Red Sonia

Q: How do I fix false positive spam emails in iCloud?

I don't use my iCloud account for any emails but work, so no one else has my email address. Huge numbers of emails - which are time-sensitive - get directed to my junk folder every day, dispite the fact that I've made my boss's email address VIP. I'm constantly going into my junk folder and re-filing emails in my inbox, but this makes no difference. Is there a way to tell iCloud to quit it with their BS and let me tell them what's spam and what's not?

 

Thanks,

 

~S

iCloud / iMail, OS X Mountain Lion (10.8.2)

Posted on Mar 17, 2013 9:46 AM

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Q: How do I fix false positive spam emails in iCloud?

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  • by romario11,

    romario11 romario11 Feb 21, 2015 2:06 PM in response to ivgsoft
    Level 1 (4 points)
    iPad
    Feb 21, 2015 2:06 PM in response to ivgsoft

    We're having the same problems. Automatically generated mails from our shop system doesn't reach some iCloud.com/me.com/mac.com customers. Verified it with one of my own mac.com addresses.

     

    Did you find a solution?

     

    Never had that with any other email provider...

  • by Matthew L. Smith,

    Matthew L. Smith Matthew L. Smith Jun 24, 2015 10:59 AM in response to romario11
    Level 1 (75 points)
    Jun 24, 2015 10:59 AM in response to romario11

    I also have this problem.  I wish Apple would put a junk mail filter into its iOS mail software.  Then it wouldn't need to filter the messages at the server.  I have people who are in my contacts who suddenly just having all messages sent to Junk Mail.  Nothing I do can stop this behavior.  It might be time to find another email provider.

  • by dobieguy,

    dobieguy dobieguy Aug 28, 2016 4:01 AM in response to Matthew L. Smith
    Level 1 (8 points)
    Apple Watch
    Aug 28, 2016 4:01 AM in response to Matthew L. Smith

    Was this issue ever resolved?

    It happens to me too. A few weeks ago Apple seemed to have it fixed. I go into junk mail folder and there are only 3 emails for male enhancement pills and medication from Canada. For once only true junk mail was filed to the junk mail folder. Then they changed it back to where a significant share of my regular email ends up in the junk folder too every day. For some reason, now I don't see the medication-from-Canada-emails any more in the junk folder.

    I'm at the point that I will give up on Apple, Google Mail is so much more consistent.

  • by odysseus,

    odysseus odysseus Sep 9, 2016 7:44 AM in response to plawler
    Level 3 (930 points)
    Mac OS X
    Sep 9, 2016 7:44 AM in response to plawler

    What you have to do is to log in to icloud.com and mark the messages in your Junk folder as not Junk. Then icloud.com will hopefully learn this for the future.

  • by dobieguy,

    dobieguy dobieguy Sep 9, 2016 9:25 AM in response to odysseus
    Level 1 (8 points)
    Apple Watch
    Sep 9, 2016 9:25 AM in response to odysseus

    Yes I tried that, moving the mails manually back from iCloud Junk folder into the Inbox folder.

    That works for some emails, for some others it doesn't work. There is no clear pattern.

    I was with Apple Tech Support on the phone twice in the meantime: They changed the settings on my Mac Mail preferences that way that all incoming email is moved into Inbox. The exact reading is: "Mark as junk mail, but leave it in my inbox". With that option selected the email is still delivered into the Junk folder.

    The second Apple Tech Senior Expert then had me change the option to "Perform custom actions" and in the "Advanced..." Window we selected that "any" "every message" is delivered into "Inbox".

    That didn't change anything, in fact even some very close VIP contacts are now going to Junk too.

     

    Since the Apple support is silent.

  • by odysseus,

    odysseus odysseus Sep 9, 2016 10:08 AM in response to dobieguy
    Level 3 (930 points)
    Mac OS X
    Sep 9, 2016 10:08 AM in response to dobieguy

    And you moved them by clicking the "Not spam" button each time?

     

    I would definitely disable *all* rules and spam filtering during testing.

     

    You don't have any Mail plugins that could be moving Mail messages, do you?

  • by odysseus,

    odysseus odysseus Sep 9, 2016 10:11 AM in response to Matthew L. Smith
    Level 3 (930 points)
    Mac OS X
    Sep 9, 2016 10:11 AM in response to Matthew L. Smith

    How about gmail? They have really good spam filtering.

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