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Q: New battery won't charge

My daughter spilled water on my MacBook Pro.  I dried it out, cleaned up the inside with a tooth brush and fired it up.  All appeared fine, but the battery wouldn't charge. The ststus said the battery was bad, so I ordered a new one.  The new battery is doing the same thing the bad batter was doing...which is, magsafe has steady green light, battery indicator flashes like it is charging three times and then goes out, is says it is it either running on battery or running on power adapter if It is plugged in, but says not charging. What is wrong that it can run off either power source but the power adapter won't charge the battery?

 

thanks for any help

 

joe

MacBook Pro, Mac OS X (10.6.8)

Posted on Sep 13, 2016 3:20 PM

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Q: New battery won't charge

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 13, 2016 3:22 PM in response to Sippinjoes
    Level 10 (122,086 points)
    Apple Music
    Sep 13, 2016 3:22 PM in response to Sippinjoes
  • by KiltedTim,

    KiltedTim KiltedTim Sep 13, 2016 3:25 PM in response to Sippinjoes
    Level 9 (55,559 points)
    Mac OS X
    Sep 13, 2016 3:25 PM in response to Sippinjoes

    It's entirely possible that the motherboard was damaged.

  • by Sippinjoes,

    Sippinjoes Sippinjoes Sep 13, 2016 5:12 PM in response to Carolyn Samit
    Level 1 (4 points)
    Notebooks
    Sep 13, 2016 5:12 PM in response to Carolyn Samit

    I forgot to mention I did a couple times with no luck.

  • by Sippinjoes,

    Sippinjoes Sippinjoes Sep 13, 2016 5:17 PM in response to KiltedTim
    Level 1 (4 points)
    Notebooks
    Sep 13, 2016 5:17 PM in response to KiltedTim

    Would there be any system diagnostics or indicators in the About My Mac that would indicate a motherboard issue. I am surprised that everything else seems fine.  Could it be the small port/chip for the magsafe?  I can order it for relatively cheap, but I am hesitant to blame it since i us the computer in and the battery indicator acknowledges when it the charger is connected.

  • by Allan Jones,

    Allan Jones Allan Jones Sep 13, 2016 6:14 PM in response to Sippinjoes
    Level 8 (35,151 points)
    iPad
    Sep 13, 2016 6:14 PM in response to Sippinjoes

    Because MacBook Pros have been made for over a decade and can have different issues and troubleshooting steps, it would help the community if you specify the exact version you have. Please do this:

     

    1) Hold down the OPTION key while clicking your Apple menu (left end of menubar. The first item--normally "About this Mac"--should change to "System Profiler" in Mac OS 10.6.8, which I assume you are running. Launch it.

     

    2) Profiler's first screen with be "Hardware Overview." Looks like this:

     

    SysProf_main_forASC.png

    Note in the image I have placed a red arrow next to a code in the line "Model Identifier." What does your computer show for that code?

     

    3) If you have an early MacBook Pro, please also post the screen size measured diagonally.

    Would there be any system diagnostics or indicators in the About My Mac that would indicate a motherboard issue.

     

    Well, how to do that depends on the model. Old MacBook Pros require using the system install/restore DVDs that shipped with the computer; newer ones do not. That's a good reason for you to post your variant.

  • by Sippinjoes,

    Sippinjoes Sippinjoes Sep 14, 2016 4:48 AM in response to Allan Jones
    Level 1 (4 points)
    Notebooks
    Sep 14, 2016 4:48 AM in response to Allan Jones

    MacBook Pro5,5 (13 inch, Mid 2009).  I am running 10.11.6 now.

  • by Allan Jones,

    Allan Jones Allan Jones Sep 14, 2016 8:18 AM in response to Sippinjoes
    Level 8 (35,151 points)
    iPad
    Sep 14, 2016 8:18 AM in response to Sippinjoes

    Thank you. As your equipment profile says you are running 10.6.8 I thought you have a much older MBP. Might want to update your profile and includ ehte "Mid-2009 15-inch" with the updates.

