applemp
Level 1
(4 points)
Q: Mac App store ID problem - cant get updates
I get update alerts but when I go to the app store to try to update I get this message "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." My ID works elsewhere and my laptop has always been used just by me so the message makes no sense to me. Any suggestions how I can get my updates? Thanks
MacBook Pro, OS X El Capitan (10.11.6)
Carolyn Samit
Level 10
(122,352 points)
Try this support article > Accept bundled apps using the Mac App Store - Apple Support
"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canceled”
The apps installed on your Mac have updates available or accepted from the Mac App store, but you purchased them using an Apple ID that isn't currently signed in. Sign in using the Apple ID that you initially used to purchase the apps. If you're not sure which Apple ID was used, check to see if anyone else who uses your Mac accepted these apps.
