Kobukak

Q: Photos for Mac stuck importing photos from iPhone

I recently upgraded to Photos for Mac from Aperture. Upgrading the library went fairly smoothly. On my first attempt to import photos from my iPhone 6, Photos is now stuck in the import process.

 

The import tab (device selected) shows the following:

  • Already imported (2,509 items)
  • New items (442 items)
  • No thumbnail images are visible (just the default grey squares indicating items)
  • At the top of this screen is an import progress bar that has not shown any progress. This progress indicator says "Importing 442 items" but the bar itself remains grey; I'm assuming there would be either a black or colored indicator showing some progress when the import process is working correctly.

 

After about an hour with no indication of progress, I selected the "Stop Import" option, with no noticeable results. I tried clicking the Stop Import button several more times, still with no results. Let things be for about five minutes, with no change in status. The import still seems stuck; clicking the stop button does nothing.

 

Next, I quit the Photos application. An error sheet appears: "Do you want to continue importing? Photos is currently importing files. If you quit the import task will be canceled." I select "Quit".

 

Now Photos gets stuck closing the library. All app windows close except for a tiny square that says: "Closing the library..." The library does not close and I run out of patience waiting for it to do so and force quit the application.

 

I am using a 27-inch late-2009 iMac

8GB memory

2.66 GHz Intel Core i5

177GB storage space available

Photos 1.0

Photo library is approx. 107GB

Screen Shot 2015-04-13 at 12.08.16 PM.png

iMac, OS X Yosemite (10.10.3)

Posted on Apr 13, 2015 12:29 PM

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Q: Photos for Mac stuck importing photos from iPhone

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  • Helpful answers

  • by Kobukak,Apple recommended

    Kobukak Kobukak Apr 13, 2015 1:06 PM in response to Kobukak
    Level 1 (9 points)
    Photos for Mac
    Apr 13, 2015 1:06 PM in response to Kobukak

    Update: Force Quitting and restarting the app apparently solved whatever was preventing importation of photos from the iPhone.

  • by Neubersch,

    Neubersch Neubersch Aug 22, 2015 2:49 AM in response to Kobukak
    Level 1 (0 points)
    Aug 22, 2015 2:49 AM in response to Kobukak

    Thanks mate. That totally sorted the problem. I was anxious about force quitting Photos whilst it was closing the database as I didn't want to corrupt the library but it worked beautifully and I have now imported all of my items.

     

    Thank you again.

  • by anshuman09,

    anshuman09 anshuman09 Aug 6, 2016 12:09 PM in response to Kobukak
    Level 1 (4 points)
    Aug 6, 2016 12:09 PM in response to Kobukak

    Worked like a charm!

  • by LarryHN,

    LarryHN LarryHN Aug 6, 2016 1:19 PM in response to Neubersch
    Level 10 (84,646 points)
    Photos for Mac
    Aug 6, 2016 1:19 PM in response to Neubersch

    And that is a very valid fear - force quitting Photos can damage the database - at least give it time and verify that it is not doing disk accesses beforre force quitting - tha twill minimize your danger

     

    LN

  • by Jaidit62,

    Jaidit62 Jaidit62 Sep 12, 2016 6:31 PM in response to Kobukak
    Level 1 (4 points)
    Photos for Mac
    Sep 12, 2016 6:31 PM in response to Kobukak

    This describes my situation, except I've tried force-quitting Photos. I've even gone so far as to quit Photos, restart my computer, restart my iPhone, and I still get the gray boxes.

     

    It's really the sort of thing where you want to have the answer "do this, and it will trouble you no more," but it's been a frequent problem. Some times it works, some times it doesn't.