Walt

Q: Episodic kernel panic crash.

I Have episodic kernel panic events that trigger a crash and restart of the computer. I am running OS X 10.10.5 Yosemite. I did a recent permissions repair and got the message,"SUID file 'System/Library/Core...as been modified and will not be repaired.'" I hovered over the line and the missing portion of the message was, "Services/Remote Management/ARDAgent.app/Contents/MacOS/ARDAgent h(as)." Does anyone know what this means, what the SUID file should contain, and whether this relates to the episodes of kernel panic crashes I am experiencing?

 

Any help is appreciated.

MacBook Pro, OS X Yosemite (10.10.5), iPhone 3GS, iOS 6.0

Posted on Sep 2, 2016 7:23 AM

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Q: Episodic kernel panic crash.

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  • by Walt,Solvedanswer

    Walt Walt Sep 9, 2016 7:49 AM in response to Eric Root
    Level 1 (43 points)
    Mac OS X
    Sep 9, 2016 7:49 AM in response to Eric Root

    I have deleted the noted adware. While I have one program that I must use and it is only available in DOS based Windows, I can at least temporarily stop using my windows emulator. So I did delete the VirtualBox. I have ordered the RAM upgrade and should be at 8GB soon. However, the kernel panic crash continues. I will add the recent events.

     

    The uninstaller link was very helpful. I think I have gotten rid of most, if not all, of the anti-virus program. Thank you very much. Now, I will repeat Etre and see what we find.

  • by Eric Root,

    Eric Root Eric Root Sep 9, 2016 8:31 AM in response to Walt
    Level 9 (70,011 points)
    iTunes
    Sep 9, 2016 8:31 AM in response to Walt

    You are welcome.

  • by Walt,

    Walt Walt Sep 9, 2016 8:52 AM in response to Walt
    Level 1 (43 points)
    Mac OS X
    Sep 9, 2016 8:52 AM in response to Walt

    I have deleted all of the anti-virus program and also managed to find and clean up old sync files for my former Palm VII. No crashes but Etre finds no glaring problems. I hope this is an end to the Kernel panic events. thanks to everyone who assisted.

     

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-09 11:34:32

    Download EtreCheck from https://etrecheck.com

    Runtime 3:38

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is restarting

     

    Hardware Information:

        MacBook Pro (15-inch, Mid 2010)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro6,2

        1 2.8 GHz Intel Core i7 CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 36

     

    Video Information:

        Intel HD Graphics

        NVIDIA GeForce GT 330M - VRAM: 512 MB

            Color LCD 1440 x 900

     

    System Software:

        OS X Yosemite 10.10.5 (14F1912) - Time since boot: about one hour

     

    Disk Information:

        HGST HTS721010A9E630 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            MacBookPro 1TB HD (disk1) / : 998.98 GB (753.43 GB free)

                Core Storage: disk0s2 999.35 GB Online

     

        MATSHITADVD-R   UJ-898   ()

     

    USB Information:

        Seagate FreeAgent Go 160.04 GB

            EFI (disk3s1) <not mounted> : 210 MB

            Powerbook Data (disk3s2) /Volumes/Powerbook Data : 159.70 GB (147.01 GB free)

        Logitech USB Receiver

        Seagate Expansion 1 TB

            EFI (disk2s1) <not mounted> : 210 MB

            Boot OS X (disk2s3) <not mounted> : 134 MB

            Time Machine Backup (disk5) /Volumes/Time Machine Backup : 999.54 GB (7.02 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk2s2 999.86 GB Online

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Internal Memory Card Reader

        Generic Mass Storage Device 32.1 MB

            ShomerYaar Levi (disk4s1) /Volumes/ShomerYaar Levi : 32 MB (29 MB free)

        Apple Computer, Inc. IR Receiver

        Apple Inc. Built-in iSight

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /System/Library/Extensions

        [not loaded]    com.markspace.iokit.IOMissingSyncMassStorage (6.0.4 - 2016-09-02) [Support]

