Tauhid
Level 1
(15 points)
Q: iphone 6 screen freezes frequently
I have iphone 6 running iOS version 9.3.1
Phone screen is freezing frequently. I can see the screen but touch does not work. If I lock the phone by pressing Power button, after that it works for few minutes. But every now & then it freezes. It happens with all applications even on Home screen. Not sure what causing this.
Appreciate if anyone can help !
iPhone 6, iOS 9.3.1
thunderzzz
Level 6
(8,379 points)
Try to reset your device. This won't delete your data stored on this device.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
Alternatively, you may go to Settings - General - Reset - Reset All Settings
If this does not help, restore your device to factory settings. Note that this will erase the data from your device.
Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.
