paul emanuel
Level 1 (12 points)
Desktops

Q: My MacBook Pro is running poorly. Do macs get virus?

my MacBook is taking a very long time loading anything. It also keeps asking for my email passwords.  Also, a lot of apps are listed as "not responding" when i "option command escape".

MacBook Pro (13-inch Mid 2012)

Posted on Sep 6, 2016 6:37 PM

by Allan Eckert,Solvedanswer
Allan Eckert Allan Eckert
Level 9 (53,491 points)
Desktops
A:

No. You must use the uninstaller to get rid of that piece of crap. Read http://www.macworld.com/article/2861435/software-utilities/how-to-uninstall-mack eeper-from-your-mac.html

 

If you installed it and then got rid of it by dragging it to Trash  that leaves bits and pieces of it all over your system which EtreCheck is able to find.

Posted on Sep 7, 2016 9:31 AM

Close
paul emanuel

Q: My MacBook Pro is running poorly. Do macs get virus?

  • All replies
  • Helpful answers

  • by Allan Eckert,Helpful

    Allan Eckert Allan Eckert Sep 7, 2016 9:02 AM in response to paul emanuel
    Level 9 (53,491 points)
    Desktops
    Sep 7, 2016 9:02 AM in response to paul emanuel

    No Macs do not get virus.

     

    Please download and install EtreCheck from http://etrecheck.com/

     

    Run it and post the report here.

  • by paul emanuel,

    paul emanuel paul emanuel Sep 6, 2016 8:48 PM in response to Allan Eckert
    Level 1 (12 points)
    Desktops
    Sep 6, 2016 8:48 PM in response to Allan Eckert

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-06 22:43:21

    Download EtreCheck from https://etrecheck.com

    Runtime 3:15

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Apps are crashing

     

    Hardware Information: ⓘ

        MacBook Pro (13-inch, Mid 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro9,2

        1 2.9 GHz Intel Core i7 CPU: 2-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 450

     

    Video Information: ⓘ

        Intel HD Graphics 4000

            Color LCD 1280 x 800

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 2 hours

     

    Disk Information: ⓘ

        APPLE HDD HTS541075A9E682 disk0 : (750.16 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) /  [Startup]: 748.93 GB (9.54 GB free) (Low!)

                Core Storage: disk0s2 749.30 GB Online

     

        HL-DT-ST DVDRW  GS31N   ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /System/Library/Extensions

        [not loaded]    com.Ralink.driver.RT2870USBWirelessDriver (4.2.9.5 - SDK 10.6 - 2016-09-04) [Support]

        [not loaded]    com.bose.bluetooth (1.0.0 - 2016-09-04) [Support]

        [not loaded]    com.realtek.driver.RtWlanU (1830.2.b7 - SDK 10.9 - 2016-09-04) [Support]

        [not loaded]    com.realtek.driver.RtWlanU1827 (1827.4.b18 - SDK 10.9 - 2016-09-04) [Support]

     

    Startup Items: ⓘ

        WiFiUtilityStartUp: Path: /System/Library/StartupItems/WiFiUtilityStartUp

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    6 Apple tasks

        [loaded]    154 Apple tasks

        [running]    58 Apple tasks

        [killed]    20 Apple tasks

        20 processes killed due to insufficient RAM

     

    System Launch Daemons: ⓘ

        [not loaded]    42 Apple tasks

        [loaded]    158 Apple tasks

        [running]    78 Apple tasks

        [killed]    13 Apple tasks

        13 processes killed due to insufficient RAM

     

    Launch Agents: ⓘ

        [failed]    StartUP.Amped.plist (2010-09-20) [Support]

        [running]    Wlan.Software.plist (2015-10-22) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2016-07-13) [Support]

        [loaded]    com.google.keystone.agent.plist (2014-10-08) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-05-16) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-05-06) [Support]

     

    User Launch Agents: ⓘ

        [failed]    com.adobe.ARM.[...].plist (2013-07-08) [Support]