        [not loaded]    com.markspace.missingsync.palmos.classicseize (1.0.0 - 2016-09-02) [Support]

        [not loaded]    com.olympus.DSSBlockCommandsDevice (1.1.0 - 2016-09-02) [Support]

        [not loaded]    com.palm.ClassicNotSeizeDriver (3.2.1 - 2016-09-02) [Support]

        [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.4 (26840) - SDK 10.4 - 2016-09-02) [Support]

        [not loaded]    com.sierrawireless.driver.SierraDIPSupport (1.0.0.7 - 2016-09-02) [Support]

        [not loaded]    com.sierrawireless.driver.SierraFSRSupport (3.0.0.3 - SDK 10.6 - 2016-09-02) [Support]

        [not loaded]    com.sierrawireless.driver.SierraHSRSupport (3.0.0.18 - SDK 10.6 - 2016-09-02) [Support]

        [not loaded]    com.sierrawireless.driver.SierraIPDirect (1.1.5 - 2016-09-02) [Support]

        [not loaded]    com.sierrawireless.driver.SierraQMISupport (1.0.1.0 - SDK 10.6 - 2016-09-02) [Support]

        [loaded]    com.sierrawireless.driver.SierraVSP (1.0.0 - 2016-09-02) [Support]

        [not loaded]    com.sierrawireless.driver.qmiNetDriver (1.0 - SDK 10.6 - 2016-09-02) [Support]

     

            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 (26840) - SDK 10.4 - 2013-04-04) [Support]

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 (26840) - SDK 10.5 - 2013-04-04) [Support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.4 (26840) - SDK 10.4 - 2013-04-04) [Support]

     

    System Launch Agents:

        [not loaded]    5 Apple tasks

        [loaded]    145 Apple tasks

        [running]    63 Apple tasks

     

    System Launch Daemons:

        [running]    com.seagate.TBDecorator.plist (2011-10-24) [Support]

        [not loaded]    43 Apple tasks

        [loaded]    128 Apple tasks

        [running]    91 Apple tasks

     

    Launch Agents:

        [loaded]    com.citrix.AuthManager_Mac.plist (2012-07-25) [Support]

        [running]    com.citrix.ServiceRecords.plist (2012-07-25) [Support]

        [loaded]    com.coupons.coupond.plist (2015-09-14) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-01) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2014-10-24) [Support]

        [running]    com.sierrawireless.SwitchTool.plist (2010-09-07) [Support]

        [loaded]    org.macosforge.xquartz.startx.plist (2014-08-11) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

        [loaded]    com.adobe.versioncueCS3.plist (2008-08-13) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-09-01) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-10-24) [Support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist (2014-08-11) [Support]

        [loaded]    org.sane-project.saned.plist (2014-11-29) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.ARM.[...].plist (2011-03-05) [Support]

        [loaded]    com.apple.SafariBookmarksSyncer.plist (2011-02-07) [Support]

        [running]    com.cnet.ttengine.plist (2009-09-01) [Support]

        [failed]    de.writeitstudios.cookiestumbleragent.plist (2014-10-25) [Support]

     

    User Login Items:

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        EvernoteHelper    Application  (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        MagicanMonitor    Application  (/Applications/Utilities/Magican.app/Contents/Frameworks/MagicanMonitor.app)

        Microsoft Database Daemon    Application  (/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app)

        SMARTReporter    Application  (/Applications/Utilities/SMARTReporter/SMARTReporter.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        handyPrintUserDaemon    Application  (/Applications/handyPrint.app/Contents/Library/LoginItems/handyPrintUserDaemon. app)

        RealPlayer Downloader Agent    Application  (~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)

        keyedobjects.nib    Document  (/Library/Frameworks/iLifePageLayout.framework/Versions/A/Resources/cs.lproj/TC CarouselOKView.nib/keyedobjects.nib)

