rglen321
Level 1 (6 points)
iPhone

Q: iPhone 6S Low Battery Crash

I have seen a couple of questions in regards to my issue on here but none of the solutions have worked for me.

Occasionally my iPhone 6S will crash, then when I try to turn it back on it displays the low battery screen. After a couple of tries it will turn back on, but when I try to unlock it, the status bar disappears and it crashes again. The last few times this has happened when my battery percentage is between 10%-20%, although I have seen it happen at as much at 50%. Coincidentally it always happens when I am playing music through Spotify, either connected to my bluetooth car system or out of the phone itself.

 

This is the second iPhone 6S this has happened with, I returned my last phone as my local Apple Store couldn't figure out what the issue was and they issued me with a new one. I have attached a copy of a crash log retrieved from the device after one of the crash occasions.

 

Appreciate any help, thanks!

 

Incident Identifier: 55A0B0B5-DCCC-4406-84A6-60C0B739F47B

CrashReporter Key:   16effbc49012f44fb5566de6da3c2650149cacd8

Date:                2016-04-20 09:17:14 +0100

OS Version:          iPhone OS 9.3.1 (13E238)

 

 

assertiond: <BKNewProcess: 0x144eb0750; com.spotify.client; pid: 2407; hostpid: -1>:2407-7A9E25EF-6C9B-4BB4-BCE2-FD29DEDD09CE [Called by UIKit, from <redacted>] [0x144e24840]/2407-F7CF8E23-E7B1-4F20-8401-6981EDA060E9 [Called by UIKit, from <redacted>] [0x144e91c90]/2407-E2A2E52C-194B-4356-89C0-701201D349DB [Called by UIKit, from <redacted>] [0x144e2f9c0]/28-09A0C93C-EFD3-4699-B21D-0A695EF9AC50 [CMSession.2407."com.spotify.client"."MediaPlayback".isPlayingProcessAssertion] [0x144e21d70]/2407-54F31037-A1E0-4F35-8933-99B0F5E44D23 [Called by UIKit, from <redacted>] [0x144e2e5e0]/2407-2E003FC3-70DA-44F0-8238-63DC42771E40 [Called by UIKit, from <redacted>] [0x144e83920] NoIdleSleepAssertion == 255, held for 00:21:31

mediaserverd: com.apple.audio.AudioSession-2407(com.spotify.client).isplaying NoIdleSleepAssertion == 255, held for 00:18:44

mediaserverd: com.apple.audio.VAD [vdef] Aggregate Device UID 120.context.preventuseridlesleep PreventUserIdleSystemSleep == 255, held for 00:18:54

BTServer: com.apple.BTStack PreventUserIdleSystemSleep == 255, held for 00:19:14

 

 

Hardware Model: N71AP

Awake Time: 07:57:40 (28659)

Standby Time: 24:55:44 (89743)

Partial Charge: 0

Capacity: 11

Voltage: 3594 mV

iPhone 6s, iOS 9.3.1, null

Posted on Apr 20, 2016 2:20 AM

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rglen321

Q: iPhone 6S Low Battery Crash

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  • Helpful answers

  • by lauralima,

    lauralima lauralima Apr 20, 2016 12:42 PM in response to rglen321
    Level 1 (4 points)
    iPhone
    Apr 20, 2016 12:42 PM in response to rglen321

    Exactly the same problem

  • by feberlein,

    feberlein feberlein May 4, 2016 2:25 PM in response to lauralima
    Level 1 (4 points)
    May 4, 2016 2:25 PM in response to lauralima

    Same issue here. Just started from scratch. Reset of the Iphone did not work as well to sort this out.

    Hardware issue?

  • by Herre,

    Herre Herre Aug 18, 2016 3:24 AM in response to rglen321
    Level 1 (4 points)
    iPhone
    Aug 18, 2016 3:24 AM in response to rglen321

    I've got exactly the same problem:

    • phone dies/crashes with plenty of battery left
    • when restarting, it indicates it needs to be plugged in
    • after retrying to restart, it wakes up again (battery indicator indicating there is still battery left)
    • when filling in the PIN of my SIM, the phone crashes again

     

    Tried everything from resetting network settings, re-calibrating battery, restoring from iCloud, restoring from iTunes, to completely restoring the phone to it's factory defaults...

     

    Crash log looks very similar...

    Incident Identifier: B228C6A1-E25A-45CC-82DE-E814BD79F3A3

    CrashReporter Key:   797688f5d3f946be94b73c58140dce6f7a6a00b0

    Date:                2016-08-18 08:30:37 +0200

    OS Version:          iPhone OS 9.3.4 (13G35)

     

     

    assertiond: <BKNewProcess: 0x125d147e0; com.nianticlabs.pokemongo; pid: 2518; hostpid: -1>:28-DECE4837-A211-4F4A-AF42-4D09E075ABC4 [CMSession.2518."com.nianticlabs.pokemongo"."AmbientSound".isPlayingProcessAsse rtion] [0x125d66230] NoIdleSleepAssertion == 255, held for 00:05:22

    mediaserverd: com.apple.audio.AudioSession-2518(com.nianticlabs.pokemongo).isplaying NoIdleSleepAssertion == 255, held for 00:05:10

    mediaserverd: com.apple.audio.VAD [vdef] Aggregate Device UID 145.context.preventuseridlesleep PreventUserIdleSystemSleep == 255, held for 00:05:22

    SpringBoard: com.apple.springboard.idle NoIdleSleepAssertion == 255, held for 00:05:49

     

     

    Hardware Model: N71AP

    Awake Time: 02:56:53 (10612)

    Standby Time: 15:24:17 (55457)

    Partial Charge: 0

    Capacity: 20

    Voltage: 3559 mV

  • by Sportcat,

    Sportcat Sportcat Sep 7, 2016 5:31 PM in response to rglen321
    Level 1 (4 points)
    Sep 7, 2016 5:31 PM in response to rglen321

    Been experiencing same issue for about two weeks. Did this ever get resolved?

  • by Herre,

    Herre Herre Sep 11, 2016 4:37 AM in response to Sportcat
    Level 1 (4 points)
    iPhone
    Sep 11, 2016 4:37 AM in response to Sportcat

    I went to the Apple store. They performed some battery diagnostics, but they couldn't see anything wrong (battery was apparently on 90% capacity, which seemed normal). After that they performed somekind of firmware reset, and told me to setup the phone as new (not restoring from an iCloud backup). Up till know I haven't had the issue anymore ..