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Helpful answers
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Sep 11, 2016 7:49 AM in response to miyu_jackby Briansyddall,Hi
Go to settings PASSCODE enter your finger prints again .
Cheers
Brian
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Sep 13, 2016 5:16 AM in response to Briansyddallby Nbailey0126,I am having the same issue and my phone will not allow me to re-enter my fingerprints. The same "failed" screen pops up and I'm unable to even attempt saving my fingerprints which I'm unsure as to why my originally saved fingerprints are not there anymore.