rharris64

Q: My ipad was charging but now it will not come on

My ipad was charging, but when I went to use it the screen is black and will not come on.  I know to hold both power keys at the same time and wait for apple logo.  But that is not happening.  For awhile I could be using it and the icon I was on would just close and go back to the main screen.  Not sure if this is related.  I know have the ipad usb cord plugged into my laptop.

iPad Mini

Posted on Sep 10, 2016 12:27 PM

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Q: My ipad was charging but now it will not come on

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  • by Briansyddall,

    Briansyddall Briansyddall Sep 10, 2016 3:02 PM in response to rharris64
    Level 6 (8,672 points)
    Apple Watch
    Sep 10, 2016 3:02 PM in response to rharris64

    Hi

    Try a reboot again this time hold power button and ment button down for up to 30 seconds

    Until you see apple logo .

    Cheers

    Brian

    Ps if you do need to connect to your pc make sure you have latest itunes on pc 12.4.3

  • by rharris64,

    rharris64 rharris64 Sep 10, 2016 4:25 PM in response to Briansyddall
    Level 1 (4 points)
    iPad
    Sep 10, 2016 4:25 PM in response to Briansyddall

    I've tried rebooting all day.  Holding down for a couple of minutes.  My computer just did an upgrade to iTunes, so I should have the latest version.  I've logged onto iTunes and tried to do a reboot there, but when I went to devices it found nothing.  When I plug the ipad into my computer and do a diagnosis it says it does not recognize the device. Is my battery really shot?