Q: MacBook Pro retina late 2013 9 o l . keys not working

Yesterday the 9 o l . keys of my late 2013 MacBook Pro Retina stopped working suddenly. I didn't do anything with the MacBook, didn't even pick it up. They started working shortly after.

Today I can't do anything to get them to work again. Opened the keyboard on my dashboard and it looked like the keys weren't transmitting, so probably a hardware problem.

Does anybody know a way to try and fix this? Or is my only option to go to an Apple Store?

MacBook Pro (Retina, 13-inch, Late 2013), OS X El Capitan (10.11.6)

Posted on Sep 13, 2016 6:56 AM

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by sarah_s1,

sarah_s1 Sep 13, 2016 7:08 PM in response to Frea92
Community Specialists

Sep 13, 2016 7:08 PM in response to Frea92

Hi Frea92!

I understand you're having issues with your MacBook Pro's keyboard not responding. I rely on my MacBook Pro every day, so I can appreciate the importance of getting this resolved. Please try the steps in the following support articles:

Reset the System Management Controller (SMC) on your Mac

How to Reset NVRAM on your Mac

Thanks for using Apple Support Communities.

Cheers!
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by Grant Bennet-Alder,

Grant Bennet-Alder Sep 13, 2016 7:33 PM in response to Frea92
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Desktops

Sep 13, 2016 7:33 PM in response to Frea92

Those keys are all in the same "column" on the rows and columns grid that makes up the array of keys.

That tends to indicate a Hardware issue rather than software or connection issues.
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by sarah_s1,

by Grant Bennet-Alder,

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