MrBote

Q: Safari Issues - 9.1.3 version

Hardware: Macbook Air (early 2015) - OS X Yosemite (10.10.05)

 

Good day guys. I have just updated my OS X Security and Safari last night. I'm currently having issues with my Safari, it ranges from not being able to load a website (can't establish a secure connection, can't connect to the server) and websites not fully loading.

 

I have cleared my History, my cookies and restarted the laptop. Anymore suggestions on how to troubleshoot? (I still don't have an external HD, so I hope the solution would be something not jeopardising my files). Hope to hear from you guys. Please and thank you.

MacBook Air (13-inch, Early 2015)

Posted on Sep 7, 2016 3:19 PM

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Q: Safari Issues - 9.1.3 version

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 7, 2016 5:04 PM in response to MrBote
    Level 10 (120,306 points)
    Apple Watch
    Sep 7, 2016 5:04 PM in response to MrBote

    You may have a Safari extension or third party plugin installed that's causing a conflict.

     

     

    From the Safari menu bar click Safari > Preferences then select the Extensions tab. Uninstall one extension then quit and relaunch Safari to test.

     

    If it's not an extensions issue, try troubleshooting third party plug-ins.

     

    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow plug-ins. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.


    If extensions and plug-ins aren't the issue, go to your Safari menu bar, click Safari > Preferences then select the Privacy tab then click:  Remove All Website Data then quit and relaunch Safari to test.

  • by MrBote,

    MrBote MrBote Sep 8, 2016 5:06 AM in response to Carolyn Samit
    Level 1 (8 points)
    Safari
    Sep 8, 2016 5:06 AM in response to Carolyn Samit

    Hi Carolyn. Thanks for the reply but my current situation is still the same.

     

    1. I have no extensions installed.

    2. Deselecting plug-ins didn't work.

    3. Removing all website data didn't work.

    4. Google Chrome is working just fine. @_@

  • by MrBote,

    MrBote MrBote Sep 8, 2016 5:32 AM in response to MrBote
    Level 1 (8 points)
    Safari
    Sep 8, 2016 5:32 AM in response to MrBote

    Also, for anyone who's willing to help, i've taken the liberty to do a "EtreCheck" report:

     

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-08 20:28:49

    Download EtreCheck from https://etrecheck.com

    Runtime 2:06

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Apps are crashing

    Description:

    Safari issues

     

     

    Hardware Information: ⓘ

        MacBook Air (13-inch, Early 2015)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Air - model: MacBookAir7,2

        1 1.6 GHz Intel Core i5 CPU: 2-core

        4 GB RAM Not upgradeable

            BANK 0/DIMM0

                2 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 201

     

    Video Information: ⓘ

        Intel HD Graphics 6000

            Color LCD 1440 x 900

     

    System Software: ⓘ

        OS X Yosemite 10.10.5 (14F1912) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 249.78 GB (126.81 GB free)

                Core Storage: disk0s2 250.14 GB Online

     

    USB Information: ⓘ

        Apple Internal Memory Card Reader

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    System Launch Agents: ⓘ

        [not loaded]    5 Apple tasks

        [loaded]    148 Apple tasks

        [running]    59 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    47 Apple tasks

        [loaded]    138 Apple tasks

        [running]    77 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.oracle.java.Java-Updater.plist [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.fpsaud.plist (2016-06-29) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [not loaded]    com.oracle.java.Helper-Tool.plist [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.bittorrent.uTorrent.plist (2015-04-23)

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-21) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-07)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-21) Outdated! Update

        Default Browser: 600 - SDK 10.10 (2015-09-03)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-29) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

           112%    mdworker(6)

             4%    com.apple.WebKit.WebContent(5)

             4%    Safari

             4%    kernel_task

             2%    fontd

     

    Top Processes by Memory: ⓘ

        528 MB    Google Chrome Helper(6)

        467 MB    com.apple.WebKit.WebContent(5)

        430 MB    kernel_task

        180 MB    imagent

        123 MB    Google Chrome

     

    Virtual Memory Information: ⓘ

        120 MB    Free RAM

        3.88 GB    Used RAM (857 MB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 8, 2016, 07:53:05 PM    Self test - passed

     

     

  • by Eric Root,

    Eric Root Eric Root Sep 8, 2016 6:34 AM in response to MrBote
    Level 9 (70,011 points)
    iTunes
    Sep 8, 2016 6:34 AM in response to MrBote

    That looks fairly clean, although I'd get rid of the Torrent downloader because you can download adware/malware using it.

