-
All replies
-
Helpful answers
-
Jun 4, 2014 8:16 AM in response to Modificationby Linc Davis,Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ install.log
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
The contents of the log will appear on the right. Each log message begins with a timestamp. Select the messages from the time of the last installation or update attempt. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again. Select the new messages that appear.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting. You may need to use a text editor with search and replace, such as TextEdit.
-
Jun 4, 2014 8:32 AM in response to Linc Davisby Modification,Jun 4 04:45:25 FBI-Surveillance.local softwareupdated (200)[154]: ContentLocator: Cannot contact content locator server - will use default CDN. Error: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7f9a52a696d0 {NSUnderlyingError=0x7f9a52a85010 "The request timed out.", NSErrorFailingURLStringKey=https://swcdnlocator.apple.com/contentlocator, NSErrorFailingURLKey=https://swcdnlocator.apple.com/contentlocator, NSLocalizedDescription=The request timed out.}
Jun 4 04:45:25 FBI-Surveillance.local softwareupdated (200)[154]: Removing package source SUContentLocatorPackageSource from manager
Jun 4 04:45:25 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: elapsed scan time = 31.7
Jun 4 04:45:25 FBI-Surveillance.local softwareupdated (200)[154]: Scan (f=1, d=1) found 4 updates: 031-02230, 031-02417, 031-02971, 031-1878 (plus 94 predicate-only)
Jun 4 04:45:25 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: 3 user-visible product(s): 031-02230, 031-02417, 031-1878
Jun 4 04:45:25 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: 1 enabled config-data product(s): 031-02971 (want active updates only)
Jun 4 04:45:25 FBI-Surveillance.local installd[584]: PackageKit: Adding client PKInstallDaemonClient pid=154, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jun 4 04:45:25 FBI-Surveillance.local installd[584]: PackageKit: Removing client PKInstallDaemonClient pid=154, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jun 4 04:45:25 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: Added background transaction [0xb] for Safari7.0.4Mavericks-7.0.4, RAWCameraUpdate5.05-5.05, iBooksDelta-1.0.1, Chinese Word List Update-2.9
Jun 4 04:45:25 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: starting download of 031-02417 (RAWCameraUpdate5.05-5.05)
Jun 4 04:45:25 FBI-Surveillance.local softwareupdated (200)[154]: Starting download operation for RAWCameraUpdate5.pkg
Jun 4 04:45:25 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: starting download of 031-1878 (iBooksDelta-1.0.1)
Jun 4 04:45:25 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: starting download of 031-02971 (Chinese Word List Update-2.9)
Jun 4 04:45:25 FBI-Surveillance.local softwareupdated (200)[154]: Starting download operation for iBooksDelta.pkg
Jun 4 04:45:25 FBI-Surveillance.local softwareupdated (200)[154]: Starting download operation for ChineseWordlistUpdate.pkg
Jun 4 04:45:55 FBI-Surveillance.local suhelperd (0)[156]: Verifying package at path: /Library/Updates/031-1878/iBooksDelta.pkg
Jun 4 04:45:55 FBI-Surveillance.local softwareupdated (200)[154]: Finished download operation for iBooksDelta.pkg
Jun 4 04:45:55 FBI-Surveillance.local softwareupdated (200)[154]: Starting download operation for BookKitDelta.pkg
Jun 4 04:45:55 FBI-Surveillance.local suhelperd (0)[156]: Verifying package at path: /Library/Updates/031-02971/ChineseWordlistUpdate.pkg
Jun 4 04:45:55 FBI-Surveillance.local softwareupdated (200)[154]: Finished download operation for ChineseWordlistUpdate.pkg
Jun 4 04:45:55 FBI-Surveillance.local suhelperd (0)[156]: Verifying package at path: /Library/Updates/031-02417/RAWCameraUpdate5.pkg