        [loaded]    com.bittorrent.uTorrent.plist (2015-05-07)

        [failed]    com.zeobit.MacKeeper.Helper.plist (2013-03-05) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-09-03) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-20)

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-09-03) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-20)

        o1dbrowserplugin: 5.40.2.0 - SDK 10.8 (2015-06-28) [Support]

        SharePointBrowserPlugin: 14.5.3 - SDK 10.6 (2015-07-25) [Support]

        googletalkbrowserplugin: 5.40.2.0 - SDK 10.8 (2015-01-27) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-19) [Support]

     

    User internet Plug-ins: ⓘ

        Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-28) [Support]

        Perian (2011-07-23) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 748.93 GB Disk used: 739.38 GB

        Destinations:

            Toshiba Ext HDD [Local]

            Total size: 999.86 GB

            Total number of backups: 4

            Oldest backup: 10/14/15, 2:57 AM

            Last backup: 1/31/16, 1:04 AM

            Size of backup disk: Too small

                Backup size 999.86 GB < (Disk used 739.38 GB X 3)

     

    Top Processes by CPU: ⓘ

            20%    mdworker(27)

            14%    accountsd

             6%    WindowServer

             3%    kernel_task

             2%    mds

     

    Top Processes by Memory: ⓘ

        804 MB    kernel_task

        393 MB    mdworker(27)

        352 MB    firefox

        147 MB    Messages

        131 MB    soagent

     

    Virtual Memory Information: ⓘ

        3.79 GB    Free RAM

        4.21 GB    Used RAM (1.94 GB Cached)

        169 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 6, 2016, 10:38:26 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-06-223826_[redacted].hang

            /Applications/Safari.app/Contents/MacOS/Safari

        Sep 6, 2016, 10:38:17 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-06-223817_[redacted].hang

        Sep 6, 2016, 10:38:06 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-06-223806_[redacted].hang

        Sep 6, 2016, 10:38:04 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-06-223804_[redacted].hang

            UNKNOWN PATH

        Sep 6, 2016, 09:23:53 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-06-212353_[redacted].hang

        Sep 6, 2016, 08:29:23 PM    Self test - passed

        Sep 5, 2016, 07:33:18 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-05-193318_[redacted].hang

        Sep 5, 2016, 07:32:35 PM    ~/Library/Logs/DiagnosticReports/Finder_2016-09-05-193235_[redacted].crash

            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

        Sep 5, 2016, 05:58:27 PM    /Library/Logs/DiagnosticReports/NotificationCenter_2016-09-05-175827_[redacted] .cpu_resource.diag [Details]

            /System/Library/CoreServices/NotificationCenter.app/Contents/MacOS/Notification Center

        Sep 5, 2016, 04:57:19 PM    ~/Library/Logs/DiagnosticReports/cloudd_2016-09-05-165719_[redacted].crash

            /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd

        Sep 5, 2016, 04:52:54 PM    ~/Library/Logs/DiagnosticReports/cloudd_2016-09-05-165254_[redacted].crash

        Sep 5, 2016, 04:52:54 PM    ~/Library/Logs/DiagnosticReports/CalendarAgent_2016-09-05-165254_[redacted].cra sh

            /System/Library/PrivateFrameworks/CalendarAgent.framework/Executables/CalendarA gent

        Sep 4, 2016, 09:06:23 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-04-210623_[redacted].hang

        Sep 4, 2016, 06:26:07 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-04-182607_[redacted].hang

  • by Allan Eckert,Helpful

    Allan Eckert Allan Eckert Sep 7, 2016 9:02 AM in response to paul emanuel
    Level 9 (53,491 points)
    Desktops
    Sep 7, 2016 9:02 AM in response to paul emanuel

    Uninstall MacKeeper. It is a completely worthless piece of software on the Mac. It offer no good for your Mac and only causes problems.

     

    With only 9 GB of free space on your system disk drive that is insufficient for the operating system to function properly. You ate going to have to either move or delete enough files to release at least another 10 or 12 GB of storage before your Mac will function correctly.

