sarah2024
Level 1 (5 points)
iPhone

Q: IOS10 PROBLEM!

I've just downloaded the ios10 and its a disaster. My phone won't go into recovery mode, therefore it won't even give me the option of going into update/restore. The buttons are not sticky etc.. I have it connected to my laptop and itunes is on but nothing is happening. Any suggestions would be greatly appreciated!

Posted on Sep 14, 2016 4:50 PM

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sarah2024

Q: IOS10 PROBLEM!

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  • by elcpu,

    elcpu elcpu Sep 14, 2016 4:52 PM in response to sarah2024
    Level 6 (16,232 points)
    Photos for Mac
    Sep 14, 2016 4:52 PM in response to sarah2024

    Just to be sure:

    Connect your device to your computer and open iTunes.

    While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo.

    Keep holding until you see the recovery mode screen and wait for it to restore.

    You may have to do the above more than once as recovery mode is difficult to get into.

    Restore as New first and test it. Then restore from backup if desired. If the backup is corrupted it will likely bring back the issue.

    https://support.apple.com/en-us/HT201263