iPhone
Q: iphone 6s not responding
My iphone 6s has a black screen all the time. I tried force restart but nothing happened, I also tried connecting it to itunes on my computer but it didnt recognise it. I put it to charge for hours but the screen is still all black so I don't know if it's even charging. What should I do for it to work again? Plus help
iPhone 6s, iOS 10, 16g
Posted on Sep 13, 2016 1:50 PM
by Carolyn Samit,Apple recommended
Apple Music
Make sure your computer is running the latest version of iTunes.
Mac
- Open iTunes.
- From the menu bar at the top of your computer screen, choose iTunes > Check for Updates.
- Follow the prompts to install the latest version.
Windows
- Open iTunes.
- From the menu bar at the top of the iTunes window, choose Help > Check for Updates. Learn what to do if you can’t see the menu bar.
- Follow the prompts to install the latest version.
Or download from here > Get the latest version of iTunes - Apple Support
Posted on Sep 13, 2016 1:52 PM