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Helpful answers
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Sep 12, 2016 2:06 PM in response to Javio777by turingtest2,★HelpfulFor general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with third party software.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
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Sep 12, 2016 2:09 PM in response to turingtest2by Javio777,★HelpfulThank for your comprehensive response..I will try soon to absorb and act on all advice but first wanted to thank you for your generosity...Steve
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Sep 12, 2016 2:38 PM in response to Javio777by Vegan Advocate,uninstall iTunes and install it fresh, then you should be back in business
next time do not mess with things in windows, it requires a lot more skill than you realize
you should update to windows 10
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Sep 12, 2016 3:52 PM in response to Vegan Advocateby Javio777,Thanks mate...I tried to uninstall so that I could reinstall but it wouldn't allow me to...so then I messed with it and as you point out...it needs skill and expertise ho do this...a mistake...I agree...but appreciate your response...thank you
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Sep 12, 2016 4:31 PM in response to Javio777by Vegan Advocate,Backup you personal files to another disk and install windows fresh
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Sep 12, 2016 4:45 PM in response to Vegan Advocateby turingtest2,...install windows fresh
Backing up is good, but it is rarely necessary to get that drastic .
tt2