jamesfromfuquay varina
Level 1 (4 points)
Publishing

Q: how do i move iphone from 1 pc to a new pc in itunes

I bought a new PC and moved iTunes and all music to the new PC. When I plug in my phone, ITunes doesn't recognize that a phone has been plugged in. When I go to settings:general:iTunes Wi-Fi sync, I see it thinks it is Wi-Fi syncing with my old PC So I need to disable the Wi-Fi sync with my old PC and somehow associate the iPhone with my new PC and iTunes on my new PC. Any help would be appreciated.

iPhone 6 Plus, iOS 9.3.5

Posted on Sep 9, 2016 7:41 PM

Close
jamesfromfuquay varina

Q: how do i move iphone from 1 pc to a new pc in itunes

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 9, 2016 7:44 PM in response to jamesfromfuquay varina
    Level 10 (120,608 points)
    Apple Watch
    Sep 9, 2016 7:44 PM in response to jamesfromfuquay varina

    You need to authorize the new PC.

     

    Launch iTunes then go to the iTunes menu bar click Account > Authorizations

     

    Authorize your computer in iTunes - Apple Support

  • by jamesfromfuquay varina,

    jamesfromfuquay varina jamesfromfuquay varina Sep 9, 2016 8:02 PM in response to Carolyn Samit
    Level 1 (4 points)
    Publishing
    Sep 9, 2016 8:02 PM in response to Carolyn Samit

    Carolyn - Thanks for the reply. I already tried this and it says the new PC is already authorized. When I buy new music via the PC from iTunes, it downloads to my iPhone and my PC. The problem is that the iPhone still thinks it is supposed to wi fi sync with the old PC. I need to turn it off, but can't find anything to tell me how to do so. Lastly, I don't understand why iTunes refuses to recognize the phone when I plug it into the new PC. Any and all help is appreciated.

  • by turingtest2,

    turingtest2 turingtest2 Sep 11, 2016 5:31 PM in response to jamesfromfuquay varina
    Level 10 (85,368 points)
    iPod
    Sep 11, 2016 5:31 PM in response to jamesfromfuquay varina

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

     

    Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database using the method described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

     

     

     

    tt2