missrajeev

Q: iTunes not detecting iPhone 5s

I installed iTunes yesterday, connected my iPhone to my laptop (running Windows 8) and realized that my phone isn't being detected by my system (which it was, earlier) nor by iTunes. My iTunes is up to date, so I went about uninstalling the Apple USB driver of my system, followed by uninstalling iTunes and reinstalling it. Strangely, my computer detected the iPhone and iTunes still doesn't.

iPhone 5s, iOS 9.3.5, null

Posted on Sep 12, 2016 11:30 AM

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Q: iTunes not detecting iPhone 5s

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  • by javaliga,Apple recommended

    javaliga javaliga Sep 12, 2016 11:25 AM in response to missrajeev
    Level 4 (3,497 points)
    iCloud
    Sep 12, 2016 11:25 AM in response to missrajeev
  • by missrajeev,

    missrajeev missrajeev Sep 12, 2016 11:28 AM in response to javaliga
    Level 1 (4 points)
    iTunes
    Sep 12, 2016 11:28 AM in response to javaliga

    Thank you. I've tried all of those but to no avail.

  • by dwilll112,Apple recommended

    dwilll112 dwilll112 Sep 14, 2016 2:43 PM in response to missrajeev
    Level 1 (11 points)
    Sep 14, 2016 2:43 PM in response to missrajeev

    Open Control Panel > Device Manager

    1. Plug in your device
    2. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    3. Right-click and select Update Driver Software...
    4. Click Browse my computer for driver software
    5. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    6. Click Let me pick from a list of device drivers on my computer
    7. Click Apple Mobile Device USB Driver
    8. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

    **I want to give the credit to another User in another forum post