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Sep 14, 2016 10:22 AM in response to MyMac8MyPCby Phil0124,★HelpfulDo you see an available update in Settings->General->Software Update?
If so, what happens when you tap on Download & Install?
If not, what model number appears under Settings->General->About->Model for your iPad?
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Sep 14, 2016 10:22 AM in response to Phil0124by MyMac8MyPC,Do you see an available update in Settings->General->Software Update?
No, yet according to the Apple iOS 10 website it IS supported.
If not, what model number appears under Settings->General->About->Model for your iPad?
MD531LL/A which = iPad mini 1.
Box and receipt say mini 2. I will bring it back up to the store, thanks for your help with this Phil.
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Sep 14, 2016 11:03 AM in response to MyMac8MyPCby Phil0124,Yes, that model number is for a first gen iPad Mini.
Hope you can clear it up at the store.
Glad I could help.
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Sep 15, 2016 1:19 AM in response to MyMac8MyPCby mariocaputi,Sorry, I have this problem too:
what does the mod MD543TY/A code means? ipad mini 1, 2 or?
thanks for helping
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Sep 15, 2016 7:51 AM in response to mariocaputiby Phil0124,what does the mod MD543TY/A code means? ipad mini 1, 2 or?
It means its a first generation iPad Mini (iPad Mini 1) and cannot support iOS 10.