Q: Message, preview, app store not responding
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Sep 10, 2016 9:21 AMby leroydouglas,You can try booting into Recovery and from the DiskUtility> run the First Aid> on your Macintosh HD
hold the command R on boot
Recovery http://support.apple.com/kb/HT4718
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Sep 10, 2016 10:12 AMby tygb ,Hello !
If some issues are there in preview app , you can use the steps in the article , also run the command in the article .
Resolve issues caused by changing the permissions of items in your home folder - Apple Support
Thanks !
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Sep 11, 2016 11:51 AMby Eric Root,Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferenes, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
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Sep 11, 2016 4:53 PMby svg23,Hi, thanks for the detailed reply. So I followed these steps (I had already made a clone prior to updating to El Capitan), and the apps did not work in safe mode. I actaully tried to see if the clone would okay, but opening messages when booting from the cloned drive literally just turned my screen black and nothing popped up.
Also, I am now noticing it is not just the apple apps. Almost all my apps are starting to do this including Evernote. Luckily, my Chrome, Safari, Excel, and Word are still functioning but I am unsure where to go from here. I ran apple diagnostic, but that just said possible battery issue.
What is also weird is that I believe when I was booting into safe mood, the screen was flickering with horizontal lines like the picture was going to cut out. I can't recall if this was safe mode booting or when I was doing the El Capitan update as suggested by Apple help.
If El Capitan did not work, I am guessing trying to just do the Yosemite combo update would not have done anything different correct?
Should I still do the Etrecheck report if safe mode did not help?
Thanks everyone for your input.
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Sep 12, 2016 12:07 AMby svg23,So, I talked to apple support again and did a SMC and PRAM reset. Then I tried the safe mode boot again. It was the safe mode that had the screen flickering. Apps were responding in the exact same way in safe mode as in regular operation. It was the booting from bootable clone where messages turned the screen blank.
I did notice however that really the only thing that is not working is the left click. I can scroll, I can right click, and I can type it seems (I got lucky that I don't need to click to type on textedit; this is what made me realize it is only a left click issue). And right now, it seems to be happening with more apps than less. Chrome, Safari, Office, and Skype are okay still and seem to be functioning okay. I did test an external mouse but it had the same results.
Here is the Etrecheck report, but please not this was after safe boot did not help:
EtreCheck version: 3.0.3 (307)
Report generated 2016-09-12 03:06:02
Download EtreCheck from https://etrecheck.com
Runtime 1:38
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Left click not registering on half my apps such as message, App Store, textedit, Evernote, etc.
MacBook Pro (Retina, 15-inch, Mid 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,2
1 2.2 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 237
Intel Iris Pro
Color LCD 2880 x 1800
OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour
APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 249.82 GB (90.82 GB free)
Core Storage: disk0s2 250.14 GB Online
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Logitech USB Receiver
Apple Inc. thunderbolt_bus
/etc/hosts - Count: 2
Mac App Store and identified developers
/Applications/RingCentral Meetings.app
[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8 - 2015-12-09) [Support]
/Library/Extensions
[not loaded] xxx.qnation.PeerGuardian (1.1.9 - 2016-09-11) [Support]
/System/Library/Extensions
[not loaded] com.livescribe.kext.LivescribeSmartpen (1.0 - 2016-09-11) [Support]
[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.2.1-3 - 2016-09-11) [Support]
[not loaded] com.wdc.driver.IOFireWireWDHID (1.1.2 - 2016-09-11) [Support]
[not loaded] tl.uds.netusb.controller (1.59 - 2016-09-11) [Support]
HP IO: Path: /Library/StartupItems/HP IO
HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
WDBMService: Path: /Library/StartupItems/WDBMService
Startup items are obsolete in OS X Yosemite
[not loaded] 6 Apple tasks
[loaded] 156 Apple tasks
[running] 76 Apple tasks
[not loaded] 46 Apple tasks
[loaded] 159 Apple tasks
[running] 85 Apple tasks
[running] com.amazon.sendtokindle.launcher.plist (2015-11-13) [Support]
[running] com.canon.MFManager.plist (2012-05-22) [Support]
[loaded] com.citrix.AuthManager_Mac.plist (2013-10-22) [Support]
[running] com.citrix.ReceiverHelper.plist (2013-10-22) [Support]
[running] com.citrix.ServiceRecords.plist (2013-10-22) [Support]
[running] com.huion.HuionTabletConsole.agent.plist (2014-12-25) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2015-01-11) [Support]
[running] com.wacom.pentablet.plist (2009-10-30) [Support]
[loaded] com.adobe.fpsaud.plist (2016-04-15) [Support]
[running] com.bombich.ccchelper.plist (2016-03-19) [Support]
[running] com.crashplan.engine.plist (2016-07-13) [Support]
[loaded] com.daisydiskapp.DaisyDiskAdminHelper.plist (2016-03-19) [Support]
[running] com.freemacsoft.appcleanerdaemon.plist (2010-11-06) [Support]
[failed] com.google.keystone.daemon.plist (2010-09-13) [Support]
[running] com.livescribe.PenCommService.plist (2016-04-02) [Support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-03-20) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2015-01-11) [Support]
[not loaded] org.eyebeam.SelfControl.plist (2016-04-18) [Support]
