don-mario

Q: Notes crashing icloud?

Since today my notes app crashes right after the start. I turned iCloud sync off and the issue was gone, but as you can imagine I need to have an iCould sync.

 

Error:

Date/Time:       2016-09-14 11:31:10 +0200

OS Version:      Mac OS X 10.11.6 (Build 15G1004)

Architecture:    x86_64h

Report Version:  22

 

 

Command:         Notes

Path:            /Applications/Notes.app/Contents/MacOS/Notes

Version:         4.2 (555.10.42)

Build Version:   1

Project Name:    Notes

Source Version:  555010042000000

Parent:          launchd [1]

PID:             24896

 

 

Event:           hang

Duration:        1.00s (process was unresponsive for 299 seconds before sampling)

Steps:           10 (100ms sampling interval)

 

 

Hardware model:  MacBookAir7,2

Active cpus:     4

 

 

Fan speed:       1187 rpm

 

 

--------------------------------------------------

Timeline format: stacks are sorted chronologically

Use -i and -heavy to re-report with count sorting

--------------------------------------------------

 

 

Heaviest stack for the main thread of the target process:

  10  semaphore_wait_trap + 10 (libsystem_kernel.dylib + 69550) [0x7fff9cbb3fae]

*10  semaphore_wait_continue + 0 (kernel + 1029568) [0xffffff80002fb5c0]

 

 

 

 

Process:         Notes [24896]

Path:            /Applications/Notes.app/Contents/MacOS/Notes

Architecture:    x86_64

Parent:          launchd [1]

UID:             501

Task size:       9942 pages (+1)

CPU Time:        0.019s

Note:            Unresponsive for 299 seconds before sampling

Note:            1 idle work queue threads omitted

 

 

 

 

 

 

I've removed the rest of the content as I cannot submit the note. Please see all details here. https://docs.google.com/document/d/1hD6IWQ6OIRJO9rfa9_spOn8vHw7fDz25yfC0h1P3zjg/ edit?usp=sharing

MacBook Air (13-inch, Early 2015), OS X El Capitan (10.11.6)

Posted on Sep 14, 2016 2:45 AM

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Q: Notes crashing icloud?

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  • Helpful answers

  • by joe_7399,Solvedanswer

    joe_7399 joe_7399 Sep 14, 2016 3:58 PM in response to don-mario
    Community Specialists
    Sep 14, 2016 3:58 PM in response to don-mario
    Hello don-mario, 


    Thanks for using Apple Support Communities. 


    I see that your Notes app is crashing right after you open. When you turned iCloud sync off, you don't have the issue. I completely understand. I use iCloud for my Notes too, so I know how critical it is that this is working, and you can sync Notes between devices. I'm happy to help you with this. 


    First, let's start your computer into safe mode. Safe mode disables many startup items and can help you diagnose problems you're having with your Mac. Once in safe mode, set up iCloud via Apple menu > System Preferences > iCloud, and test to see if you get the same result: 
    OS X El Capitan: Start up in safe mode


    If you have the same issue in safe mode, please use the following article to test in a new user to further isolate the issue from the main user, to the entire system: 
    OS X El Capitan: Set up users on your Mac


    Best Regards. 
  • by don-mario,

    don-mario don-mario Sep 16, 2016 2:36 AM in response to joe_7399
    Level 1 (4 points)
    Mac OS X
    Sep 16, 2016 2:36 AM in response to joe_7399

    Hi Joe,

     

    just going into save mode and back solved the issue. Thanks very much!

     

    Cheers