HT205220: About encrypted backups in iTunes

Learn about About encrypted backups in iTunes
amyakatrinity

Q: Is anyone else appalled that there is no password recovery or secure reset in place for encrypted backups????

I am absolutely stunned that there is no password recovery for encrypted iPhone backups.

 

1) No password is required to gain access to the iTunes application. It launches and the phone connects automatically.

2) Someone could maliciously set a password. At a minimum the OSx password for the Mac or device using iTunes should be required before setting the encryption password.

3) There is no recovery option. None. Tell me: what password-protected sensitive data has NO recovery option? No secret questions, no email link, no OSx password, nothing. This is horrible.

 

I am in a situation where I cannot recall the password and even though I had the foresight to write it down somewhere, that paper copy is gone. I have an unfortunate medical condition where I am losing memory. I reset passwords on all my secure stuff often. It's just my new reality.

 

I am faced with a situation where if I ever need to restore my device or want to upgrade to a new one, I will lose all my old texts and any local health data in my apps (which is critical for a person with health issues). Losing memories of conversations for a person who relies on these devices precisely because I am losing my memory is a slap in the face.

 

What IT risk audit team approved this feature, Apple? It is utterly unbelievable that a company of your caliber would set people up to fail like this. Please issue a fix in iTunes for password recovery and override. PLEASE.

iPhone 6s, iTunes iPhone backup encryption

Posted on Sep 8, 2016 9:34 AM

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Q: Is anyone else appalled that there is no password recovery or secure reset in place for encrypted backups????

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  • by amyakatrinity,

    amyakatrinity amyakatrinity Sep 8, 2016 11:19 AM in response to javaliga
    Level 1 (4 points)
    Apple Watch
    Sep 8, 2016 11:19 AM in response to javaliga

    Settings > General > Storage & iCloud Usage > Manage Storage (under ICLOUD) > [Your Phone] (under BACKUPS)

     

    and make sure the "Latest Backup" has a recent date/time and the "Backup Size" seems reasonable.  Do not follow the above procedure until you confirm this or you stand to lose everything.


    Ok thanks -- yes it is there on the phone. I was also looking for it on my laptop browser view of iCloud and didn't see it there.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Sep 8, 2016 11:21 AM in response to amyakatrinity
    Level 9 (58,471 points)
    iPhone
    Sep 8, 2016 11:21 AM in response to amyakatrinity

    You should also make sure that you're making full use of Keychain for password storage. Then, for most things, you only have to remember one password.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Sep 8, 2016 11:22 AM in response to elcpu
    Level 9 (58,471 points)
    iPhone
    Sep 8, 2016 11:22 AM in response to elcpu

    elcpu wrote:

     

    Meg St._Clair wrote:

     

    However, in the case of the back up, you should be able to delete the encrypted back up then make a new one. I believe the path to delete it is Preferences>Back up but I don't use iTunes much any more.

     

    Sorry Meg but it will not work. Once you select "Encrypt" on iTunes, all future backups will be encrypted by default. Whether you delete the encrypted backup or not makes no difference. All the OP can do is this:

    If you forgot the Encryption Password:

    https://support.apple.com/en-us/HT205220


    There is a workaround that Demo mentioned but it is time consuming. To bypass the issue of encrypted backups always being encrypted:  Backup to iCloud. Then erase the phone. Then backup to iTunes as an unencrypted backup. Then restore from the iCloud backup. Then backup to iTunes again.

    From: https://discussions.apple.com/message/30209896?tstart=0#30209896

    Thought that it used to work that way. Thanks for the clarification.

  • by elcpu,

    elcpu elcpu Sep 8, 2016 11:23 AM in response to Meg St._Clair
    Level 6 (16,022 points)
    Photos for Mac
    Sep 8, 2016 11:23 AM in response to Meg St._Clair

    Sure thing, Meg... 

  • by amyakatrinity,

    amyakatrinity amyakatrinity Sep 8, 2016 11:24 AM in response to elcpu
    Level 1 (4 points)
    Apple Watch
    Sep 8, 2016 11:24 AM in response to elcpu

    I'm curious....Does anyone know if the encryption requirement for Health app data was voluntary, or some extension of HIPAA? It really feels like an afterthought to me. Like "Oh crap, we have to lock this data down. Quick, slap some encryption key interface to it."

     

    http://www.hhs.gov/hipaa/for-professionals/special-topics/developer-portal/

  • by elcpu,

    elcpu elcpu Sep 8, 2016 11:25 AM in response to amyakatrinity
    Level 6 (16,022 points)
    Photos for Mac
    Sep 8, 2016 11:25 AM in response to amyakatrinity

    I don't know the answer to the HIPAA question, sorry, but the encryption process has been in place for quite a while.

  • by KiltedTim,

    KiltedTim KiltedTim Sep 8, 2016 11:39 AM in response to amyakatrinity
    Level 9 (55,083 points)
    iPhone
    Sep 8, 2016 11:39 AM in response to amyakatrinity

    Working in healthcare, I can say that it is most likely related to HIPAA requirements, though I'm not aware of any official statement by Apple on the matter.

  • by amyakatrinity,Solvedanswer

    amyakatrinity amyakatrinity Sep 8, 2016 5:18 PM in response to KiltedTim
    Level 1 (4 points)
    Apple Watch
    Sep 8, 2016 5:18 PM in response to KiltedTim

    Guys, this was an epic fail. I spent the better part of the day erasing, backing up, erasing, restoring, only to have encryption persist in iTunes with my old data on the phone. The only time it did not appear was when I used a ghost of a phone with NO Apple ID, nothing.

