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Helpful answers
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Sep 12, 2016 12:43 PM in response to tks11by Carolyn Samit,Make sure your iPhone is up to date.
Tap Settings > General > Software Update
Latest iOS version available is 9.3.5.
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Sep 12, 2016 12:45 PM in response to Carolyn Samitby tks11,Thanks, already did that and it's up to date. Still not working.