        DiskWarriorDaemonStarter    Application  (/Applications/DiskWarrior.app/Contents/Helpers/DiskWarriorStarter.app)

        Jabber Video    Application Hidden (/Applications/Jabber Video.app)

        CitrixFMDPrefPlugin    Application  (/Applications/Citrix/FollowMeData/CitrixFMDPrefPlugin.app)

        InstUtilLaunch    Application  (/Library/Printers/Brother/Utilities/InstallUtility.app/Contents/Resources/Inst UtilLaunch.app)

        HP IO Classic Proxy    Application Hidden (/Library/Frameworks/HPServicesInterface.framework/Versions/A/Runtime/HP IO Classic Proxy.app)

        HP Setup Assistant    Application  (/Applications/HP LaserJet Software/HP Setup Assistant.app)

        HPEventHandler    Application  (/Library/Application Support/hp/laserjet/Trap Monitor/HPEventHandler.app)

     

    Internet Plug-ins:

        AdobePDFViewerNPAPI: 11.0.17 - SDK 10.6 (2016-09-07) [Support]

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-09-07) [Support]

        AdobePDFViewer: 11.0.17 - SDK 10.6 (2016-09-07) [Support]

        PrintDialogExt: 3.5 (2006-03-10) [Support]

        SpeedDownload Browser Plugin: 2.1.5 - SDK 10.4 (2011-07-25) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-23)

        RealPlayer Plugin: Unknown (2010-12-03) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-02)

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-09-07) [Support]

        CitrixICAClientPlugIn: 11.5.0 - SDK 10.6 (2014-03-04) [Support]

        F5 SSL VPN Plugin: 6030.2009.0921.1 (2012-07-20) [Support]

        CouponPrinter-FireFox_v2: 5.4.0 - SDK 10.10 (2015-09-14) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-10) [Support]

        Google Earth Web Plug-in: 5.2 (2010-09-01) [Support]

        Default Browser: 600 - SDK 10.10 (2015-09-30)

        Flip4Mac WMV Plugin: 3.1.0.24   - SDK 10.8 (2013-05-12) [Support]

        SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-04-11) [Support]

        NPDjVu: Unknown (2006-03-10) [Support]

        JavaAppletPlugin: Java 8 Update 101 build 13 (2016-09-05) Check version

        OfficeLiveBrowserPlugin: 12.3.6 (2015-08-01) [Support]

     

    User internet Plug-ins:

        Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

     

    Safari Extensions:

        CustomSearch - SideTree.com - Software for Mac and PC - http://SideTree.com/extensions.html#CustomSearch (2015-04-19)

        Add To Amazon Wish List - Amazon.com - http://www.amazon.com/wishlist?ref=cm_wl_saf_ext (2011-07-20)

        Keeper® Password Manager & Digital Vault - Keeper Security, Inc - https://keepersecurity.com (2016-09-04)

        Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (2016-01-31)

        Speed Download - Yazsoft - http://www.yazsoft.com (2012-01-22)

     

    3rd Party Preference Panes:

        Adobe Version Cue CS3 (2008-08-13) [Support]

        Citrix ShareFile Sync (2012-07-25) [Support]

        TechTracker (2012-05-04) [Support]

        Device Detector (2008-01-24) [Support]

        Flash Player (2016-06-28) [Support]

        Flip4Mac WMV (2013-01-09) [Support]

        Java (2016-09-05) [Support]

        MacFUSE (2008-12-19) [Support]

        Printopia (2016-01-28) [Support]

        SANE (2012-11-04) [Support]

        Webmailer (2012-10-24) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            MacBookPro 1TB HD: Disk size: 998.98 GB Disk used: 245.55 GB

        Destinations:

            Time Machine Backup [Local]

            Total size: 999.54 GB

            Total number of backups: 106

            Oldest backup: 6/14/13, 7:06 

            Last backup: 9/9/16, 10:45 

            Size of backup disk: Adequate

                Backup size 999.54 GB > (Disk used 245.55 GB X 3)

