sakanugaa

Q: Unable to connect to iCloud music library

After updating to iTunes 12.5.1 this error message popped up immediately. It keeps popping up and bugging me. Has anyone found a fix yet? I have tried signing out and back in, no help. Thanks for any help!

Posted on Sep 13, 2016 11:20 AM

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Q: Unable to connect to iCloud music library

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  • by FrateTAC,

    FrateTAC FrateTAC Sep 13, 2016 1:34 PM in response to sakanugaa
    Level 1 (18 points)
    Apple Music
    Sep 13, 2016 1:34 PM in response to sakanugaa

    Same error here, but for me even by my iPhone now is impossible to connect with my iCloud music Library.

    I'm downloading now the iTunes update (12.5.1).

    I hope this can resolve this issue...

  • by emechip2014,

    emechip2014 emechip2014 Sep 13, 2016 1:34 PM in response to iPhone236545
    Level 1 (4 points)
    Mac OS X
    Sep 13, 2016 1:34 PM in response to iPhone236545

    as of now, no popup with File > Library > Update iCloud Music Library -- turning black-lined circle appears for a while and then disappears -- earlier it turned into a yellow warning symbol but that's not happening now

  • by BroccoliofDoom,

    BroccoliofDoom BroccoliofDoom Sep 13, 2016 1:35 PM in response to sakanugaa
    Level 1 (4 points)
    iTunes
    Sep 13, 2016 1:35 PM in response to sakanugaa

    I'm having this problem too, even on my old macbook running 10.10.5.

     

    This error showed up with the older version of iTunes, got prompted to upgrade iTunes, then had the same error pop up after that update. Seems like the problem is on the server side, not the client side? It's driving me crazy not having a local copy of my library anymore seems like a mistake.

  • by iPhone236545,

    iPhone236545 iPhone236545 Sep 13, 2016 1:37 PM in response to SDZiech
    Level 1 (23 points)
    Apple Pay
    Sep 13, 2016 1:37 PM in response to SDZiech

    Why are you posting unhelpful posts. Servers go down. The complexity of the iCloud servers is insane. Google has outages, Apple, has outages. It just happens. Mine is working just fine now. It will just take a little bit to get them back up.

  • by BroccoliofDoom,

    BroccoliofDoom BroccoliofDoom Sep 13, 2016 1:39 PM in response to iPhone236545
    Level 1 (4 points)
    iTunes
    Sep 13, 2016 1:39 PM in response to iPhone236545

    Not sure why you would think it's not helpful, perhaps you've noticed people talking about which software versions this is happening on, and if it's happening on their phones or just in iTunes. This is how one narrows down if the issue is server based with apple or something happening on your own computer.

  • by iPhone236545,

    iPhone236545 iPhone236545 Sep 13, 2016 1:44 PM in response to BroccoliofDoom
    Level 1 (23 points)
    Apple Pay
    Sep 13, 2016 1:44 PM in response to BroccoliofDoom

    My response was to SDZiech not you. Sorry they always post replies at the bottom which is confusing. Your message was very helpful and useful.

  • by BroccoliofDoom,

    BroccoliofDoom BroccoliofDoom Sep 13, 2016 1:45 PM in response to iPhone236545
    Level 1 (4 points)
    iTunes
    Sep 13, 2016 1:45 PM in response to iPhone236545

    Touché. Hopefully it's just servers being flooded with login requests after the updates today.

  • by Marco Klobas,

    Marco Klobas Marco Klobas Sep 13, 2016 1:59 PM in response to sakanugaa
    Level 1 (4 points)
    Sep 13, 2016 1:59 PM in response to sakanugaa

    Same here. Apple’s servers are probably overloaded due to the various updates rolled out today (iOS/watchOS/tvOS). Let we see tomorrow when the dust will settle down.

  • by mikegoldnj,

    mikegoldnj mikegoldnj Sep 13, 2016 2:05 PM in response to sakanugaa
    Level 1 (83 points)
    iPhone
    Sep 13, 2016 2:05 PM in response to sakanugaa

    This problem popped up on my MacBook Air, running MacOS Sierra 10.12, before the iTunes update. Tried logging out and in, quitting and restarting iTunes, rebooting system, no change. Updated to new iTunes, now getting error even trying to sign in to my account.

     

    iTunes is only showing songs physically on the MacBook.  Not showing the thousands of songs that are located on the server drive which is designated as the iTunes media folder location in iTunes preferences. No access to iCloud via iPhone either, which has been running iOS 10 through entire beta test period.

  • by maumentum,

    maumentum maumentum Sep 13, 2016 3:07 PM in response to sakanugaa
    Level 1 (8 points)
    Desktops
    Sep 13, 2016 3:07 PM in response to sakanugaa

    Also there is NO Airplay ability when listening to Apple Music stations on MAC after this update

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