Mockchimp

Q: Apple Store guy said I could swap my watch if s new one comes out in 40 days of purchase

Hi I brought my watch a week ago in an Apple Store in NY. The manager who sold it to me said if Apple bring out  new watch in the next 30 days that I can swap. How do I do this?

 

thanks

 

mike

Apple Watch Sport 42mm

Posted on Sep 7, 2016 12:05 PM

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Q: Apple Store guy said I could swap my watch if s new one comes out in 40 days of purchase

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 7, 2016 12:07 PM in response to Mockchimp
    Level 7 (31,490 points)
    Apple Watch
    Sep 7, 2016 12:07 PM in response to Mockchimp

    Hi

     

    You will need to talk to the store.

     

    No-one here can assist you - this is a user-based technical support community.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 7, 2016 1:52 PM in response to Mockchimp
    Level 10 (120,969 points)
    Apple Music
    Sep 7, 2016 1:52 PM in response to Mockchimp

    Mike...

     

    You can ask Apple directly on Twitter:   @AppleSupport

  • by bernardn753,

    bernardn753 bernardn753 Sep 9, 2016 11:00 AM in response to Mockchimp
    Level 1 (44 points)
    Sep 9, 2016 11:00 AM in response to Mockchimp

    Here is information quoted directly from the Apple Store Sales Policy:

     

    "Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center at 1-800-676-2775 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday."

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Sep 9, 2016 11:09 AM in response to Mockchimp
    Level 5 (7,132 points)
    Mac OS X
    Sep 9, 2016 11:09 AM in response to Mockchimp

    either you misheard what he said or he was not providing accurate information

    http://www.apple.com/shop/help/returns_refund

     

    fourteen might sound like forty, or if I say it in my native Brooklyn accent I could see how a NYC employee could be misheard speaking to a customer:

    fortdeen (also : fort&!$#@%deen)

  • by deggie,

    deggie deggie Sep 9, 2016 11:15 AM in response to JimmyCMPIT
    Level 9 (54,471 points)
    Sep 9, 2016 11:15 AM in response to JimmyCMPIT

    Apple does provide exceptions to this policy for the release of new products. As already advised they need to talk to someone from Apple to see what their policy is for the Watch.