     

    Still yours is old enough that you need to use the original system DVDs to run Apple Hardware Tests. Info here:

     

    OS X El Capitan: Use Apple Diagnostics or Apple Hardware Test

     

    Also your model has a battery that Apple does not consider user-serviceable. They want to replace them in-store. Therefore they do not sell replacement batteries. There are trusted vendors out there that sell after-market batteries that are clearly branded as such, like OWC, but Apple's refusal to sell a part without installing it has created a large counterfeit market. We've seen those batteries show up here, some with cycle counts too high for a "new" battery, and others that either don't work or damage the computer. A sure sign of a counterfeit is the battery's serial number, also available from System Information (in OS 10.11). Select "Power" from the left-hand Contents pane. Bogus batteries often have the same serial number: 0123456789ABC.

     

    If you ended up with a counterfeit battery your best action is to see if Apple will install a proper one. Only then will you know whether another component failed due to the wetting.

  • by Sippinjoes,

    Sippinjoes Sippinjoes Sep 14, 2016 3:58 PM in response to Allan Jones
    Level 1 (4 points)
    Notebooks
    Sep 14, 2016 3:58 PM in response to Allan Jones

    I did end up updating my equipement list as you suggested. I purchased my battery from Amazon with a high number of positive reviews.  The battery has it's own serial number and is made by Ansanor. I'm pretty confident it is a quality battery. I avoided the lower cost bad review batteries.

     

    i don't think I have original disks anymore.

  • by Allan Jones,

    Allan Jones Allan Jones Sep 14, 2016 8:00 PM in response to Sippinjoes
    Level 8 (35,151 points)
    iPad
    Sep 14, 2016 8:00 PM in response to Sippinjoes

    i don't think I have original disks anymore.

     

    All is not lost. If you have to run AHT to resolve this and are in N. America, you can phone the central Apple Store (not a local retail store) with your computer's serial number at hand. Ask for an "operating system specialist." With the serial number they can find and ship you a replacement install/restore disk or disk set at a modest cost of about US$16 per disk. I believe your MBP is new enough that they should be able to help you.

     

    If you are not in N. America I'm not sure of the procedure. The best way could be to take the computer to an Apple Retail Store and ask if they can run the test. Call before driving a long way--your model officially went out of production in April 2010 and, according to this Apple article:

     

    Vintage and obsolete products - Apple Support

     

    they do not support models that have been out of production for more than 5 five years. Some store will "cheat" the date a little and others not. That's why phoning ahead is important.

  • by Sippinjoes,

    Sippinjoes Sippinjoes Sep 15, 2016 6:08 AM in response to Allan Jones
    Level 1 (4 points)
    Notebooks
    Sep 15, 2016 6:08 AM in response to Allan Jones

    I am in the US of A.  I just thought of where my disk might be and will check when I get home from work tonight. Thanks for walking me through all this.  I can troubleshoot a lot of things, but am clueless about the battery/power issues on Apple products.

  • by Sippinjoes,

    Sippinjoes Sippinjoes Sep 15, 2016 1:55 PM in response to Allan Jones
    Level 1 (4 points)
    Notebooks
    Sep 15, 2016 1:55 PM in response to Allan Jones

    all I was able to find was Snow Leopard install disk. I cant seem to get AHT to run.  I booted to the install disk and it has nothing helpful on it.

  • by Sippinjoes,

    Sippinjoes Sippinjoes Sep 17, 2016 6:47 PM in response to Sippinjoes
    Level 1 (4 points)
    Notebooks
    Sep 17, 2016 6:47 PM in response to Sippinjoes

    I've ordered a new MagSafe board.  If that doesn't fix my issue I can only conclude my logic board is bad and I don't think I'll spend $400 on a new one.  I'll have to just look into a new laptop.

     

    Joe

  • by Sippinjoes,

    Sippinjoes Sippinjoes Sep 19, 2016 4:09 PM in response to Allan Jones
    Level 1 (4 points)
    Notebooks
    Sep 19, 2016 4:09 PM in response to Allan Jones

    I have installed a new battery and new MagSafe board, but when I plug in the charger, it still lights up green and won't charge the battery.

  • by Sippinjoes,

    Sippinjoes Sippinjoes Sep 19, 2016 6:00 PM in response to Sippinjoes
    Level 1 (4 points)
    Notebooks
    Sep 19, 2016 6:00 PM in response to Sippinjoes

    The MacBook will not turn on using the power cord.

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