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Q: i have a problem
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Sep 14, 2016 3:21 PMby joe_7399,Hi AliMohamed695,
I understand that you're having some difficulties with your iPhone being in recovery mode while trying to update to iOS 10. I know it's important to have the most recent software on your devices, so I'm happy to help.
Check out this article that we offer on the topic of not being able to completely update your iPhone:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple SupportPut your device in recovery mode and set it up again
- Make sure that you're using the latest version of iTunes.
- If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
- While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.
- When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device.
If the download takes more than 15 minutes and your device exits recovery mode, you'll need to repeat these steps and choose Restore instead of Update when you get back to this step.
- After the Update or Restore completes, set up your device. If you previously backed up your device with iTunes or iCloud and had to restore your device in step 3, you might be able to restore from your backup during setup.
Thanks for using the Apple Support Communities, cheers!
