Jperkins27

Q: Email server connection issues

For nearly a year now, I get regular error messages from Apple Mail about some or all of my emails accounts. If I restart the computer or toggle the WiFI off and on again, the email accounts work no problem, but soon enough I see the error icon. If I leave Apple Mail open it goes through phases of working and not working but the error icon is a common thing.

 

What's weird is that I use the same email accounts on my iMac, iPad, and iPhone with no errors ever. It's just my MacBook Pro. I had to do a clean install of OS X and I was certain that would fix the issue but it did not.

 

I believe the accounts are even sharing some or all of the same setup settings via iCloud Keychain. I use an Airport Extreme for a WiFi router and it seems that when I'm traveling, I don't get this issue. It's something about my home network that the MacBook Pro doesn't like but I've also trying resting the router and settings and starting over.

 

If anybody has any ideas of how to resolve this, let me know. I'll attach a screen shot of the error message but I also feel like I've seen other error messages such as "too many simultaneous connections".

 

Screen Shot 2016-09-14 at 5.41.11 PM.png

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.6), null

Posted on Sep 14, 2016 4:39 PM

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Q: Email server connection issues

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  • by Jperkins27,

    Jperkins27 Jperkins27 Sep 14, 2016 4:56 PM in response to Jperkins27
    Level 1 (4 points)
    Mac OS X
    Sep 14, 2016 4:56 PM in response to Jperkins27

    FWIW, the connection doctor tells me that the SMTP connections are OK but the IMAP ones have the connection issue. The iCloud and Gmail accounts both have the IMAP issue while SMTP is OK. Here is a sample of a log:

     

    INITIATING CONNECTION Sep 14 18:55:32.881 host:smtp.gmail.com -- port:25 -- socket:0x0 -- thread:0x7f9371fa4440

     

     

    INITIATING CONNECTION Sep 14 18:55:32.881 host:smtp.gmail.com -- port:25 -- socket:0x0 -- thread:0x7f9371fc5ac0

     

     

    INITIATING CONNECTION Sep 14 18:55:32.882 host:p01-smtp.mail.me.com -- port:587 -- socket:0x0 -- thread:0x7f9374a66e80

     

     

    INITIATING CONNECTION Sep 14 18:55:32.882 host:mail.licenselab.com -- port:587 -- socket:0x0 -- thread:0x7f93743d2010

     

     

    CONNECTED Sep 14 18:55:32.909 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:25 -- socket:0x7f9374751ec0 -- thread:0x7f9371fc5ac0

     

     

    CONNECTED Sep 14 18:55:32.910 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:25 -- socket:0x7f93745067f0 -- thread:0x7f9371fa4440

     

     

    CONNECTED Sep 14 18:55:32.924 [kCFStreamSocketSecurityLevelNone] -- host:mail.licenselab.com -- port:587 -- socket:0x7f9374219de0 -- thread:0x7f93743d2010

     

     

    READ Sep 14 18:55:32.936 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:25 -- socket:0x7f9374751ec0 -- thread:0x7f9371fc5ac0

    220 smtp.gmail.com ESMTP m206sm4844774ita.13 - gsmtp

     

     

    READ Sep 14 18:55:32.936 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:25 -- socket:0x7f93745067f0 -- thread:0x7f9371fa4440

    220 smtp.gmail.com ESMTP 194sm563241itu.4 - gsmtp

     

     

    CONNECTED Sep 14 18:55:32.940 [kCFStreamSocketSecurityLevelNone] -- host:p01-smtp.mail.me.com -- port:587 -- socket:0x7f93742d53c0 -- thread:0x7f9374a66e80

     

     

    WROTE Sep 14 18:55:32.967 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:25 -- socket:0x7f9374751ec0 -- thread:0x7f9371fc5ac0

    EHLO [10.0.1.43]

     

     

    WROTE Sep 14 18:55:32.967 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:25 -- socket:0x7f93745067f0 -- thread:0x7f9371fa4440

    EHLO [10.0.1.43]

     

     

    READ Sep 14 18:55:32.987 [kCFStreamSocketSecurityLevelNone] -- host:p01-smtp.mail.me.com -- port:587 -- socket:0x7f93742d53c0 -- thread:0x7f9374a66e80

    220 st11p01im-asmtp002.mac.com -- Server ESMTP (Oracle Communications Messaging Server 7.0.5.38.0 64bit (built Feb 26 2016))

     

     

    READ Sep 14 18:55:32.991 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:25 -- socket:0x7f9374751ec0 -- thread:0x7f9371fc5ac0

    250-smtp.gmail.com at your service, [72.128.122.145]

    250-SIZE 35882577

    250-8BITMIME

    250-STARTTLS

    250-ENHANCEDSTATUSCODES

    250-PIPELINING

    250-CHUNKING

    250 SMTPUTF8

     

     

    READ Sep 14 18:55:32.991 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:25 -- socket:0x7f93745067f0 -- thread:0x7f9371fa4440

    250-smtp.gmail.com at your service, [72.128.122.145]