[failed] xxx.qnation.PeerGuardian.kextload.plist (2009-03-08) [Support]
[loaded] com.adobe.ARM.[...].plist (2012-02-27) [Support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-05-12) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]
[failed] com.macpaw.CleanMyMac3.Scheduler.plist (2016-03-20)
Flux Application (/Applications/Flux.app)
TotalSpaces2 Application (/Applications/TotalSpaces2.app)
Flux Application (~/Applications/Flux.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
BetterSnapTool Application (/Applications/BetterSnapTool.app)
CCC User Agent Application (/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
RescueTime Application Hidden (/Applications/RescueTime.app)
Livescribe AutoLaunch Application (/Applications/Echo Desktop.app/Contents/MacOS/Pen Auto Launcher.app)
AdobePDFViewerNPAPI: 10.1.8 (2015-01-08) [Support]
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-21) Outdated! Update
WacomNetscape: 1.1.0-4 (2015-01-08) [Support]
DivX Web Player: 3.2.3.1164 - SDK 10.6 (2014-09-10) [Support]
AdobePDFViewer: 10.1.8 (2015-01-08) [Support]
googletalkbrowserplugin: 1.5.1.10420 (2015-01-08) [Support]
CS ChemDraw Pro: 12.0.2 (2015-01-08) [Support]
iPhotoPhotocast: 7.0 (2015-01-08)
DirectorShockwave: 11.0.3r472 (2015-01-08) [Support]
QuickTime Plugin: 7.7.3 (2016-07-08)
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]
CitrixICAClientPlugIn: 11.8.2 - SDK 10.7 (2015-01-08) [Support]
CANONiMAGEGATEWAYDL: 3.2.0.1 - SDK 10.6 (2015-01-08) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-18) [Support]
OVSHelper: 1.1 (2015-01-08) [Support]
npgtpo3dautoplugin: 0.1.43.3 (2015-01-08) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-08)
Flip4Mac WMV Plugin: 2.4.4.2 (2015-01-08) [Support]
SharePointBrowserPlugin: 14.3.9 - SDK 10.6 (2015-01-08) [Support]
WacomSafari: 1.1.0-4 (2015-01-08) [Support]
JavaAppletPlugin: Java 8 Update 73 build 02 (2016-03-13) Check version
OfficeLiveBrowserPlugin: 12.3.5 (2015-01-08) [Support]
RingCentralMeetings: ZoomBundleVersionNumber - SDK 10.10 (2015-12-09) [Support]
Move_Media_Player: npmnqmp 071503000004 (2009-06-12) [Support]
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
WebEx: 1.0 (2008-02-17) [Support]
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-06-16)
Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-09-10)
Safari Theme Engine - Brand Thunder - http://brandthunder.com (2015-11-08)
Open in Internet Explorer - Parallels - http://www.parallels.com (2014-01-02)
DivX (2015-01-08) [Support]
Flash Player (2016-04-15) [Support]
Flip4Mac WMV (2015-01-08) [Support]
Java (2016-03-13) [Support]
Skip System Files: NO
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 249.82 GB Disk used: 159.01 GB
Destinations:
TimeMachine [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 159.01 GB X 3)
9% Google Chrome Helper(23)
5% WindowServer
4% kernel_task
2% hidd
2% fontd
3.26 GB Google Chrome Helper(23)
1.06 GB kernel_task
590 MB mdworker(27)
311 MB mds_stores
229 MB Google Chrome
7.21 GB Free RAM
8.78 GB Used RAM (3.94 GB Cached)
0 B Swap Used
Sep 12, 2016, 02:54:39 AM Self test - passed
Sep 11, 2016, 10:31:15 PM ~/Library/Logs/DiagnosticReports/Echo Desktop_2016-09-11-223115_[redacted].crash
com.livescribe.LivescribeDesktop - /Applications/Echo Desktop.app/Contents/MacOS/Echo Desktop
Sep 11, 2016, 05:16:33 PM ~/Library/Logs/DiagnosticReports/Finder_2016-09-11-171633_[redacted].crash
com.apple.finder - /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Sep 11, 2016, 04:19:31 PM /Library/Logs/DiagnosticReports/Echo Desktop_2016-09-11-161931_[redacted].hang
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Sep 12, 2016 8:32 AMby Eric Root,Did you try using another admin account to see if there was a difference?
Most people advise not to use cleaning programs. They can destroy your computer operation as they may already have done.
After un-installing, use this program to make sure you got all the pieces.
EasyFind – Spotlight Replacement
Do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart and select Recovery Volume). Run Disk Utility Verify/Repair Disk and Repair Permissions until you get no errors. Then re-install the OS.
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Sep 12, 2016 1:10 PMby svg23,Eric, couple questions but first. I actually don't use that maccleaner. I'm assuming I downloaded years ago (I have been a Mac user since 2006). But I will follow your uninstall suggestions. I do use an app uninstalled. Does that fall into the same category?
ok, I know I'm going to seem like an idiot here but I moved five months ago and have not run time machine since then as I lost the power cord to my hard drive. I will make another bootable clone on another hard drive, but if both of them crash, is there any way that I can save my files? I copied over my home folder and applications support onto an external. My photos, music, movies were already kept mainly on the external.
99% of my important recent files are stored on Dropbox, and I have also backed up my Dropbox folder. I am wondering if it would just make sense to do a clean install rather than try to recreate the bootable clone?
I Guess what I am really asking is after carrying out your steps and then doing the reinstall, how should I move my data over if the bootable clone does not work correctly? Will having my home folder, media, Dropbox, and app support enable me to at least have all my files and then I will just have to reset my settings? I've actually wanted to clean out my comp for years. Does the home folder really have any corruptible elements or is this more likely an application/library issue?
I realize how stupid it was to only make bootable clones for the past month. This issue makes it painfully clear. I will adjust my strategy going forward, but I'm hoping I can still salvage the situation.