     

    Top Processes by CPU:

            81%    distnoted(3)

            54%    fontd

            14%    fontworker

             6%    WindowServer

             4%    kernel_task

     

    Top Processes by Memory:

        473 MB    kernel_task

        197 MB    Finder

        184 MB    Dropbox

        131 MB    com.apple.WebKit.WebContent(2)

        119 MB    Safari

     

    Virtual Memory Information:

        163 MB    Free RAM

        3.71 GB    Used RAM (1.02 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Sep 9, 2016, 09:57:19 AM    /Library/Logs/DiagnosticReports/fontd_2016-09-09-095719_[redacted].cpu_resource .diag [Details]

            /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Support/fontd

        Sep 9, 2016, 09:44:09 AM    Self test - passed

        Sep 9, 2016, 09:37:28 AM    /Library/Logs/DiagnosticReports/fontd_2016-09-09-093728_[redacted].cpu_resource .diag [Details]

        Sep 8, 2016, 11:59:55 PM    /Library/Logs/DiagnosticReports/Finder_2016-09-08-235955_[redacted].cpu_resourc e.diag [Details]

            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

        Sep 8, 2016, 11:54:08 PM    /Library/Logs/DiagnosticReports/fontd_2016-09-08-235408_[redacted].cpu_resource .diag [Details]

        Sep 8, 2016, 11:48:32 PM    ~/Library/Logs/DiagnosticReports/Jabber Video_2016-09-08-234832_[redacted].crash

            com.cisco.JabberVideo - /Applications/Jabber Video.app/Contents/MacOS/Jabber Video

        Sep 8, 2016, 09:55:11 AM    /Library/Logs/DiagnosticReports/Spotlight_2016-09-08-095511_[redacted].cpu_reso urce.diag [Details]

            /System/Library/CoreServices/Spotlight.app/Contents/MacOS/Spotlight

        Sep 8, 2016, 08:59:22 AM    /Library/Logs/DiagnosticReports/recentsd_2016-09-08-085922_[redacted].cpu_resou rce.diag [Details]

            /System/Library/PrivateFrameworks/CoreRecents.framework/Versions/A/Support/rece ntsd

        Sep 8, 2016, 12:12:13 AM    /Library/Logs/DiagnosticReports/Finder_2016-09-08-001213_[redacted].cpu_resourc e.diag [Details]

        Sep 7, 2016, 09:19:12 PM    ~/Library/Logs/DiagnosticReports/Install Adobe Flash Player_2016-09-07-211912_[redacted].crash

            com.adobe.InstallAdobeFlashPlayer - /Volumes/VOLUME/Install Adobe Flash Player.app/Contents/MacOS/Install Adobe Flash Player

        Sep 7, 2016, 05:14:04 PM    /Library/Logs/DiagnosticReports/firefox_2016-09-07-171404_[redacted].cpu_resour ce.diag [Details]

            /Applications/Firefox.app/Contents/MacOS/firefox

        Sep 7, 2016, 05:07:24 PM    /Library/Logs/DiagnosticReports/CalendarAgent_2016-09-07-170724_[redacted].cpu_ resource.diag [Details]

            /System/Library/PrivateFrameworks/CalendarAgent.framework/Executables/CalendarA gent

        Sep 7, 2016, 04:55:54 PM    /Library/Logs/DiagnosticReports/Calendar_2016-09-07-165554_[redacted].cpu_resou rce.diag [Details]

            /Applications/Calendar.app/Contents/MacOS/Calendar

        Sep 7, 2016, 04:08:52 PM    /Library/Logs/DiagnosticReports/fontd_2016-09-07-160852_[redacted].cpu_resource .diag [Details]

        Sep 7, 2016, 03:52:48 PM    /Library/Logs/DiagnosticReports/Kernel_2016-09-07-155248_[redacted].panic [Details]