    250-SIZE 35882577

    250-8BITMIME

    250-STARTTLS

    250-ENHANCEDSTATUSCODES

    250-PIPELINING

    250-CHUNKING

    250 SMTPUTF8

     

     

    WROTE Sep 14 18:55:32.992 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:25 -- socket:0x7f93745067f0 -- thread:0x7f9371fa4440

    STARTTLS

     

     

    WROTE Sep 14 18:55:32.992 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:25 -- socket:0x7f9374751ec0 -- thread:0x7f9371fc5ac0

    STARTTLS

     

     

    WROTE Sep 14 18:55:32.996 [kCFStreamSocketSecurityLevelNone] -- host:p01-smtp.mail.me.com -- port:587 -- socket:0x7f93742d53c0 -- thread:0x7f9374a66e80

    EHLO [10.0.1.43]

     

     

    READ Sep 14 18:55:33.015 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:25 -- socket:0x7f93745067f0 -- thread:0x7f9371fa4440

    220 2.0.0 Ready to start TLS

     

     

    READ Sep 14 18:55:33.015 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:25 -- socket:0x7f9374751ec0 -- thread:0x7f9371fc5ac0

    220 2.0.0 Ready to start TLS

     

     

    WROTE Sep 14 18:55:33.038 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:25 -- socket:0x7f9374751ec0 -- thread:0x7f9371fc5ac0

    EHLO [10.0.1.43]

     

     

    WROTE Sep 14 18:55:33.038 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:25 -- socket:0x7f93745067f0 -- thread:0x7f9371fa4440

    EHLO [10.0.1.43]

     

     

    READ Sep 14 18:55:33.046 [kCFStreamSocketSecurityLevelNone] -- host:p01-smtp.mail.me.com -- port:587 -- socket:0x7f93742d53c0 -- thread:0x7f9374a66e80

    250-st11p01im-asmtp002.mac.com

    250-8BITMIME

    250-PIPELINING

    250-CHUNKING

    250-DSN

    250-ENHANCEDSTATUSCODES

    250-EXPN

    250-HELP

    250-XADR

    250-XSTA

    250-XCIR

    250-XGEN

    250-XLOOP 8B9D21047820C8BEE822712C9EFB74DE

    250-STARTTLS

    250-NO-SOLICITING

    250 SIZE 28311552

     

     

    WROTE Sep 14 18:55:33.047 [kCFStreamSocketSecurityLevelNone] -- host:p01-smtp.mail.me.com -- port:587 -- socket:0x7f93742d53c0 -- thread:0x7f9374a66e80

    STARTTLS

     

     

    READ Sep 14 18:55:33.062 [kCFStreamSocketSecurityLevelNone] -- host:mail.licenselab.com -- port:587 -- socket:0x7f9374219de0 -- thread:0x7f93743d2010

    220 n28.mail01.mtsvc.net ESMTP Exim 4.84_2 Wed, 14 Sep 2016 19:55:33 -0400

     

     

    WROTE Sep 14 18:55:33.072 [kCFStreamSocketSecurityLevelNone] -- host:mail.licenselab.com -- port:587 -- socket:0x7f9374219de0 -- thread:0x7f93743d2010

    EHLO [10.0.1.43]

     

     

    READ Sep 14 18:55:33.097 [kCFStreamSocketSecurityLevelNone] -- host:p01-smtp.mail.me.com -- port:587 -- socket:0x7f93742d53c0 -- thread:0x7f9374a66e80

    220 2.5.0 Go ahead with TLS negotiation.

     

     

    READ Sep 14 18:55:33.108 [kCFStreamSocketSecurityLevelNone] -- host:mail.licenselab.com -- port:587 -- socket:0x7f9374219de0 -- thread:0x7f93743d2010

    250-n28.mail01.mtsvc.net Hello cpe-72-128-122-145.wi.res.rr.com [72.128.122.145]

    250-SIZE 26214400

    250-8BITMIME

    250-PIPELINING

    250-AUTH LOGIN PLAIN

    250-STARTTLS

    250 HELP

     

     

    WROTE Sep 14 18:55:33.109 [kCFStreamSocketSecurityLevelNone] -- host:mail.licenselab.com -- port:587 -- socket:0x7f9374219de0 -- thread:0x7f93743d2010

    STARTTLS

     

     

    READ Sep 14 18:55:33.120 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:25 -- socket:0x7f9374751ec0 -- thread:0x7f9371fc5ac0

    250-smtp.gmail.com at your service, [72.128.122.145]

    250-SIZE 35882577

    250-8BITMIME

    250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH

    250-ENHANCEDSTATUSCODES

    250-PIPELINING

    250-CHUNKING

    250 SMTPUTF8

     

     

    WROTE Sep 14 18:55:33.121 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:25 -- socket:0x7f9374751ec0 -- thread:0x7f9371fc5ac0

    AUTH XOAUTH2 dXNlcj1teXN0ZXJ5cm9vbW1hc3RlcmluZ0BnbWFpbC5jb20BYXV0aD1CZWFyZXIgeWEyOS5DamRlQTd nSExTbUFsVEdhUGZnbjRFWXQwT01pdlJzVGZtcDFZWFM1YVU5Wl9JYWQ2T3hEcWhtSVVQczZwUFBOZjN VelZkc1g0cFFkAQE=

