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Q: Long pauses and beach-balling when clicking to start a task

Since updating my OS to OS X El Capitan 10.11.6 I have had continued frustration with long pauses and beach-balling when clicking to start a task. These tasks may be as simple as opening an email - or starting a new email.

My iMac is for editing video in a professional environment and has preformed well for a number of years.

The problem began just prior to the end of 2015 and seem to correspond with the OS update.

I did take the machine to a Mac store and they replaced the hard drive saying it was about to fail. The problem continued however, and I returned it to be told they did extensive testing and found no issues.

After searching forums, it seemed the problem may have been caused by the new OS working better with, and being designed more for, SSD machines.

The only suggestion on the forums so far - has been to log out and back in to see if the machine fires up in a more co-operative state! This does appear to help at times - but certainly is not a long-term solution.

I have been waiting and hoping for an update that will sort the issue - but have had no joy as yet.

  1. Any clues or thoughts would be very much appreciated! J

Machine:

iMac (27-inch, Mid 2011)

iMac - model: iMac12,2

    1 3.4 GHz Intel Core i7 CPU: 4-core

    12 GB RAM Upgradeable -

        BANK 0/DIMM0

2 GB DDR3 1333 MHz

        BANK 1/DIMM0

2 GB DDR3 1333 MHz

        BANK 0/DIMM1

4 GB DDR3 1333 MHz

        BANK 1/DIMM1

4 GB DDR3 1333 MHz


I have run an EtreCheck if that is of help:


EtreCheck version: 3.0.3 (307)

Report generated 2016-09-15 12:00:48

Download EtreCheck from https://etrecheck.com

Runtime 3:40

Performance: Good

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Beachballing

Description:

Since updating my OS I have had continued frustration with long pauses and beach-balling when clicking to start a task. These tasks may be as simple as opening an email - or starting a new email. Even starting this process with EtreCheck caused beach-balling.

My iMac is for editing video in a professional environment and has preformed well for a number of years.

The problem began just prior to the end of 2015 and seem to correspond with the OS update.

I did take the machine to a Mac store and they replaced the hard drive saying it was about to fail. The problem continued however, and I returned it to be told they did extensive testing and found no issues.

After searching forums, it seemed the problem may have been caused by the new OS working better with and being designed more for SSD machines.

The only suggestion on the forums so far - has been to log out and back in to see if the machine fires up in a more co-operative state! This does appear to help at times - but certainly is not a long term solution.

I have waiting and hoping for an update that will sort the issue - but have had no joy as yet.

 

Hardware Information: ⓘ

    iMac (27-inch, Mid 2011)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac12,2

    1 3.4 GHz Intel Core i7 CPU: 4-core

    12 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            2 GB DDR3 1333 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1333 MHz ok

        BANK 0/DIMM1

            4 GB DDR3 1333 MHz ok

        BANK 1/DIMM1

            4 GB DDR3 1333 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information: ⓘ

    AMD Radeon HD 6970M - VRAM: 2048 MB

        iMac 2560 x 1440

        SyncMaster 1280 x 1024 @ 60 Hz

 

System Software: ⓘ

    OS X El Capitan 10.11.6 (15G31) - Time since boot: about one hour

 

Disk Information: ⓘ

    TOSHIBA DT01ACA200 disk0 : (2 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 2.00 TB (1.28 TB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    OPTIARC DVD RW AD-5690H   ()

 

    ST1000LM024 HN-M101MBB disk2 : (1 TB) (Rotational)

        EFI (disk2s1) <not mounted> : 210 MB

        The Tribe Portable Media Drive 7 (disk2s2) /Volumes/The Tribe Portable Media Drive 7 : 999.86 GB (3.40 GB free)

 

    ST3000DM001-1ER166 disk1 : (3 TB) (Rotational)

        EFI (disk1s1) <not mounted> : 210 MB

        The Tribe Portable Media Drive 11 (disk1s2) /Volumes/The Tribe Portable Media Drive 11 : 3.00 TB (124.23 GB free)

