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Helpful answers
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Sep 11, 2016 11:02 PM in response to kathyf44by zinacef,★HelpfulHave you tried signing out of your iCloud account on your Mac, then signing back in?
See this as well -- Get help using iCloud Contacts, Calendars, or Reminders - Apple Support
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Sep 11, 2016 1:41 PM in response to kathyf44by Eric Root,You are entitled to 90 day telephone support from Apple. Try contacting them.
Apple Support by e-mail or chat
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Sep 11, 2016 11:27 PM in response to zinacefby kathyf44,Thanks for your input. I had tried signing out and back in again with no success. I continued searching the internet and found my missing contacts problem and the solution in an article addressing problems experienced after updating to El Capitan. All I had to do was deselect contacts and then select it again and my contacts downloaded.
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Sep 12, 2016 6:44 AM in response to kathyf44by zinacef,That was actually going to be my next suggestion, i.e. toggling contacts on/off, but glad to hear it's resolved now for you!