Q: Watch Locked Down After Resale - Purgatory
HI,
I just sold an Apple Watch on eBay. I reset before sending.
Buyer cannot pair it because it is bound to my iCloud account. I was not aware AWatch was locked in this way.
My watch does not show in iCloud > Settings as one of my devices.
It does not show in Find Phone as a device.
I contacted Apple support. They need original receipt AND the serial to unlock it.
I purchased from Apple Store Online, very early on 1st day of release. I have the receipt from Apple Store but it does not show the serial.
Links from the original order receipt into the Apple Store to get the serial no longer work. I do not have the serial written down.
Have spent 40 mins on phone with Apple Support. I have no way to release the watch and am relying on cooperation of buyer to send me the serial.
Any advice appreciated.
In the meantime, 'sellers beware'.
b.
OS X Yosemite (10.10), null
Posted on Sep 9, 2016 8:17 AM
After a couple calls to Apple Support they told me to have the buyer send me the serial number of the watch (they were unable to retrieve it form the Apple Store).
I had to write it on the original receipt form the online Apple Store, then send it in to Apple Support.
After that they unlocked the watch in a couple hours and sent email to confirm.
Hopefully fixed now, but have not had confirmation from buyer.
b.
Posted on Sep 15, 2016 1:00 PM