Justinefla

Q: iPad Pro only charging to 4%

HI! I was wondering if anyone else has had this experience- I put my iPad Pro on the charger last night before bed. Usually, by morning it's fully charged, however this morning it was stuck at 1%at first and also continuing to shut off. I did what was suggested and reset, however it then only charged to 4%. Since this morning, there has been no change ... It remains at 4% even though the symbol is there to indicate it is charging. I must also add that I have tried other chargers to be sure it was not a charger issue. Anyone else have this happen?? Please help! Thank you!

iPad Pro 12.9-inch Wi-Fi, iOS 10

Posted on Sep 13, 2016 3:29 PM

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Q: iPad Pro only charging to 4%

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  • by Ulexes138,

    Ulexes138 Ulexes138 Sep 14, 2016 10:30 AM in response to Justinefla
    Community Specialists
    Sep 14, 2016 10:30 AM in response to Justinefla

    Hello Justinefla,

    Thanks for reaching out to the Apple Support Community. I know how important it is to be able to depend on the battery life of your iOS devices, and I'd like to help as much as possible.

    You've already gotten a good start troubleshooting by testing a different Lightning to USB Cable. From here what we'll want to do is try to the isolate the issue to either hardware or software. There are a few steps we can use to do that. The first is to back up your device using the instructions in this article : 

    How to back up your iPhone, iPad, and iPod touch

    After your backup is finished, try "Reset All Settings" on your iPad. This will not delete any information but will reset some of your preferences like Touch ID, Wi-Fi passwords, and background wallpaper.  To do this reset, you can go to Settings > General > Reset > Reset All Settings. 

    Afterwards try to charge your iPad again using a known good Lightning to USB cable and 12W USB Power Adapter. If the behavior persists, you'll want to try to restore your iPad to factory setting using iTunes and the instruction in the article below:

    Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

    If the behavior is resolved, then you can restore your iPad from the backup you made earlier using this article:

    Restore your iPhone, iPad, or iPod touch from a backup

    If, after restoring, the same behavior persists, then it is likely that the issue is tied to hardware and would need to be serviced at you nearest Apple Store or Apple Authorized Service Provider. You can find them with the link below :

    Find Locations


    If you run into any trouble, the entire community is here to help.

     


    Best regards.