ripalsonpal

Q: Restore photos problem

took a backup in january of my iphone 6. That phone broke so i tried to restore the backup on my brother's iphone 6s. The backup was successful but not all images are loaded from the backup. after a certain no of photos, photos do not load, photos are there but arre not loading. i had 8500 photos backup. Please help..

iPhone 6

Posted on Sep 14, 2016 2:22 AM

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Q: Restore photos problem

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  • by joe_7399,

    joe_7399 joe_7399 Sep 14, 2016 3:14 PM in response to ripalsonpal
    Community Specialists
    Sep 14, 2016 3:14 PM in response to ripalsonpal

    Hello ripalsonpal,

    It's my understanding you've been unable to restore photos on your iPhone 6s. Photos are the most important content on my phone, so I surely understand your concern. I am happy to help.

    When restoring from an iCloud backup it is extremely important that you stay connected to a reliable Wi-Fi network and a power outlet so the process can complete. If the issue persists try connecting to a different network. The time of the restore from backup depends on the size of the backup and the speed of the network. The link below provides some additional help with iCloud backups.

    If iCloud Backup couldn't be completed or you can't restore

    Thank you for using Apple Support Communities.