  • by alex7375,

    alex7375 alex7375 Sep 6, 2016 10:42 PM in response to paul emanuel
    Level 2 (215 points)
    Desktops
    Sep 6, 2016 10:42 PM in response to paul emanuel

    Replace the hard-drive with an SSD.

  • by paul emanuel,

    paul emanuel paul emanuel Sep 7, 2016 5:37 AM in response to paul emanuel
    Level 1 (12 points)
    Desktops
    Sep 7, 2016 5:37 AM in response to paul emanuel

    II've deleted a bunch of files. However, I can not locate mackeeper? I've looked in fonder and Spotlight but neither can locate mackeeper.

  • by BobTheFisherman,

    BobTheFisherman BobTheFisherman Sep 7, 2016 7:07 AM in response to paul emanuel
    Level 6 (15,269 points)
    Sep 7, 2016 7:07 AM in response to paul emanuel

    As already stated, you do not have enough free disk space. Delete or move a lot of files, images, videos, music, etc. Uninstall no longer used applications. Uninstall torrent.

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Sep 7, 2016 7:23 AM in response to paul emanuel
    Level 5 (7,102 points)
    Mac OS X
    Sep 7, 2016 7:23 AM in response to paul emanuel

    to clarify a few points you asked about

     

    Do Mac's get virus? Not at this time, by the definition of what a virus is and what malware and adware is. Macs can and have been infected with Malware and Adware, the number of infections is a fraction of what is out there for Windows, and the infections are generally found on sites that promote free software downloads by either bundling the garbage with legitimate software (Cnet, SoftPedia, Download.com) or sites tying to circumvent copyright (torrent sites and share sites) avoiding these sites can prevent infection from Malware and Adware

     

    Could Mac's get virus? Absolutely, but at this time none have been reported in the wild

     

    How do I clean adware/malware?

    Malwarebytes for mac is often recommend for Mac users, it is free and developed by a contributor to these forums. It will remove Mac Malware and Adware that is on your computer, that it is aware of, but it will not prevent infection and it is only as good as it can be knowing what infections are out there. It does not work like anti-virus and appears to be inherently far more stable then the state of Mac Anti-Virus (see next question)

    www.malwarebytes.com

     

    Should you run a Mac Anti-Virus program? The findings on this site point to NO, they are impractical and not in any way as flexible, developed or stable as Windows Anti Virus suites.

    Mac AV's appear to be very problematic on OS X and they have never been faced with an actual threat so their legitimacy as protecting you is in question. The instability they can cause has been well documented, you can search for it on these forums.

     

    How do I protect my mac? The best defense at this time is safe browsing habits and more importantly keep your Mac up-to-date with securities patches and software updates from Apple Computer.

  • by paul emanuel,

    paul emanuel paul emanuel Sep 7, 2016 9:05 AM in response to JimmyCMPIT
    Level 1 (12 points)
    Desktops
    Sep 7, 2016 9:05 AM in response to JimmyCMPIT

    ive not been able to locate the MacKeeper to uninstall/delete it....do you know if will malwarebytes take care of MacKeeper?

  • by Allan Eckert,Solvedanswer

    Allan Eckert Allan Eckert Sep 7, 2016 9:31 AM in response to paul emanuel
    Level 9 (53,491 points)
    Desktops
    Sep 7, 2016 9:31 AM in response to paul emanuel

    No. You must use the uninstaller to get rid of that piece of crap. Read http://www.macworld.com/article/2861435/software-utilities/how-to-uninstall-mack eeper-from-your-mac.html

     

    If you installed it and then got rid of it by dragging it to Trash  that leaves bits and pieces of it all over your system which EtreCheck is able to find.

