Ditch540

Q: Network connection issues....

So I have the iPhone 6 Plus.  I work in a call center (just a little pre-framing).  For the last year things have been fine with my phone, usage at work, getting alerts, messages, emails, etc.  But; here in the last 2-3 months I can say for certain I have been starting to have issues that are increasing.  The biggest is me being able to be and stay connected to my cell phone providers network.

 

What I mean is I can look at my phone and be on LTE and then move my phone just a bit and it'll go to 3 G.  Then if I move it more or walk it will say No Service.  I've tried so many things to solve the problem.  I've called Apple support and we've walked resting the network settings on my phone, I've backed up my phone and went to the Apple store and reset the whole device like it was new out of the package.  But; to no avail it has not helped the situation.

 

It is concerning and frustrating at the same time because if there is an issue with my kids at school, or family member and need to be reached, I can't say for certain I'll get the call, message, or email.  I could really use some help with this if anyone has any suggestions?????

 

Thanks in advance for reading my post. 

iPhone 6 Plus, iOS 9.3.4

Posted on Sep 14, 2016 2:34 PM

Close

Q: Network connection issues....

  • All replies
  • Helpful answers

  • by razmee209,Helpful

    razmee209 razmee209 Sep 14, 2016 3:41 PM in response to Ditch540
    Level 7 (33,452 points)
    Sep 14, 2016 3:41 PM in response to Ditch540

    Ditch540 wrote:

     

    So I have the iPhone 6 Plus.  I work in a call center (just a little pre-framing).  For the last year things have been fine with my phone, usage at work, getting alerts, messages, emails, etc.  But; here in the last 2-3 months I can say for certain I have been starting to have issues that are increasing.  The biggest is me being able to be and stay connected to my cell phone providers network.

     

    What I mean is I can look at my phone and be on LTE and then move my phone just a bit and it'll go to 3 G.  Then if I move it more or walk it will say No Service.  I've tried so many things to solve the problem.  I've called Apple support and we've walked resting the network settings on my phone, I've backed up my phone and went to the Apple store and reset the whole device like it was new out of the package.  But; to no avail it has not helped the situation.

     

    It is concerning and frustrating at the same time because if there is an issue with my kids at school, or family member and need to be reached, I can't say for certain I'll get the call, message, or email.  I could really use some help with this if anyone has any suggestions?????

     

    Thanks in advance for reading my post. 

    What did you phone carrier say when you reported the problem about their service?

  • by Ditch540,

    Ditch540 Ditch540 Sep 14, 2016 3:44 PM in response to razmee209
    Level 1 (4 points)
    iPhone
    Sep 14, 2016 3:44 PM in response to razmee209

    SO they want me to bring my phone in to be looked at by a technician.  Which is extremely hard to do with my schedule and being without a phone at the same time.  I've even figured out that it is more than likely my work location. But; the crazy thing is my wife works at the sane building, just on the 3rd floor at the other end and doesn't have a third of the issues or problems.