     

    Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library./Caches/com.apple.Safari/Cache.db and move it to the trash.

     

    Safari Corruption       See post by Linc Davis

  • by MrBote,

    MrBote MrBote Sep 8, 2016 6:44 AM in response to Eric Root
    Level 1 (8 points)
    Safari
    Sep 8, 2016 6:44 AM in response to Eric Root

    "Select Library./Caches/com.apple.Safari/Cache.db and move it to the trash."


    I'll delete the whole folder or "Cache.db" only?Screen Shot 2016-09-08 at 21.43.45.png

  • by Eric Root,

    Eric Root Eric Root Sep 8, 2016 7:02 AM in response to MrBote
    Level 9 (70,011 points)
    iTunes
    Sep 8, 2016 7:02 AM in response to MrBote

    Start with Cache.db. If that doesn't work, delete all three of the cache.db files.

  • by MrBote,

    MrBote MrBote Sep 8, 2016 7:24 AM in response to Eric Root
    Level 1 (8 points)
    Safari
    Sep 8, 2016 7:24 AM in response to Eric Root

    All right. Thank you sir Eric. Can this also be due to slow internet speed? although, when i'm using Chrome, I have no problem with loading, just takes a while but loads completely unlike Safari.

  • by Eric Root,Helpful

    Eric Root Eric Root Sep 9, 2016 4:10 AM in response to MrBote
    Level 9 (70,011 points)
    iTunes
    Sep 9, 2016 4:10 AM in response to MrBote

    Possibly, but I doubt it. You would probably get timeout errors if it was Internet speed.

  • by MrBote,

    MrBote MrBote Sep 8, 2016 2:06 PM in response to Eric Root
    Level 1 (8 points)
    Safari
    Sep 8, 2016 2:06 PM in response to Eric Root

    I see, will observe it for a while then report back. Thanks Sir Eric.

  • by Eric Root,

    Eric Root Eric Root Sep 9, 2016 5:52 AM in response to MrBote
    Level 9 (70,011 points)
    iTunes
    Sep 9, 2016 5:52 AM in response to MrBote

    You are welcome.

  • by MrBote,

    MrBote MrBote Sep 9, 2016 8:59 AM in response to Eric Root
    Level 1 (8 points)
    Safari
    Sep 9, 2016 8:59 AM in response to Eric Root

    Sir Eric, been observing my Safari so far and it is still not back to same performance before this issues started. The frequency of the websites not loading had lessen, but still it persists. I'm guessing it's not the internet connection since my Chrome is working just fine. This is why I don't trust Apple updates. @_@

  • by Eric Root,

    Eric Root Eric Root Sep 9, 2016 10:38 AM in response to MrBote
    Level 9 (70,011 points)
    iTunes
    Sep 9, 2016 10:38 AM in response to MrBote

    Try checking your plugins.

     

    Safari 8 (Yosemite): plug-in - remove


     

    Safari plug-ins - unblock


     

    Try restarting Safari with the shift key held down. Try going to Safari/Preferences/Security and uncheck Allow Plug-ins. Quit and reopen Safari. If Safari works normally,  Safari/Preferences/Security Plug-in Settings and uncheck all plug-ins. Then Allow Plug-ins and recheck them one at a time until you find the problem.

     

    If the above doesn't work, go to your hard drive level Library/Internet Plug-ins and move them to the Desktop. Restart Safari. If that works, copy the Desktop files back one at a time until you find the problem.

     

    If still no luck, make your user Library visible and repeat the above. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library/Internet Plug-ins.

  • by MrBote,

    MrBote MrBote Sep 9, 2016 3:20 PM in response to Eric Root
    Level 1 (8 points)
    Safari
    Sep 9, 2016 3:20 PM in response to Eric Root

    Already tried this route Sir Eric before posting here, i've read some posts here prior and also followed this advice of yours to others. Is it possible that due to my flash player being outdated, this is happening?

  • by MrBote,

    MrBote MrBote Sep 9, 2016 3:43 PM in response to Eric Root
    Level 1 (8 points)
    Safari
    Sep 9, 2016 3:43 PM in response to Eric Root

    Already tried this route Sir Eric before posting here, i've read some posts here prior and also followed this advice of yours to others. Is it possible that due to my flash player being outdated (according to EtreCheck but according to Adobe, I have the latest version), this is happening?

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