MuNiba Iqbal

Q: sync session failed to finish

everytime i try to sync my Iphone with itunes, i get this msg "MuNiba's Iphone could not be sync,sync session failed to finish"
what to do??? i try resetting my phone but didnt work..

iPhone 4, iOS 7.1.1

Posted on Jun 9, 2014 4:05 AM

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Q: sync session failed to finish

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  • by sterling r,

    sterling r sterling r Jun 11, 2014 11:17 AM in response to MuNiba Iqbal
    Community Specialists
    Jun 11, 2014 11:17 AM in response to MuNiba Iqbal

    Hey there MuNiba Iqbal,

     

    It sounds like you are trying to sync your phone to your computer, but keep getting this message that the sync session failed to finish. I know how frustrating it can be when you cannot update the content on your phone. Use the troubleshooting in the following article to help resolve the issue, named:

     

    iOS: Troubleshooting USB-related alerts when syncing

    http://support.apple.com/kb/TS5254

     

    Try the following steps to check the connection between your device or computer. You might need to do only one of these steps to resolve the issue, so test your connection after each step.

    1. See if the cable connection at the device or computer has come loose or unplugged.
      Unplug the cable you're using to connect your iOS device from the USB port on your computer, and then reconnect it. Then unplug it from your iOS device, and reconnect it.
    2. Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
    3. If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead.
    4. Close any virtualization apps (such as Parallels or VMWare).
      These apps may interfere with your computer's ability to communicate over USB if they aren't properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.
    5. Restart your computer.
    6. Restart your iPad, iPhone, or iPod touch.
    7. If you're using an accessory or third-party cable to connect your device, try using an Apple cable with the device instead.
    8. Update to the latest version of iTunes if you have not already.
    9. Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device.

    If one of these steps resolves the issue, but it comes back later, make sure you haven't changed how the device is connected. For example, check to see if you plugged the device into a specific accessory, or used a specific cable that reintroduced the issue.

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling

  • by Faucar,

    Faucar Faucar Aug 3, 2014 9:18 PM in response to sterling r
    Level 1 (0 points)
    Aug 3, 2014 9:18 PM in response to sterling r

    sterling r  , It does not work , I have the same problem 

  • by Katelyns11,

    Katelyns11 Katelyns11 Nov 4, 2014 12:21 AM in response to MuNiba Iqbal
    Level 1 (0 points)
    Nov 4, 2014 12:21 AM in response to MuNiba Iqbal

    I have had this problem all year!!!!

     

    Spent hours trying different things, hours on the phone to apple... and I think I just fixed it!!!!!!!!!

     

    When your phone is plugged into your computer, if you look at "Music" under the "on my device" section (on iTunes) you may notice many songs with a circle or an exclamation mark next to them. I used to see this when my iTunes could not locate the files.. however in my actual iTunes library they still worked...

     

    Anyway I decided to delete everything in my iTunes library! I then went File>Add to Library>iTunes (folder) to reload all songs again. Any songs without artist names I tried to fill in or correct, and I deleted any duplicates I could see.. then i did a sync of all the songs... and it worked!!!!!!!!

     

    I think maybe a previous update of iTunes resulted in a loss of songs/inability to locate or something stupid..

     

    Give it a try

     

     

    PS: ensure your iTunes and iPhone software are both up to date!

  • by Bruno87,

    Bruno87 Bruno87 Feb 22, 2015 8:50 PM in response to Katelyns11
    Level 1 (0 points)
    Feb 22, 2015 8:50 PM in response to Katelyns11

    I had the exact same problem.

    I agree that something went wrong with an iTunes update and caused the problem.

    Deleting most of my iTunes library and then reloading them into iTunes fixed the problem.

    I also deleted all my podcasts and reloaded them.

    My iPhone is now syncing.

    Thanks for the fix. I have been fighting this for a month. Really appreciate it!

     

    Now if Apple will just get on the ball and prevent this from happening again, I'll thank them as well.

  • by Rafaelbarrosb,

    Rafaelbarrosb Rafaelbarrosb Jul 2, 2015 7:25 AM in response to MuNiba Iqbal
    Level 1 (0 points)
    Jul 2, 2015 7:25 AM in response to MuNiba Iqbal

    It's hard to believe. I spent many times find the easily solution for this. After try a lot of thing one step make it works.

     

    When you plug your iPhone, on the Summary tab then "Options" boxes. I've just deselected the "Automatically sync when this iPhone is connected" and "Manually manage music and videos".

     

    There's no box selected on that "Options" menu. So now it works fine.

  • by ncolaianni,

    ncolaianni ncolaianni Aug 14, 2015 7:53 AM in response to Rafaelbarrosb
    Level 1 (0 points)
    Aug 14, 2015 7:53 AM in response to Rafaelbarrosb

    Thank you very very much. Your suggestion worked fantastic.

  • by Globalhopkins,

    Globalhopkins Globalhopkins Mar 29, 2016 7:39 PM in response to MuNiba Iqbal
    Level 1 (4 points)
    Mar 29, 2016 7:39 PM in response to MuNiba Iqbal

    Try also to close all the apps on your phone.  I tried everything above and I kept getting the same error.  I then realized I had about 25 apps open.  Once I closed the apps and then hard reset my iphone - it FINALLY finished the sync.

  • by Try2StopME,

    Try2StopME Try2StopME Jun 22, 2016 11:14 PM in response to MuNiba Iqbal
    Level 1 (4 points)
    Jun 22, 2016 11:14 PM in response to MuNiba Iqbal

    Whenever you get the "Sync failed to Finish" error.. Keep your pc & iDevice still connected & In iTunes.. Just go to File > Devices > Transfer Purchases from iDevice.  Your stuff will get synced.

     

    I spent around 15 hours finding a way to solve this problem along with error -50, -54, and few other sync issues.... tried various ways I could find on the internet.. but in the end the above method solved all these issues for me.

     

    So, whenever you get a sync error of any sort... just try the transfer from idevice thing before wasting time on other type of solutions.

  • by Frank Malloy,

    Frank Malloy Frank Malloy Sep 13, 2016 8:40 PM in response to MuNiba Iqbal
    Level 2 (355 points)
    iPad
    Sep 13, 2016 8:40 PM in response to MuNiba Iqbal

    None of these worked for me. Haven't been able to sync in a year. Either my backup fails without explanation (different thread, tried everything there too), or the sync fails to complete.

     

    I want to remove a ton of photos from my phone that were synced from photo albums, can't do it. Won't let you delete albums from the phone, can't do it from the Mac.

     

    How do I get out of this and get my photos and music to sync?