Q: Backup issues after updating to iOS10
Dear Apple users,
I have updated my iphone 6 plus yesterday with iOS 10. Phone is working absolutely fine. But I am having issues in backing up my phone. I generally back up my phone with my Macbook iTunes (Via cable and sometime over wifi). But after updating to iOS 10 it seems I cannot back up my phone anymore. I do not know the real cause of this problem.
1. I am not able to back up my iPhone data over wifi in iTunes. ( Previously this was not the case).
2. I tried backing up my phone by using cable too. I also pressed "Trust" this computer but I am getting this error message. Please see below.
I also authorized my computer by logging out from iTunes and logging back it. And yet I am having same issues.
"iTunes could not connect to the iPhone because an invalid response was received from the device."
Does anyone know what is this invalid response could be?
Do I have to change any settings in my phone or iTunes?
Help Please!!!
Many thanks,
Deven
iPhone 6 Plus, iOS 10
Posted on Sep 14, 2016 9:30 AM
Did you upgrade iTunes to the latest version? iOS 10 requires iTunes 12.5.1.
Posted on Sep 14, 2016 9:41 AM