Jun 4 04:45:55 FBI-Surveillance.local softwareupdated (200)[154]: Finished download operation for RAWCameraUpdate5.pkg
Jun 4 04:45:55 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: finished download of 031-02971
Jun 4 04:45:55 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: finished download of 031-02417
Jun 4 04:45:55 FBI-Surveillance.local suhelperd (0)[156]: Verifying package at path: /Library/Updates/031-1878/BookKitDelta.pkg
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: Finished download operation for BookKitDelta.pkg
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: finished download of 031-1878
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: Removed background transaction [0xb]
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: isSafe=1 (W=1)
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: Adding client SUUpdateServiceClient pid=6852, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/SoftwareUpdateConfigData)
Jun 4 04:45:56 FBI-Surveillance.local installd[584]: PackageKit: Adding client PKInstallDaemonClient pid=154, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: Added foreground transaction [0xc] for Chinese Word List Update-2.9
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: request trust 2 is not sufficient (Error Domain=PKInstallErrorDomain Code=102 "The package “ChineseWordlistUpdate.pkg” is untrusted." UserInfo=0x7f9a5586bdc0 {NSUnderlyingError=0x7f9a5585b380 "The operation couldn’t be completed. No error.", NSURL=file:///Library/Updates/031-02971/ChineseWordlistUpdate.pkg, PKInstallPackageIdentifier=com.apple.pkg.ChineseWordlistUpdate.6-18, NSLocalizedDescription=The package “ChineseWordlistUpdate.pkg” is untrusted.})
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: failed pre-install preflight for products (
"<SULocalProduct: 031-02971>"
)
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: Removing 031-02971
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: Remove local product for 031-02971 (1)
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: Removed foreground transaction [0xc]
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: Added background transaction [0xd] for Safari7.0.4Mavericks-7.0.4, RAWCameraUpdate5.05-5.05, iBooksDelta-1.0.1
Jun 4 04:45:56 FBI-Surveillance.local installd[584]: PackageKit: Adding client PKInstallDaemonClient pid=154, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jun 4 04:45:56 FBI-Surveillance.local installd[584]: PackageKit: Removing client PKInstallDaemonClient pid=154, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: request trust 2 is not sufficient (Error Domain=PKInstallErrorDomain Code=102 "The package “iBooksDelta.pkg” is untrusted." UserInfo=0x7f9a52e0bb70 {NSUnderlyingError=0x7f9a52ee4e20 "The operation couldn’t be completed. No error.", NSURL=file:///Library/Updates/031-1878/iBooksDelta.pkg, PKInstallPackageIdentifier=com.apple.pkg.iBooksDelta, NSLocalizedDescription=The package “iBooksDelta.pkg” is untrusted.})
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: failed pre-install preflight for products (
"<SULocalProduct: 031-02230>",
"<SULocalProduct: 031-02417>",
"<SULocalProduct: 031-1878>"
)
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: Removing 031-1878
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: Remove local product for 031-1878 (1)
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: Removed background transaction [0xd]