     

    I'm guessing it's probably tied to the Apple ID or embedded in the phone or tied to an accession number (maybe phone Serial number?). ???? It would not go away as long as I had any trace of my former self on the phone.

     

    Welp, at least I have the iCloud option, at the hefty premium of iCloud storage for a 128GB phone. What about people who can't afford the 1TB plan?

     

    Hopefully Apple will work on more innovative security. As the population ages and Alzheimer's grows, this is going to be a HUGE HUGE problem. Retina?

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Sep 8, 2016 5:35 PM in response to amyakatrinity
    Level 8 (37,905 points)
    Mac OS X
    Sep 8, 2016 5:35 PM in response to amyakatrinity

    amyakatrinity wrote:

    Is anyone else appalled that there is no password recovery or secure reset in place for encrypted backups????

    I would be appalled if there WAS a password recovery capability, because it would mean that any competent hacker could get into my encrypted backup. As soon as you have a way around a password your security is nonexistent.

     

    If you want security you need to be prepared to either remember your passwords, or use one of the many password storage solutions that are widely available. I have 350 different passwords for various websites and backups. I keep them in SplashID Safe, which in itself has a strong (20 character) passcode. That's the only one I have to remember. And just in case I forget it, or I am incapacitated and a family member needs it, that passcode is in a physical home safe. And it's combination is well hidden.

  • by Michael Black,

    Michael Black Michael Black Sep 8, 2016 6:36 PM in response to amyakatrinity
    Level 7 (24,214 points)
    Sep 8, 2016 6:36 PM in response to amyakatrinity

    amyakatrinity wrote:

     

    Welp, at least I have the iCloud option, at the hefty premium of iCloud storage for a 128GB phone. What about people who can't afford the 1TB plan?

     

     

    What on earth do you need a 1TB plan for?  I back up a 64GB iPhone 6, a 128GB iPad Air2 and a 128GB iPad Pro all in the free 5GB of iCloud storage included with every account (I also backup all my iBook ebook and audiobook content there too) .  ICloud backups do not include apps themselves, just their data, nor do they include iTunes Purchased content, or any other data already contained in iCloud by virtue of being sync'd via iCloud. And the backups are highly compressed encrypted binary files. There is no inherent reason to have to pay for any additional iCloud storage to backup a 128GB device.

  • by amyakatrinity,

    amyakatrinity amyakatrinity Sep 8, 2016 6:42 PM in response to Michael Black
    Level 1 (4 points)
    Apple Watch
    Sep 8, 2016 6:42 PM in response to Michael Black

    iPhone backup is just one piece of the overall storage. My work involves live performances, music recordings, etc. You'd be amazed how quickly 4-hour sets fill up....

  • by amyakatrinity,

    amyakatrinity amyakatrinity Sep 8, 2016 6:47 PM in response to Lawrence Finch
    Level 1 (4 points)
    Apple Watch
    Sep 8, 2016 6:47 PM in response to Lawrence Finch

    I'm sorry but third-party security that's not built into the security of my OS strikes suspicion. I've never wanted to use them. It feels like outsourcing physical security of the nation to another country's army. I could and should have used Keychain in retrospect, but I honestly don't recall that being an option when I set this up. Oh well. Too late now. It's cooked. Done. Stick a fork in it.

  • by LACAllen,

    LACAllen LACAllen Sep 8, 2016 6:57 PM in response to amyakatrinity
    Level 5 (4,650 points)
    iCloud
    Sep 8, 2016 6:57 PM in response to amyakatrinity

    This thread could easily be different with the subtle change of but a few characters....

     

    What would the level of outrage be for this lead off question...

     

    Is anyone else appalled that there is no  a password recovery or secure reset in place for encrypted backups????

    I am absolutely stunned that there is no a password recovery for encrypted iPhone backups.

     

    Somebody stole my laptop containing,  amongst the obvious personal items of mine, an iTunes backup of my phone which includes my personal health data. I had taken the precaution of adding an encryption password to this backup to keep it safe. Or so I was lead to believe.

     

    Like most people, I keep my most personal data on my iPhone, so I knew I needed to protect my iTunes backups with this extra level of security. It seems my Apple ID password was not as secure as I thought and they signed in and used Apple's "reset my encrypted password" online process to reset that encrypted iTunes backup password. They were then able to access all of my personal phone data by simply restoring the supposedly "not accessible without a password" backup to another blank phone.

     

    What IT risk audit team approved this feature, Apple? It is utterly unbelievable that a company of your caliber would set people up to fail like this. Please issue a fix in iTunes for password recovery and override. PLEASE.

     

     

    Food for thought? Security is in place for very good reasons.

  • by Michael Black,

    Michael Black Michael Black Sep 8, 2016 7:01 PM in response to amyakatrinity
    Level 7 (24,214 points)
    Sep 8, 2016 7:01 PM in response to amyakatrinity

    amyakatrinity wrote:

     

    iPhone backup is just one piece of the overall storage. My work involves live performances, music recordings, etc. You'd be amazed how quickly 4-hour sets fill up....

    So then you're extensive use of iCloud for storage has nothing to do with a normal simple iCloud backup of a 128GB device. 

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Sep 9, 2016 5:10 AM in response to LACAllen
    Level 8 (37,905 points)
    Mac OS X
    Sep 9, 2016 5:10 AM in response to LACAllen

    Ah, that was my point, but you made it much more effectively. Thanks!

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