Q: i have an issus with ios 10

after installing ios 10 i have an issus which is to contect my phone with i tune after do it he ask update for version 9.3 1!! if i choose ok i received an error msg he ask for restore , what can i do right nw

iPhone 6s Plus, iOS 10

Posted on Sep 14, 2016 2:10 AM

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Q: i have an issus with ios 10

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by irina_w,

irina_w Sep 14, 2016 2:27 PM in response to tahanimounir12
Community Specialists

Sep 14, 2016 2:27 PM in response to tahanimounir12

Hi tahanimounir12,

I understand that you are getting a prompt to update your iPhone to iOS 9, despite already having iOS 10 installed. I know that it's important to have your iPhone working as expected, so I'm happy to provide some help.

The best thing you can do at this point is to ensure that iTunes is up to date:
Get the latest version of iTunes - Apple Support

If you continue to see the same message, check out our troubleshooting here:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Thanks for using the Apple Support Communities, cheers!
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