mgdell
Level 1 (60 points)
iPad

Q: iPad no longer charges from Computer after update to iOS 10

Since I've updated to IOS 10 on my iPad Air 2, it will not charge using my computer (An iMac) or when connected to my car.  It worked before I updated.  Any idea how to get this to work again?

 

-Mike

Posted on Sep 13, 2016 8:58 AM

by ChitlinsCC,Solvedanswer
ChitlinsCC ChitlinsCC
Level 5 (7,763 points)
Notebooks
A:

What *I* would do if I were you... Contact Apple Support

Expect long waits for any human contact for some days to come (if past history of major releases are any indicator)

Keep us informed

- Enquiring Minds Want To Know

beatnik_blues.jpg

Posted on Sep 14, 2016 9:45 AM

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mgdell

Q: iPad no longer charges from Computer after update to iOS 10

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  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 13, 2016 11:36 AM in response to mgdell
    Level 4 (3,619 points)
    Apple TV
    Sep 13, 2016 11:36 AM in response to mgdell

    Try rebooting the iPad.

  • by bobseufert,

    bobseufert bobseufert Sep 13, 2016 12:37 PM in response to mgdell
    Level 6 (13,802 points)
    iPad
    Sep 13, 2016 12:37 PM in response to mgdell

    This problem goes back to IOS 7. Since then you need a high power USB port to charge the iPad when connected to a computer. If Diana McCall's reset doesn't help try another port or use the charger.

  • by ChitlinsCC,Helpful

    ChitlinsCC ChitlinsCC Sep 13, 2016 2:55 PM in response to bobseufert
    Level 5 (7,763 points)
    Notebooks
    Sep 13, 2016 2:55 PM in response to bobseufert

    With ALL respect...

    IF the OP merely upgraded to iOS 10 (from let's assume iOS 9.x), wouldn't they have had the problem BEFORE the upgrade?

    Another way to put it = "Does iOS 10 have something in it that 'detects' an 'inadequate' power cord to make the user BUY one that is adequate?

  • by mgdell,

    mgdell mgdell Sep 13, 2016 2:56 PM in response to ChitlinsCC
    Level 1 (60 points)
    iPad
    Sep 13, 2016 2:56 PM in response to ChitlinsCC

    Yes, it worked on IOS 9x but not on IOS 10.  The problem is the car.  It used to charge in the car while I had it hooked to the car's USB port and now it does not. It also does not charge when hooked to my iMac's USB ports (all of them) so I'm guessing that isn't what is intended.

  • by mgdell,

    mgdell mgdell Sep 13, 2016 2:58 PM in response to Diana.McCall
    Level 1 (60 points)
    iPad
    Sep 13, 2016 2:58 PM in response to Diana.McCall

    Rebooting does not help. 

  • by ChitlinsCC,Solvedanswer

    ChitlinsCC ChitlinsCC Sep 14, 2016 9:45 AM in response to mgdell
    Level 5 (7,763 points)
    Notebooks
    Sep 14, 2016 9:45 AM in response to mgdell

    What *I* would do if I were you... Contact Apple Support

    Expect long waits for any human contact for some days to come (if past history of major releases are any indicator)

    Keep us informed

    - Enquiring Minds Want To Know

    beatnik_blues.jpg

  • by mgdell,

    mgdell mgdell Sep 14, 2016 9:46 AM in response to ChitlinsCC
    Level 1 (60 points)
    iPad
    Sep 14, 2016 9:46 AM in response to ChitlinsCC

    Funny thing.  I got on chat with Apple support.    They had me reboot and told me all the ways the cables could be bad.

    Then I gave them my serial number and a the chat got cut off.   I gave up.  About 10 minutes later, it started working on my computer (I did nothing).   I just tried it in the car and it's working there as well.. Hmmmmm..  Weird, but I'm happy it's working now. 

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 14, 2016 10:05 AM in response to mgdell
    Level 5 (7,763 points)
    Notebooks
    Sep 14, 2016 10:05 AM in response to mgdell

    [chuckle]

    >>> REBOOT <<< we sometimes assume that that basic troubleshooting step has been taken = my bad!

    thumb.jpg

  • by mgdell,

    mgdell mgdell Sep 14, 2016 10:26 AM in response to ChitlinsCC
    Level 1 (60 points)
    iPad
    Sep 14, 2016 10:26 AM in response to ChitlinsCC

    My point was it did not immediately start working after the reboot.

     

    It started working out of the blue about 10 min. after I gave them my serial number.. I wonder if they went in a tweaked something?    

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 14, 2016 10:38 AM in response to mgdell
    Level 5 (7,763 points)
    Notebooks
    Sep 14, 2016 10:38 AM in response to mgdell

    Green Gremlins is what we called this kinda stuff long ago in the MacPlus daze

    It is NOT POSSIBLE that they did anything remotely...

    The ONLY event between no joy and joy is the reboot - thus, cause and effect.

    However, your issue also involves "cabling" does it not? You have to connect, disconnect, connect, etc. a bunch of times too. Possible that the port had some junk in it and the issue merely appeared coincidentally with the iOS 10 upgrade (I am NOT a big believer in coincidence) - the repeated plug/un-plug may have dislodged the gunk (I give that about a 5% chance of being true)

     

    I suggest finding some solid hardwood furniture and knock on it repeatedly to ensure continued good fortune

  • by bobseufert,

    bobseufert bobseufert Sep 14, 2016 12:45 PM in response to mgdell
    Level 6 (13,802 points)
    iPad
    Sep 14, 2016 12:45 PM in response to mgdell

    I don't know how true this is but I've heard it said a new update takes a day or two to settle in and everything is working properly. If it's remotely true your Air 2 just needed to settle a bit.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 14, 2016 12:52 PM in response to bobseufert
    Level 5 (7,763 points)
    Notebooks
    Sep 14, 2016 12:52 PM in response to bobseufert

    [stalker?]

    It hadn't occurred to me that the inevitable "housekeeping" that comes after a major UPanything (date or grade, you pick) could cause a device to fail to charge in the normal fashion(s)

    At bottom, we will never know as the gremlins have fled, it seems.

  • by bobseufert,

    bobseufert bobseufert Sep 14, 2016 12:57 PM in response to ChitlinsCC
    Level 6 (13,802 points)
    iPad
    Sep 14, 2016 12:57 PM in response to ChitlinsCC

    It was an on-line site. I guess if you don't know "it's settling" beats "I dunno."

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 14, 2016 1:13 PM in response to bobseufert
    Level 5 (7,763 points)
    Notebooks
    Sep 14, 2016 1:13 PM in response to bobseufert

    I have seen at least one credible on-line article concerning a period of housekeeping being at the root of battery drain and device heat - back when iOS 9 came out - or what we would consider a Major upDATE of iOS 9 (9.3?) - I forget which, but remember the subject matter

    Which makes sense (except that 'refusing to charge the device' doesn't sound like a planned chore)

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