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: 031-1878 failed stage (Error Domain=PKInstallErrorDomain Code=102 "The package “iBooksDelta.pkg” is untrusted." UserInfo=0x7f9a52ef8db0 {SUErrorUpdateTitle=iBooks Update, NSURL=file:///Library/Updates/031-1878/iBooksDelta.pkg, PKInstallPackageIdentifier=com.apple.pkg.iBooksDelta, NSLocalizedDescription=The package “iBooksDelta.pkg” is untrusted., SUErrorRelatedCode=SUErrorCodePreflightTrustCheckFailed, SUErrorUpdateProductKey=031-1878, NSUnderlyingError=0x7f9a52ee4e20 "The operation couldn’t be completed. No error."})
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: Removing client SUUpdateServiceClient pid=6852, uid=200, installAuth=YES rights=(system.install.apple-config-data), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/SoftwareUpdateConfigData)
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: BackgroundActivity: Scheduling one-time background activity in approx 120 minutes
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: BackgroundActivity: Finished Background Check Activity
Jun 4 04:45:56 FBI-Surveillance.local softwareupdate_notify_agent (501)[6856]: softwareupdate_notify_agent[uid=501]: Running for UpdatesAvailable
Jun 4 04:45:56 FBI-Surveillance.local softwareupdate_notify_agent (501)[6856]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion assertion with type BackgroundTask for pid 6856
Jun 4 04:45:56 FBI-Surveillance.local softwareupdated (200)[154]: Adding client SUUpdateServiceClient pid=6856, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)
Jun 4 04:45:57 FBI-Surveillance.local softwareupdate_notify_agent (501)[6856]: softwareupdate_notify_agent[uid=501]: Notifying with params: {
SoftwareUpdateCount = 2;
SoftwareUpdatesAvailable = 1;
}
Jun 4 04:45:57 FBI-Surveillance.local softwareupdate_notify_agent (501)[6856]: softwareupdate_notify_agent[uid=501]: appstoreupdateagent notified
Jun 4 04:45:57 FBI-Surveillance.local softwareupdate_notify_agent (501)[6856]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion assertion for pid 6856
Jun 4 04:45:57 FBI-Surveillance.local softwareupdated (200)[154]: Removing client SUUpdateServiceClient pid=6856, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)
Jun 4 04:46:00 FBI-Surveillance.local softwareupdated (200)[154]: Adding client SUUpdateServiceClient pid=319, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/s toreagent)
Jun 4 04:46:00 FBI-Surveillance.local storeagent[319]: SUAppStoreUpdateController: start install session with 031-02417
Jun 4 04:46:00 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: Added foreground transaction [0xe] for RAWCameraUpdate5.05-5.05
Jun 4 04:46:00 FBI-Surveillance.local installd[584]: PackageKit: Adding client PKInstallDaemonClient pid=154, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jun 4 04:46:00 FBI-Surveillance.local installd[584]: PackageKit: Removing client PKInstallDaemonClient pid=154, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jun 4 04:46:00 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: request trust 2 is not sufficient (Error Domain=PKInstallErrorDomain Code=102 "The package “RAWCameraUpdate5.pkg” is untrusted." UserInfo=0x7f9a52b139e0 {NSUnderlyingError=0x7f9a51769570 "The operation couldn’t be completed. No error.", NSURL=file:///Library/Updates/031-02417/RAWCameraUpdate5.pkg, PKInstallPackageIdentifier=com.apple.pkg.RAWCameraUpdate5, NSLocalizedDescription=The package “RAWCameraUpdate5.pkg” is untrusted.})
Jun 4 04:46:00 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: failed pre-install preflight for products (
"<SULocalProduct: 031-02417>"
)
Jun 4 04:46:00 FBI-Surveillance.local softwareupdated (200)[154]: Removing 031-02417
Jun 4 04:46:00 FBI-Surveillance.local softwareupdated (200)[154]: Remove local product for 031-02417 (1)
Jun 4 04:46:00 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: Removed foreground transaction [0xe]
Jun 4 04:46:00 FBI-Surveillance.local storeagent[319]: SUAppStoreUpdateController: did not start session for 031-02417 (previously installed?)
