nazcik95

Q: error 5002

Hi. I need help. Error 5002 iTunes, billing information - good

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Sep 12, 2016 11:11 AM

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Q: error 5002

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  • by Raicya,Apple recommended

    Raicya Raicya Sep 12, 2016 12:18 PM in response to nazcik95
    Level 3 (874 points)
    iPad
    Sep 12, 2016 12:18 PM in response to nazcik95

    Hi,

     

    If I look here    ☞   Find an iTunes error code

     

    You have problem connecting iTunes Store, please follow the steps as describe here   ☞   If you can’t connect to the iTunes Store

  • by cityclinic,

    cityclinic cityclinic Sep 17, 2016 2:20 PM in response to nazcik95
    Level 1 (12 points)
    Sep 17, 2016 2:20 PM in response to nazcik95

    After replacing a broken 6+ and downloading the latest backup error 5002 appeared on my MacBook Pro.

    Some research revealed the following steps:

    1. Update your iTunes to Latest Version.

    2. Change your account information

    • Restart your computer and Launch iTunes.
    • Login to the iTunes Store with your account.
    • Go to Change Account Information > Remove your credit card information.
    • Click on Continue.
    • Restart your computer again
    • Login to the iTunes Store > Account Information> Fill out your credit card information again.
    • Click Continue to save the setting.

    In my case these steps did not fix the issue. Some further research came up with "remove everything from my wish list" which I did using my 6+. I then logged back into iTunes on the Mac and the error was gone.