HT204315: Report a lost or stolen Apple product

Learn about Report a lost or stolen Apple product
geo1733

Q: itunes codes fraud

I purchased an Itunes code on Ebay from Paypal digital gifts. When I attempted to use the code 2 weeks later, it had been redeemed. I contacted both Paypal digital gift cards (the seller) and Apple.

Both refused to do anything to help or reimburse me. despite my providing a receipt and detailed information about the purchase. Apple was able to tell me the code had been redeemed (stolen) but refused to provide me with information as it would " violate the privacy" of the thief in question. Apple further suggested I contact the police and file a report? Seriously?  Where am I even supposed to begin with that task?

Apple further claims they blocked the account of the person who redeemed the code (which I seriously doubt and can of course not prove) If that's true, that means Apple keep the money from the sale and did not provide a product to me or the thief.

So they kept the $100, and told me to get lost. NICE CUSTOMER CARE!!!!!!

Posted on Sep 6, 2016 9:34 AM

Close

Q: itunes codes fraud

  • All replies
  • Helpful answers

first Previous Page 3 of 3
  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Sep 13, 2016 11:48 AM in response to geo1733
    Level 9 (58,860 points)
    iPhone
    Sep 13, 2016 11:48 AM in response to geo1733

    Still has nothing to do with Apple.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Sep 13, 2016 1:11 PM in response to reedfromcolumbia
    Level 8 (37,982 points)
    Mac OS X
    Sep 13, 2016 1:11 PM in response to reedfromcolumbia

    reedfromcolumbia wrote:

     

    geo1733, the others posters don't understand that Apple sold the gift cards on eBay using Paypal to collect the money. 

    Apple NEVER SELLS GIFT CARDS ON EBAY. Apple only sells gift cards from their web site and their stores. If you buy an Apple gift card on eBay Apple is NOT the seller. The seller is not eBay either; it is someone who bought the gift card from Apple and is reselling it, most likely fraudulently.

first Previous Page 3 of 3