Jun 4 06:50:34 FBI-Surveillance.local softwareupdated (200)[154]: Adding client SUUpdateServiceClient pid=7058, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jun 4 06:50:38 FBI-Surveillance.local softwareupdated (200)[154]: Adding client SUUpdateServiceClient pid=7056, uid=501, installAuth=NO rights=(), transactions=0 (/Applications/App Store.app/Contents/MacOS/App Store)
Jun 4 06:50:42 FBI-Surveillance.local softwareupdated (200)[154]: Adding client SUUpdateServiceClient pid=7064, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jun 4 06:50:43 FBI-Surveillance.local softwareupdated (200)[154]: Adding client SUUpdateServiceClient pid=7063, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jun 4 06:50:43 FBI-Surveillance.local softwareupdated (200)[154]: Adding client SUUpdateServiceClient pid=7062, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jun 4 06:50:43 FBI-Surveillance.local softwareupdated (200)[154]: Adding client SUUpdateServiceClient pid=7065, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jun 4 06:50:50 FBI-Surveillance.local softwareupdated (200)[154]: Scan for changed products with previous 1 updates: 031-02230 (plus 94 predicate-only)
Jun 4 06:50:50 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: Scan for client pid 154 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jun 4 06:50:54 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: Catalog Not Modified since last scan ("12c17-4fae23768a380")
Jun 4 06:50:54 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: Using catalog https://swscan.apple.com/content/catalogs/others/index-10.9-mountainlion-lion-sn owleopard-leopard.merged-1.sucatalog.gz
Jun 4 06:50:54 FBI-Surveillance.local softwareupdated (200)[154]: Adding client SUUpdateServiceClient pid=7065, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jun 4 06:50:54 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: Reusing previous package sources (SUCatalogPackageSource, (null)) for partial scan
Jun 4 06:50:54 FBI-Surveillance.local softwareupdated (200)[154]: Added 1098 PPD versions for /Library/Printers/PPDs/Contents/Resources from cache as of 2014-05-30 14:16:40 +0000
Jun 4 06:50:58 FBI-Surveillance.local softwareupdated (200)[154]: SoftwareUpdate: elapsed scan time = 7.9
Jun 4 06:50:58 FBI-Surveillance.local softwareupdated (200)[154]: Scan (f=0, d=0) found 1 updates: 031-02230 (plus 94 predicate-only)
Jun 4 06:50:58 FBI-Surveillance.local softwareupdated (200)[154]: Ramped updates marked
Jun 4 06:50:59 FBI-Surveillance.local softwareupdated (200)[154]: Adding client SUUpdateServiceClient pid=7065, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jun 4 06:52:40 FBI-Surveillance.local softwareupdated (200)[154]: Removing client SUUpdateServiceClient pid=7065, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jun 4 06:52:40 --- last message repeated 1 time ---
Jun 4 06:52:40 FBI-Surveillance.local softwareupdated (200)[154]: Removing client SUUpdateServiceClient pid=7064, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jun 4 06:52:40 FBI-Surveillance.local softwareupdated (200)[154]: Removing client SUUpdateServiceClient pid=7063, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jun 4 06:52:40 FBI-Surveillance.local softwareupdated (200)[154]: Removing client SUUpdateServiceClient pid=7062, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jun 4 06:52:40 FBI-Surveillance.local softwareupdated (200)[154]: Removing client SUUpdateServiceClient pid=7058, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jun 4 06:52:40 FBI-Surveillance.local softwareupdated (200)[154]: Removing client SUUpdateServiceClient pid=7056, uid=501, installAuth=NO rights=(), transactions=0 (/Applications/App Store.app/Contents/MacOS/App Store)
Jun 4 06:52:40 FBI-Surveillance.local softwareupdated (200)[154]: Removing client SUUpdateServiceClient pid=7065, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
-
Jun 4, 2014 8:53 AM in response to Modificationby Linc Davis,This looks like a server issue. Other such issues have been reported lately. I suggest you try again in a few hours.
-
Jun 4, 2014 9:04 AM in response to Linc Davisby Modification,Ok, that may be the problem. However I've been expereicning this issue with other apps the past few months.
Getting notified for updates, "updating them" but then to be notified again that the apps need to updated again, because they never did so. They have not been major apps, so I did not care about them. I've reinstalled the OS and it still occurs.
-
Sep 11, 2016 6:47 PM in response to Modificationby puterTDI,I'm having this exact same issue down to the same log files. I've been having it for over a year.
Did you ever find a solution to this?
-
Sep 12, 2016 6:33 AM in response to puterTDIby Eric Root,You might want to consider starting a new discussion. Since this one is a couple of years old, less people are likely to look at it. A new post would be much more visible. You can link to this one.
Try updating in the Safe Mode or another admin account.