AshyBlue

Q: Apple TV isn't responding

Hi,

Ive tried to connect my apple TV-for a reason it is frozen and showing the Airplay page and not accepting to go to menu to step a new wifi network or any other order!! the only change I had recently changing the apple TV remote and got a new one from apple store-Tried to rest using USB but iTunes didnt see apple TV at all!

 

Any advise? any plug in I should have to connect apple TV to iTunes? pls help

MacBook Air, OS X Mavericks (10.9.3)

Posted on Sep 13, 2016 3:52 AM

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Q: Apple TV isn't responding

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  • by Winston Churchill,Apple recommended

    Winston Churchill Winston Churchill Sep 13, 2016 4:03 AM in response to AshyBlue
    Level 10 (103,845 points)
    Apple TV
    Sep 13, 2016 4:03 AM in response to AshyBlue

    If your Apple TV fails to restore through iTunes……..


    • Check that you have correctly followed the instructions for your model of Apple TV.
    • If not already, try using a powered USB port.
    • Repeat the process but this time try connecting the cable while iTunes is closed.
    • Repeat the process with another cable.
    • Try restoring the Apple TV on another computer in another location.