ChrlyDW
Level 1 (4 points)
iPhone

Q: Ios keep asking my Outlook Password

Hello,

 

I have a huge problem with my iPhone 6s. I just configured my Outlook Account, and it keeps asking for my password continuously. I never stops. I enter my password, then press "Ok", then the window closes, and 2 second after, it opens again. I enter my password again, and it opens again, and again, and again. This is boring, upsetting. Can someone tell me how to fix it please ? Because now, I don't have my contacts, I cant' use mail, I can't do anything.

 

Thanks in advance.

iPhone 6s, iOS 9.3.2

Posted on Sep 13, 2016 7:36 AM

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ChrlyDW

Q: Ios keep asking my Outlook Password

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  • by Allen A,

    Allen A Allen A Sep 13, 2016 7:58 PM in response to ChrlyDW
    Community Specialists
    Sep 13, 2016 7:58 PM in response to ChrlyDW

    Hi ChrlyDW!

     

    I understand your Outlook account is prompting you for your password on the iPhone.  I know the importance of having your accounts setup correctly on your iPhone, and I'm happy to help.  

     

    First, you should visit the Outlook website and confirm that your login credentials are accepted there.  That will eliminate the possibility that there's an issue with your password.  Once you've done that, I'd suggest removing and re-adding the account to your iPhone.  You'll see instructions in the following article, in the section labeled "Remove your email account and set it up again":

     

    Get help with Mail on your iPhone, iPad, and iPod touch

     

    Thanks for using Apple Support Communities.


    Cheers!