Mantics

Q: iPhone camera roll video won't play

Some videos from a few months ago that I have saved to my camera roll won't play. What comes up is a little loading circle like it is trying to load the video but it never plays. I know for a fact that when the videos were saved, they worked. All of them are saved videos from snapchat, but some work and others don't. Does anyone know how I can solve this problem?

 

Thanks.

iPhone 5s, iOS 7.1.2

Posted on Apr 4, 2015 6:20 AM

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Q: iPhone camera roll video won't play

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  • by Sicario16,

    Sicario16 Sicario16 Aug 22, 2016 4:50 PM in response to Mantics
    Level 1 (4 points)
    Aug 22, 2016 4:50 PM in response to Mantics

    I Had the same problem as well, try selecting the video and selecting the option to duplicate the video.. It'll download the video all over again and you'll have 2 of the same videos, but then delete the vid and move on. (:

  • by gtormollan,

    gtormollan gtormollan Sep 10, 2016 9:13 AM in response to Mantics
    Level 1 (4 points)
    Sep 10, 2016 9:13 AM in response to Mantics

    i have this problem and none of these solutions have helped. Tried downloading and video just says downloading.  Its been at 25 % for ten minutes So I can not duplicate.  I can not edit because it says failed to download video and I get the other screen that says unable to complete process.  Sweet!

  • by kc5thy,

    kc5thy kc5thy Sep 14, 2016 9:22 AM in response to Mantics
    Level 1 (4 points)
    Sep 14, 2016 9:22 AM in response to Mantics

    My friend has an IPhone 6 and last night she had the same problem.  Some of her videos on her phone played, but 3 of them just got the spinning wheel.  She deleted two of the videos.  I wanted to try something so I selected one of the deleted videos and clicked on "restore".  I then used Airdrop to copy the video to my IPhone 5s.  Somewhere during the process of either it restoring the video or using the Airdrop process it said something about "Preparing video, please wait".  Once the Airdrop was done, the video on my IPhone 5s and the one restored on her IPhone 6 would then play.  We imported the video into Photo on her Macbook and it played on there as well.  So we did the same thing to the other video that was deleted and it began to play as well.  The third video we did not do anything to it, but all of sudden, it would now play.  So it appears that using the restore feature of a deleted photo or in the process of using  Airdrop, it does some sort of repair of the video and allows it to then play.  Don't know if this will work for everyone, but worked for us.  Good luck.

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