Q: I have run etrecheck, still too slow
EtreCheck version: 3.0.3 (307)
Report generated 2016-09-14 17:58:33
Download EtreCheck from https://etrecheck.com
Runtime 2:56
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
MacBook Pro (13-inch, Late 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 529
Intel HD Graphics 3000
Color LCD 1280 x 800
OS X El Capitan 10.11.6 (15G1004) - Time since boot: less than an hour
TOSHIBA MK5065GSXF disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Michi's Hard Drive (disk1) / : 498.88 GB (302.42 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8 ()
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/System/Library/Extensions
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.68 - 2016-09-14) [Support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.68 - 2016-09-14) [Support]
[not loaded] 7 Apple tasks
[loaded] 164 Apple tasks
[running] 67 Apple tasks
[not loaded] 44 Apple tasks
[loaded] 157 Apple tasks
[running] 90 Apple tasks
[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]
[running] com.rim.BBAlbumArtCacher.plist (2011-11-08) [Support]
[running] com.rim.BBLaunchAgent.plist (2011-11-08) [Support]
[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]
[loaded] com.cloudpath.maccmd.plist (2011-11-01) [Support]
[loaded] com.embraceware.awaken.plist (2009-11-22) [Support]
[loaded] com.enterasys.NacAgent.plist (2012-12-10) [Support]
[loaded] com.google.keystone.daemon.plist (2016-09-09) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[running] com.rim.BBDaemon.plist (2011-11-08) [Support]
[failed] com.facebook.videochat.[redacted].plist (2014-08-11)
[failed] com.facebook.videochat.[redacted].plist (2012-04-29)
[running] com.google.Chrome.framework.plist (2016-09-14) [Support]
[failed] com.google.keystone.agent.plist (2011-06-30) [Support]
[running] com.spotify.webhelper.plist (2016-09-14) [Support]
GrowlHelperApp Application (/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)
Google Drive Application (/Applications/Google Drive.app)
Spotify Application (/Applications/Spotify.app)
Popup Application (/Library/Application Support/Pharos/Popup.app)
JavaAppletPlugin: 15.0.1 - SDK 10.11 (2014-07-19) Check version
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-19) [Support]
Google Earth Web Plug-in: 6.1 (2011-10-17) [Support]
Default Browser: 601 - SDK 10.11 (2016-09-14)
Flip4Mac WMV Plugin: 2.2.1.11 (2008-08-15) [Support]
DFusionWebPlugin: Unknown (2010-05-26) [Support]
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]
DivXBrowserPlugin: 2.0 (2010-03-09) [Support]
QuickTime Plugin: 7.7.3 (2016-09-14)
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
DFusionWebPluginS64: Unknown (2010-05-26) [Support]
iPhotoPhotocast: 7.0 (2009-03-12)
SharePointBrowserPlugin: 14.6.8 - SDK 10.6 (2016-09-14) [Support]
DirectorShockwave: 11.5.0r596 (2009-04-28) [Support]
Flash Player (2016-08-29) [Support]
Flip4Mac WMV (2008-08-15) [Support]
Growl (2010-10-29) [Support]
Time Machine not configured!
6% WindowServer
1% kernel_task
1% BBLaunchAgent
0% fontd
0% Google Drive
464 MB kernel_task
229 MB mdworker(17)
180 MB mds_stores
172 MB Google Drive
119 MB QuickLookSatellite
272 MB Free RAM
3.73 GB Used RAM (1.17 GB Cached)
0 B Swap Used
Sep 14, 2016, 05:48:06 PM /Library/Logs/DiagnosticReports/Google Chrome_2016-09-14-174806_[redacted].hang
/Applications/Google Chrome.app/Contents/MacOS/Google Chrome
Sep 14, 2016, 05:32:08 PM Self test - passed
Sep 14, 2016, 05:27:50 PM /Library/Logs/DiagnosticReports/Spotify_2016-09-14-172750_[redacted].hang
/Applications/Spotify.app/Contents/MacOS/Spotify
Sep 14, 2016, 03:19:15 PM /Library/Logs/DiagnosticReports/Google Drive_2016-09-14-151915_[redacted].crash
/Applications/Google Drive.app/Contents/MacOS/Google Drive
Sep 14, 2016, 02:10:23 PM /Library/Logs/DiagnosticReports/Google Drive_2016-09-14-141023_[redacted].crash
Sep 14, 2016, 01:57:36 PM /Library/Logs/DiagnosticReports/softwareupdate_download_service_2016-09-14-1357 36_[redacted].crash
/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_download_service
Sep 14, 2016, 12:14:30 PM /Library/Logs/DiagnosticReports/Microsoft Excel_2016-09-14-121430_[redacted].hang
/Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
Sep 14, 2016, 12:14:25 PM /Library/Logs/DiagnosticReports/Disk Utility_2016-09-14-121425_[redacted].hang
/Applications/Utilities/Disk Utility.app/Contents/MacOS/Disk Utility
Sep 14, 2016, 12:13:58 PM ~/Library/Logs/DiagnosticReports/Calendar_2016-09-14-121358_[redacted].crash
/Applications/Calendar.app/Contents/MacOS/Calendar
Posted on Sep 14, 2016 4:11 PM
Hello Emilyatallah,
Can you describe in detail which tasks are slow and under what circumstances?
Your EtreCheck report shows excellent performance. If you are nevertheless experiencing slowness, then that tells us that the slowness is part of the user interface, not a problem with your hardware or low-level software. EtreCheck can't measure user interface slowness. It may be a problem with software that runs at the user interface level. Anything that runs under "User Launch Agents" is likely related to user interface.
You also have some items that I'm not familiar with:
[loaded] com.cloudpath.maccmd.plist (2011-11-01) [Support]
[loaded] com.embraceware.awaken.plist (2009-11-22) [Support]
[loaded] com.enterasys.NacAgent.plist (2012-12-10) [Support]
I know they are not adware, but that is all I know about them. They could be contributing to the problem. I suggest uninstalling them. If that makes the machine run better, then you know one of them was causing the problem. You can then reinstall the latest version of each, one by one, if you really need them. Hopefully the slowness problem will not return.
Posted on Sep 14, 2016 7:51 PM