chipero75

Q: prepaid credit card problem

Good morning, I have, and normally used with itunes and apple store, a prepaid credit card (Italian lottomaticard Visa: https://www.lottomaticaitalia.it/servizi/lottomaticard/altre-prepagate.html ), the last charge from iTunes was just in September 4th.

Now I, m trying to buy an iPad from the Apple store, but it constantly refuses my payment method. Meanwhile I'm using the card on Amazon and others, the card is ok.

I also tried to associate my sister's card, the same as mine, to her iTunes account and it refused it.

Which is the problem? Thank you.

 

PS: I already talked with Apple Italian telephone assistance, they said the system seemed ok.

iPhone 6s Plus, iOS 9.3

Posted on Sep 9, 2016 2:35 AM

Close

Q: prepaid credit card problem

  • All replies
  • Helpful answers

  • by King_Penguin,Apple recommended

    King_Penguin King_Penguin Sep 9, 2016 2:50 AM in response to chipero75
    Level 10 (133,566 points)
    iTunes
    Sep 9, 2016 2:50 AM in response to chipero75

    Prepaid cards will tend not to work, a card needs to be registered to the same name and address as on your account and have been issued by a bank in your country - the billing address needs to match the shipping address. Do you have a proper credit card to try ?

  • by chipero75,

    chipero75 chipero75 Sep 11, 2016 4:23 AM in response to King_Penguin
    Level 1 (10 points)
    Quicktime
    Sep 11, 2016 4:23 AM in response to King_Penguin

    the points you listed are satified. I Don' t have any other credit card but I normally used the one I own to buy in itunes and Apple Store, even the iPhone i'm using yo write this sentance.

  • by King_Penguin,

    King_Penguin King_Penguin Sep 11, 2016 5:16 AM in response to chipero75
    Level 10 (133,566 points)
    iTunes
    Sep 11, 2016 5:16 AM in response to chipero75

    Most prepaid cards aren't registered to an address, the name address that yours is registered to matches exactly (including format and spacing) the name and address on your iTunes account ? And 'lottomatica' is a bank ?

  • by chipero75,

    chipero75 chipero75 Sep 11, 2016 5:40 AM in response to King_Penguin
    Level 1 (10 points)
    Quicktime
    Sep 11, 2016 5:40 AM in response to King_Penguin

    Lottomatica is a group and cards are connected to Banca Sella.

    That's a nominal card, I gave my address when activated it, I don't know if The address is registered to the card but, as I said, the problem arised just few days ago, I used it in iTunes until sept 4th and I think it still will work with iTunes, but Apple Store refused it. Apple assistance have assured that those kind of card ar still accepted.

    Thank you

  • by King_Penguin,

    King_Penguin King_Penguin Sep 11, 2016 5:50 AM in response to chipero75
    Level 10 (133,566 points)
    iTunes
    Sep 11, 2016 5:50 AM in response to chipero75

    The iTunes Store and Apple Store are different stores and have different requirements/validation (and my previous post should have been that it matches the delivery name and address, I forgot that this post wasn't about the iTunes Store).

     

    You've checked : http://www.apple.com/it/shop/help/payments/card_payment ?

  • by chipero75,

    chipero75 chipero75 Sep 11, 2016 10:46 AM in response to King_Penguin
    Level 1 (10 points)
    Quicktime
    Sep 11, 2016 10:46 AM in response to King_Penguin

    Just few minutes ago iTunes asked me to update some payment informations and accepted the credit card. I wonder if The Apple Store would accept it too. Unfortunately I haven't something to buy now.

    thank you.