 

USB Information: ⓘ

    Apple Inc. FaceTime HD Camera (Built-in)

    Chicony          Hub in Apple Extended USB Keyboard

        Chicony          Apple Extended USB Keyboard

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Computer, Inc. IR Receiver

    Apple Card Reader

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

        LaCie d2 TBT2 USB3

            LaCie Rugged THB USB3

 

Configuration files: ⓘ

    /etc/hosts - Count: 30

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Kernel Extensions: ⓘ

        /Library/Application Support/Blackmagic Design/Blackmagic DeckLink/Unsigned Extensions

    [not loaded]    com.blackmagic-design.desktopvideo.iokit.driver (10.5.4 - SDK 10.8 - 2015-12-24) [Support]

    [not loaded]    com.blackmagic-design.desktopvideo.iokit.framebufferdriver (10.5.4 - SDK 10.8 - 2015-12-24) [Support]

    [not loaded]    com.blackmagic-design.desktopvideo.multibridge.iokit.driver (10.5.4 - SDK 10.8 - 2015-12-24) [Support]

    [not loaded]    com.blackmagic-design.driver.BlackmagicIO (10.5.4 - SDK 10.8 - 2015-12-24) [Support]

    [not loaded]    com.blackmagic-design.driver.BlackmagicUsbIO (10.5.4 - SDK 10.8 - 2015-12-24) [Support]

 

        /Library/Application Support/Blackmagic Design/Blackmagic DeckLink/Unsigned Extensions/DeckLink_Driver.kext/Contents/PlugIns

    [not loaded]    com.blackmagic-design.desktopvideo.firmware (10.5.4 - SDK 10.8 - 2015-12-24) [Support]

 

        /System/Library/Extensions

    [not loaded]    com.Avid.driver.AvidDX (5.4.8 - 2016-09-14) [Support]

    [not loaded]    com.SafeNet.driver.Sentinel (7.5.2 - 2016-09-14) [Support]

    [not loaded]    com.avid.driver.Avid_SCSI (1.2.0 - 2016-09-14) [Support]

    [not loaded]    com.avid.driver.Avid_SCSI_RBC (1.2.0 - 2016-09-14) [Support]

    [loaded]    com.avira.kext.FileAccessControl (1.1.1 - SDK 10.9 - 2016-09-14) [Support]

    [not loaded]    com.paceap.kext.PACESupport (5.8 - 2016-09-14) [Support]

    [not loaded]    com.paceap.kext.PACESupport2 (5.8 - 2016-09-14) [Support]

    [not loaded]    com.paceap.kext.pacesupport.master (5.8 - 2016-09-14) [Support]

    [not loaded]    com.sony.filesystems.pdudf (3.11.0d001 - SDK 10.6 - 2016-09-14) [Support]

    [not loaded]    com.sony.filesystems.pdudfr (3.11.0d001 - SDK 10.6 - 2016-09-14) [Support]

    [loaded]    com.sony.scsi.PDW-U1 (3.11.0d001 - SDK 10.6 - 2016-09-14) [Support]

 

        /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

    [not loaded]    com.paceap.kext.pacesupport.leopard (5.8 - SDK 10.4 - 2011-07-08) [Support]

    [not loaded]    com.paceap.kext.pacesupport.panther (5.8 - SDK 10.-1 - 2011-07-08) [Support]

    [loaded]    com.paceap.kext.pacesupport.snowleopard (5.8 - SDK 10.6 - 2011-07-08) [Support]

    [not loaded]    com.paceap.kext.pacesupport.tiger (5.8 - SDK 10.4 - 2011-07-08) [Support]

 

Startup Items: ⓘ

    PACESupport: Path: /Library/StartupItems/PACESupport

    Startup items are obsolete in OS X Yosemite

 

System Launch Agents: ⓘ

    [not loaded]    8 Apple tasks

    [loaded]    168 Apple tasks

    [running]    62 Apple tasks

 

