/Versions/A/Helpers/AddressBook SourceSync.app/Contents/MacOS/AddressBookSourceSync

        Sep 8, 2016, 10:36:08 PM    ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-09-08-223608_[redac ted].crash

  • by helstonian,

    helstonian helstonian Sep 22, 2016 1:45 PM in response to Eric Root
    Level 1 (9 points)
    Desktops
    Sep 22, 2016 1:45 PM in response to Eric Root

    Eric,

     

    Have you viewed my Etrecheck posting, and if so your views on my way forward would be appreciated please.

  • by Eric Root,

    Eric Root Eric Root Sep 22, 2016 9:00 PM in response to helstonian
    Level 9 (72,223 points)
    iTunes
    Sep 22, 2016 9:00 PM in response to helstonian

    I do not see any thing that should be causing problems. Below are links to try. If they don't work, try Kappy's suggestion.

     

    Startup Issues - Resolve

     

    Startup Issues - Resolve (2)

     

    Startup Issues - Resolve (3)

  • by John Galt,

    John Galt John Galt Sep 22, 2016 9:21 PM in response to helstonian
    Level 8 (49,507 points)
    Mac OS X
    Sep 22, 2016 9:21 PM in response to helstonian

    Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac.

     

    Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read: Try safe mode if your Mac doesn't finish starting up. Compare how your Mac works in Safe Mode to how it has been.

     

    Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.

     

    Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac - Apple Support. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: OS X El Capitan: Delete a user. Before removing it, confirm you don't need any of the files you might have created in that Account.

     

    Let me know what you determine.