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Helpful answers
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Feb 21, 2015 2:06 PM in response to ivgsoftby romario11,We're having the same problems. Automatically generated mails from our shop system doesn't reach some iCloud.com/me.com/mac.com customers. Verified it with one of my own mac.com addresses.
Did you find a solution?
Never had that with any other email provider...
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Jun 24, 2015 10:59 AM in response to romario11by Matthew L. Smith,I also have this problem. I wish Apple would put a junk mail filter into its iOS mail software. Then it wouldn't need to filter the messages at the server. I have people who are in my contacts who suddenly just having all messages sent to Junk Mail. Nothing I do can stop this behavior. It might be time to find another email provider.
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Aug 28, 2016 4:01 AM in response to Matthew L. Smithby dobieguy,Was this issue ever resolved?
It happens to me too. A few weeks ago Apple seemed to have it fixed. I go into junk mail folder and there are only 3 emails for male enhancement pills and medication from Canada. For once only true junk mail was filed to the junk mail folder. Then they changed it back to where a significant share of my regular email ends up in the junk folder too every day. For some reason, now I don't see the medication-from-Canada-emails any more in the junk folder.
I'm at the point that I will give up on Apple, Google Mail is so much more consistent.
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Sep 9, 2016 7:44 AM in response to plawlerby odysseus,What you have to do is to log in to icloud.com and mark the messages in your Junk folder as not Junk. Then icloud.com will hopefully learn this for the future.
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Sep 9, 2016 9:25 AM in response to odysseusby dobieguy,Yes I tried that, moving the mails manually back from iCloud Junk folder into the Inbox folder.
That works for some emails, for some others it doesn't work. There is no clear pattern.
I was with Apple Tech Support on the phone twice in the meantime: They changed the settings on my Mac Mail preferences that way that all incoming email is moved into Inbox. The exact reading is: "Mark as junk mail, but leave it in my inbox". With that option selected the email is still delivered into the Junk folder.
The second Apple Tech Senior Expert then had me change the option to "Perform custom actions" and in the "Advanced..." Window we selected that "any" "every message" is delivered into "Inbox".
That didn't change anything, in fact even some very close VIP contacts are now going to Junk too.
Since the Apple support is silent.
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Sep 9, 2016 10:08 AM in response to dobieguyby odysseus,And you moved them by clicking the "Not spam" button each time?
I would definitely disable *all* rules and spam filtering during testing.
You don't have any Mail plugins that could be moving Mail messages, do you?
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Sep 9, 2016 10:11 AM in response to Matthew L. Smithby odysseus,How about gmail? They have really good spam filtering.