HT203271: If your iTunes backup couldn't be completed or you can't restore from a backup

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gundam123

Q: iTunes could not back up the iPhone because the iPhone disconnected.

I keep getting this error message when i try to backup my iPhone:  "iTunes could not back up the iPhone because the iPhone disconnected."

 

I already restarted both Mac and iPhone, but does not help.

 

My phone is connected to the Mac. yet the system says I am disconnected.

 

Does anyone know how to resolve?

iPhone 6, iOS 8.4

Posted on Jul 28, 2015 10:04 AM

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