Q: Cometchat won't stay logged in
I have tried to use Cometchat on two iPhones; my old iPhone 4s and my new iPhone SE, both with iOS 9. It will log in, but immediately logs out, showing a small dialog box on top of the app that says "You have been logged out." and some text behind that on the app itself, that says "There are no users online at present." which I know isn't true, as I am the moderator of the forum hosting the live chat that I am logging into. Previously I had Android phones, Samsung Galaxy S4, two of them (one CDMA and one GSM) and a Samsung Rugby, and Cometchat worked fine on all 3 of those, on that same forum site. I expect that other members of our forum are using iPhones with Cometchat, but I don't know for sure. I made a post asking about that but no one has responded. I also have sent a message to the Cometchat developers, and received an email confirming receipt of the message, but no answers after waiting several days. I have not contacted our administrator yet, but I am going to. He's rarely on the forum and I contact him via email. But I don't think he will be able to help, since many members are using Cometchat successfully (whether on iOS or Android I do not know, but no one has complained if they are using it on iOS and I would be the only person to complain to). I also tried the Cometchat legacy version but it won't work.
I have no idea how to get it working but I like to have it to assist members when they have questions or things to report when I am out mobile, so I am looking for ideas.
Thanks.
iPhone SE, iOS 9.3.5, 64 gigabytes
Posted on Sep 11, 2016 11:11 PM