A_star22

Q: iPhone 5s constantly overheating

I have a 5s and it constantly gets very hot, all the time. It gets to the point where i can't even hold it without feeling like my hand is burning, and this happens with early every app I have on the phone. I have checked to make sure that there are no location services running in the background just in case it was that causing the phone to overwork itself, but that was not the case. I just restored the phone to factory settings earlier today and it still has the same exact issue. Is there anything else I can do? I can't go to an apple store since I am currently away at college and I wouldn't be able to send it in for repair since I need some apps for class. I also would like to mention that I have this on my screen(Small discolored triangle on bottom right of screen) which has now grown to almost an inch long. I doubt this has anything to do with the overheating but I'd like to make a note of it.

 

Thank you!!

iPhone 5s, iOS 9.3.3

Posted on Sep 12, 2016 7:02 PM

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Q: iPhone 5s constantly overheating

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  • by Ingo2711,

    Ingo2711 Ingo2711 Sep 13, 2016 12:47 AM in response to A_star22
    Level 7 (25,841 points)
    iPhone
    Sep 13, 2016 12:47 AM in response to A_star22

    Have any parts of the phone been replaced recently?

    Did you use the backup after setting it back to factory settings? If yes, try again, this time without the backup data, to make sure that it does not contain corrupt data, causing this issue.

    You can also visit an Apple Authorized Service Provider next to your place to get the phone checked.

    Find an Apple Authorized Service Provider

  • by A_star22,

    A_star22 A_star22 Sep 13, 2016 6:22 AM in response to Ingo2711
    Level 1 (5 points)
    iPhone
    Sep 13, 2016 6:22 AM in response to Ingo2711

    I haven't had anything replaced on the phone. Last time when I got the triangle on the phone checked they opened it up but I don't think that would be the cause. I'll try the backup again without the data later today though

  • by Ingo2711,

    Ingo2711 Ingo2711 Sep 13, 2016 9:09 AM in response to A_star22
    Level 7 (25,841 points)
    iPhone
    Sep 13, 2016 9:09 AM in response to A_star22

    If Apple opened the phone to check it and the heating problem occurred after that, bring it back to them, repairs done by Apple are also covered by a short warranty period.

  • by A_star22,

    A_star22 A_star22 Sep 13, 2016 9:33 AM in response to Ingo2711
    Level 1 (5 points)
    iPhone
    Sep 13, 2016 9:33 AM in response to Ingo2711

    okay! Do you know how long that warranty is by any chance? I can't find it on the site. Also would I have to bring it back to the same store or just any apple store?

  • by Ingo2711,

    Ingo2711 Ingo2711 Sep 13, 2016 9:43 AM in response to A_star22
    Level 7 (25,841 points)
    iPhone
    Sep 13, 2016 9:43 AM in response to A_star22

    As far as I know, repairs done by Apple are covered by a warranty of 90 days, you can also choose to go to an Apple Authorized Service Provider or another Apple Store, your service history should be in the system.

     

    3.         Warranty and Limitation of Liability

     

    3.1       Service Warranty. For all service orders, Apple warrants that (1) services performed will conform to their description for ninety (90) days from the date of service, (2) except for batteries described in the subsection below, all parts or products used in service will be free from defects in materials and workmanship for ninety (90) days from the date of service, and (3) batteries installed as part of Apple’s battery replacement service for Apple portable Mac computers will be free from defects in materials and workmanship for one year from the date of service. This warranty is an express limited warranty. If non-conforming service is provided or a defect arises in a replacement part or product during the applicable warranty period, Apple will at its option, either (a) re-perform services to conform to their description (b) repair or replace the part or product, using parts or products that are new or equivalent to new in performance and reliability, or (c) refund the sums paid to Apple for service.

    copied from: Repair Terms and Conditions - English

     

    Start a service request

    Find an Apple Authorized Service Provider

    Make an Apple Store appointment

  • by A_star22,

    A_star22 A_star22 Sep 13, 2016 9:46 AM in response to Ingo2711
    Level 1 (5 points)
    iPhone
    Sep 13, 2016 9:46 AM in response to Ingo2711

    Okay thank you so much!

  • by Ingo2711,

    Ingo2711 Ingo2711 Sep 13, 2016 12:44 PM in response to A_star22
    Level 7 (25,841 points)
    iPhone
    Sep 13, 2016 12:44 PM in response to A_star22

    You're welcome