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Q: CAN'T IMPORT PHOTOS/CONNECT TO MAC AFTER IOS10 UPDATE

Trying to import photos/videos from my iphone 6s to my macbook pro 09. Before updating to ios10 i had no issues doing this. I selected TRUST this computer when the notification pops up on my phone. Now here's the problem, i receive this message on my computer when opening image capture and iphoto. "Photos in the Camera Roll on  "iPhone" cannot be viewed or imported because the iPhone is locked with a passcode." I don't have a passcode though. I even created a new phone passcode just to see if it would work, and it never even gave me the option to enter one. Tried turning phone on/off, unplugging cord, reopening the image capture programs. Not sure what's going on since this new ios update. Any ideas?

iPhone 6s, iOS 10, MACBOOK PRO 09

Posted on Sep 14, 2016 11:29 AM

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Q: CAN'T IMPORT PHOTOS/CONNECT TO MAC AFTER IOS10 UPDATE

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  • by madmke,

    madmke madmke Sep 19, 2016 11:00 AM in response to REGISTERFAMILY
    Level 1 (4 points)
    iPhone
    Sep 19, 2016 11:00 AM in response to REGISTERFAMILY

    Same for me, photo see the iphone IOS 10.0.0.1 like a drive and it's display "no name". Any help ?

  • by Chuck McGill,

    Chuck McGill Chuck McGill Sep 26, 2016 6:33 AM in response to REGISTERFAMILY
    Level 1 (8 points)
    Mac OS X
    Sep 26, 2016 6:33 AM in response to REGISTERFAMILY

    same thing for me exactly. Tried same things. No good like you. Now what?

  • by Chuck McGill,

    Chuck McGill Chuck McGill Sep 26, 2016 9:28 AM in response to REGISTERFAMILY
    Level 1 (8 points)
    Mac OS X
    Sep 26, 2016 9:28 AM in response to REGISTERFAMILY

    had the same problem. Got with Apple Support and did the following: on the phone go to General Settings>reset>reset locations and privacy. Choose reset locations and privacy and then hook back to your computer. The phone will ask if you trust the computer.Say yes. Then the import should work. I did the same thing mentioned of putting a passcode in (which I did not have set up) and if you do have a passcode then the phone will ask for it when you reset. I took my passcode out, or turned it off and tried and the problems recurred. Went through the above without a passcode turned on and the same sequence happened: trust the computer?>yes> import worked.THING IS FOR ME I HAVE TO DO THIS EACH TIME I IMPORT NOW. THE ABOVE WORKS, BUT IT USED TO BE SO SIMPLE!