        Sep 7, 2016, 01:34:40 PM    /Library/Logs/DiagnosticReports/fontd_2016-09-07-133440_[redacted].cpu_resource .diag [Details]

        Sep 7, 2016, 01:06:40 PM    /Library/Logs/DiagnosticReports/Kernel_2016-09-07-130640_[redacted].panic [Details]

        Sep 7, 2016, 10:50:01 AM    /Library/Logs/DiagnosticReports/fontd_2016-09-07-105001_[redacted].cpu_resource .diag [Details]

        Sep 7, 2016, 09:30:27 AM    /Library/Logs/DiagnosticReports/Kernel_2016-09-07-093027_[redacted].panic [Details]

        Sep 7, 2016, 07:03:23 AM    /Library/Logs/DiagnosticReports/fontd_2016-09-07-070323_[redacted].cpu_resource .diag [Details]

        Sep 6, 2016, 10:12:56 PM    /Library/Logs/DiagnosticReports/fontd_2016-09-06-221256_[redacted].cpu_resource .diag [Details]

        Sep 6, 2016, 04:01:27 PM    /Library/Logs/DiagnosticReports/Kernel_2016-09-06-160127_[redacted].panic [Details]

        Sep 6, 2016, 09:52:38 AM    /Library/Logs/DiagnosticReports/Kernel_2016-09-06-095238_[redacted].panic [Details]

        Sep 5, 2016, 11:15:01 PM    /Library/Logs/DiagnosticReports/Kernel_2016-09-05-231501_[redacted].panic [Details]

        Sep 5, 2016, 05:06:50 PM    /Library/Logs/DiagnosticReports/Kernel_2016-09-05-170650_[redacted].panic [Details]

        Sep 5, 2016, 03:05:31 PM    /Library/Logs/DiagnosticReports/Kernel_2016-09-05-150531_[redacted].panic [Details]

        Sep 5, 2016, 11:00:58 AM    /Library/Logs/DiagnosticReports/Kernel_2016-09-05-110058_[redacted].panic [Details]

        Sep 3, 2016, 01:51:46 PM    /Library/Logs/DiagnosticReports/Kernel_2016-09-03-135146_[redacted].panic [Details]

        Sep 3, 2016, 11:51:41 AM    /Library/Logs/DiagnosticReports/Kernel_2016-09-03-115141_[redacted].panic [Details]

        Sep 3, 2016, 09:51:23 AM    /Library/Logs/DiagnosticReports/Kernel_2016-09-03-095123_[redacted].panic [Details]

        Sep 3, 2016, 06:18:56 AM    /Library/Logs/DiagnosticReports/Kernel_2016-09-03-061856_[redacted].panic [Details]

        Sep 3, 2016, 04:20:13 AM    /Library/Logs/DiagnosticReports/Kernel_2016-09-03-042013_[redacted].panic [Details]

        Sep 2, 2016, 03:01:59 AM    /Library/Logs/DiagnosticReports/Kernel_2016-09-02-030159_[redacted].panic [Details]

     

    Files deleted by EtreCheck:

        Sep 2, 2016, 02:59:56 PM - ~/Library/LaunchAgents/pdfpronto.notification.plist

        Sep 2, 2016, 02:59:56 PM - ~/Library/Safari/Extensions/Kuklorest.safariextz

        Sep 2, 2016, 02:59:56 PM - ~/Library/Safari/Extensions/s1h2m3o4o5p6i.safariextz

        Sep 7, 2016, 10:34:19 AM - /System/Library/LaunchDaemons/com.apple.kdcmond.plist

  • by Eric Root,

    Eric Root Eric Root Sep 9, 2016 8:58 AM in response to Walt
    Level 9 (70,011 points)
    iTunes
    Sep 9, 2016 8:58 AM in response to Walt

     

        /System/Library/Extensions

     

        [not loaded]    com.palm.ClassicNotSeizeDriver (3.2.1 - 2016-09-02) [Support]

     

    One palm file left if you want to remove it.

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