     

     

    READ Sep 14 18:55:33.122 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:25 -- socket:0x7f93745067f0 -- thread:0x7f9371fa4440

    250-smtp.gmail.com at your service, [72.128.122.145]

    250-SIZE 35882577

    250-8BITMIME

    250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH

    250-ENHANCEDSTATUSCODES

    250-PIPELINING

    250-CHUNKING

    250 SMTPUTF8

     

     

    WROTE Sep 14 18:55:33.122 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:25 -- socket:0x7f93745067f0 -- thread:0x7f9371fa4440

    AUTH XOAUTH2 dXNlcj1qdXN0aW5jYXJscGVya2luc0BnbWFpbC5jb20BYXV0aD1CZWFyZXIgeWEyOS5DamxlQTNHUVg yWE5OVWJVLTliRGpXcjRlbmVOdHdPQUFTTFRUWEthRFZ5RE5YZS00M1k0SzZQN1dKMklUZ2pKYU05THZ tQ2JVNWVpU1BrAQE=

     

     

    READ Sep 14 18:55:33.160 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:25 -- socket:0x7f9374751ec0 -- thread:0x7f9371fc5ac0

    235 2.7.0 Accepted

     

     

    WROTE Sep 14 18:55:33.160 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:25 -- socket:0x7f9374751ec0 -- thread:0x7f9371fc5ac0

    QUIT

     

     

    READ Sep 14 18:55:33.168 [kCFStreamSocketSecurityLevelNone] -- host:mail.licenselab.com -- port:587 -- socket:0x7f9374219de0 -- thread:0x7f93743d2010

    220 TLS go ahead

     

     

    READ Sep 14 18:55:33.197 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:25 -- socket:0x7f93745067f0 -- thread:0x7f9371fa4440

    235 2.7.0 Accepted

     

     

    WROTE Sep 14 18:55:33.197 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:25 -- socket:0x7f93745067f0 -- thread:0x7f9371fa4440

    QUIT

     

     

    WROTE Sep 14 18:55:33.300 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p01-smtp.mail.me.com -- port:587 -- socket:0x7f93742d53c0 -- thread:0x7f9374a66e80

    EHLO [10.0.1.43]

     

     

    READ Sep 14 18:55:33.350 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p01-smtp.mail.me.com -- port:587 -- socket:0x7f93742d53c0 -- thread:0x7f9374a66e80

    250-st11p01im-asmtp002.mac.com

    250-8BITMIME

    250-PIPELINING

    250-CHUNKING

    250-DSN

    250-ENHANCEDSTATUSCODES

    250-EXPN

    250-HELP

    250-XADR

    250-XSTA

    250-XCIR

    250-XGEN

    250-XLOOP 8B9D21047820C8BEE822712C9EFB74DE

    250-AUTH PLAIN LOGIN ATOKEN

    250-AUTH=LOGIN PLAIN

    250-NO-SOLICITING

    250 SIZE 28311552

     

     

    WROTE Sep 14 18:55:33.351 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p01-smtp.mail.me.com -- port:587 -- socket:0x7f93742d53c0 -- thread:0x7f9374a66e80

    AUTH ATOKEN  (*** 80 bytes hidden ***)

     

     

    WROTE Sep 14 18:55:33.391 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:mail.licenselab.com -- port:587 -- socket:0x7f9374219de0 -- thread:0x7f93743d2010

    EHLO [10.0.1.43]

     

     

    READ Sep 14 18:55:33.429 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:mail.licenselab.com -- port:587 -- socket:0x7f9374219de0 -- thread:0x7f93743d2010

    250-n28.mail01.mtsvc.net Hello cpe-72-128-122-145.wi.res.rr.com [72.128.122.145]

    250-SIZE 26214400

    250-8BITMIME

    250-PIPELINING

    250-AUTH LOGIN PLAIN

    250 HELP

     

     

    WROTE Sep 14 18:55:33.430 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:mail.licenselab.com -- port:587 -- socket:0x7f9374219de0 -- thread:0x7f93743d2010

    AUTH PLAIN  (*** 76 bytes hidden ***)

     

     

    READ Sep 14 18:55:33.472 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:mail.licenselab.com -- port:587 -- socket:0x7f9374219de0 -- thread:0x7f93743d2010

    235 Authentication succeeded

     

     

    WROTE Sep 14 18:55:33.472 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:mail.licenselab.com -- port:587 -- socket:0x7f9374219de0 -- thread:0x7f93743d2010

    QUIT

     

     

    READ Sep 14 18:55:33.572 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p01-smtp.mail.me.com -- port:587 -- socket:0x7f93742d53c0 -- thread:0x7f9374a66e80

    235 2.7.0 ATOKEN authentication successful.

     

     

    WROTE Sep 14 18:55:33.572 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p01-smtp.mail.me.com -- port:587 -- socket:0x7f93742d53c0 -- thread:0x7f9374a66e80

    QUIT