  • by paul emanuel,

    paul emanuel paul emanuel Sep 10, 2016 7:41 PM in response to Allan Eckert
    Level 1 (12 points)
    Desktops
    Sep 10, 2016 7:41 PM in response to Allan Eckert

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-10 22:36:18

    Download EtreCheck from https://etrecheck.com

    Runtime 3:31

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: No problem - just checking

     

    Hardware Information: ⓘ

        MacBook Pro (13-inch, Mid 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro9,2

        1 2.9 GHz Intel Core i7 CPU: 2-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 452

     

    Video Information: ⓘ

        Intel HD Graphics 4000

            Color LCD 1280 x 800

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: about one day

     

    Disk Information: ⓘ

        APPLE HDD HTS541075A9E682 disk0 : (750.16 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 748.93 GB (143.35 GB free)

                Core Storage: disk0s2 749.30 GB Online

     

        HL-DT-ST DVDRW  GS31N   ()

     

    USB Information: ⓘ

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /System/Library/Extensions

        [not loaded]    com.Ralink.driver.RT2870USBWirelessDriver (4.2.9.5 - SDK 10.6 - 2016-09-04) [Support]

        [not loaded]    com.bose.bluetooth (1.0.0 - 2016-09-04) [Support]

        [not loaded]    com.realtek.driver.RtWlanU (1830.2.b7 - SDK 10.9 - 2016-09-04) [Support]

        [not loaded]    com.realtek.driver.RtWlanU1827 (1827.4.b18 - SDK 10.9 - 2016-09-04) [Support]

     

    Startup Items: ⓘ

        WiFiUtilityStartUp: Path: /System/Library/StartupItems/WiFiUtilityStartUp

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    155 Apple tasks

        [running]    76 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    42 Apple tasks

        [loaded]    154 Apple tasks

        [running]    95 Apple tasks

     

    Launch Agents: ⓘ

        [failed]    StartUP.Amped.plist (2010-09-20) [Support]

        [running]    Wlan.Software.plist (2015-10-22) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-13) [Support]

        [loaded]    com.google.keystone.agent.plist (2014-10-08) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

        [loaded]    com.malwarebytes.HelperTool.plist (2016-09-07) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-05-16) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-05-06) [Support]

     

    User Launch Agents: ⓘ

        [failed]    com.adobe.ARM.[...].plist (2013-07-08) [Support]

        [loaded]    com.bittorrent.uTorrent.plist (2015-05-07)

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Photo Stream URL    SMLoginItem  (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-09-03) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-20)

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-09-03) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-20)

        o1dbrowserplugin: 5.40.2.0 - SDK 10.8 (2015-06-28) [Support]

        SharePointBrowserPlugin: 14.5.3 - SDK 10.6 (2015-07-25) [Support]

        googletalkbrowserplugin: 5.40.2.0 - SDK 10.8 (2015-01-27) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-19) [Support]

     

    User internet Plug-ins: ⓘ

        Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-28) [Support]

        Perian (2011-07-23) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 748.93 GB Disk used: 605.58 GB

        Destinations:

            Toshiba Ext HDD [Local]

            Total size: 999.86 GB

            Total number of backups: 4

            Oldest backup: 10/14/15, 2:57 AM

            Last backup: 1/31/16, 1:04 AM

            Size of backup disk: Too small

                Backup size 999.86 GB < (Disk used 605.58 GB X 3)

     

    Top Processes by CPU: ⓘ

            10%    com.apple.WebKit.WebContent(2)

            10%    cloudd

             4%    WindowServer

             3%    kernel_task

             1%    fontd

     

    Top Processes by Memory: ⓘ

        778 MB    kernel_task

        254 MB    mdworker(16)

        221 MB    com.apple.WebKit.WebContent(2)

        180 MB    mds_stores

        164 MB    Dropbox

     

    Virtual Memory Information: ⓘ

        2.38 GB    Free RAM

        5.62 GB    Used RAM (4.09 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 9, 2016, 04:13:05 PM    Self test - passed

  • by paul emanuel,

    paul emanuel paul emanuel Sep 10, 2016 7:43 PM in response to paul emanuel
    Level 1 (12 points)
    Desktops
    Sep 10, 2016 7:43 PM in response to paul emanuel

    This is an updated report. Did it work?