System Launch Daemons: ⓘ

    [not loaded]    45 Apple tasks

    [loaded]    159 Apple tasks

    [running]    86 Apple tasks

 

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-08-03) [Support]

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2016-07-14) [Support]

    [running]    com.adobe.AdobeCreativeCloud.plist (2016-04-22) [Support]

    [failed]    com.adobe.CS5ServiceManager.plist (2012-05-12) [Support]

    [loaded]    com.avira.antivirus.general.agent.plist (2015-03-19) [Support]

    [loaded]    com.avira.antivirus.notifications.agent.plist (2015-03-19) [Support]

    [loaded]    com.avira.antivirus.odscan.default.plist (2016-09-12) [Support]

    [loaded]    com.avira.antivirus.scheduler.agent.plist (2015-03-19) [Support]

    [running]    com.avira.antivirus.systray.plist (2015-03-19) [Support]

    [loaded]    com.avira.antivirus.telemetry.agent.plist (2015-03-19) [Support]

    [loaded]    com.avira.antivirus.update.default.plist (2015-03-19) [Support]

    [running]    com.avira.helper.avstats.plist (2015-06-10) [Support]

    [running]    com.blackmagic-design.DesktopVideoFirmwareUpdater.plist (2015-12-24) [Support]

    [loaded]    com.oracle.java.Java-Updater.plist (2013-11-04) [Support]

 

Launch Daemons: ⓘ

    [loaded]    PACESupport.plist (2011-07-07) [Support]

    [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-14) [Support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-14) [Support]

    [loaded]    com.adobe.SwitchBoard.plist (2012-05-12) [Support]

    [running]    com.adobe.adobeupdatedaemon.plist (2016-08-03) [Support]

    [running]    com.adobe.agsservice.plist (2016-08-17) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-08-30) [Support]

    [failed]    com.avira.antivirus.dbcleaner.plist (2015-03-19) [Support]

    [running]    com.avira.helper.watchdox.plist (2015-03-19) [Support]

    [running]    com.blackmagic-design.DesktopVideoHelper.plist (2015-12-24) [Support]

    [loaded]    com.blackmagic-design.desktopvideo.XPCService.plist (2015-12-24) [Support]

    [running]    com.blackmagic-design.streaming.BMDStreamingServer.plist (2015-12-24) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2013-11-04) [Support]

    [running]    com.paceap.eden.licensed.plist (2011-07-09) [Support]

    [failed]    com.redgiant.LinkUpdateChecker.plist (2015-02-03) [Support]

 

User Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist (2012-05-11) [Support]

    [failed]    com.adobe.ARM.[...].plist (2012-07-20) [Support]

    [loaded]    com.redgiantsoftware.updater.plist (2015-01-27)

 

User Login Items: ⓘ

    XDMSetupHelper    Application  (/Library/Application Support/XDCAM Drive/Helpers/XDMSetupHelper.app)

 

Internet Plug-ins: ⓘ

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-08-03) [Support]

    FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

    QuickTime Plugin: 7.7.3 (2016-08-18)

    AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]

    AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]

    Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

    Default Browser: 601 - SDK 10.11 (2016-08-18)

    OfficeLiveBrowserPlugin: 12.3.6 (2013-03-18) [Support]

    JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-02) Check version

 

3rd Party Preference Panes: ⓘ

    Blackmagic Desktop Video (2015-12-24) [Support]

    Flash Player (2016-08-30) [Support]

    GoPro (2015-02-24) [Support]

    Growl (2012-05-11) [Support]

    Java (2016-05-02) [Support]

    XDCAM Drive Monitor (2011-12-08) [Support]

 

Time Machine: ⓘ

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        The Tribe Portable Media Drive 7: Disk size: 999.86 GB Disk used: 996.46 GB

        Macintosh HD: Disk size: 2.00 TB Disk used: 717.57 GB

    Destinations:

        BACKUP [Local]

        Total size: 999.86 GB

        Total number of backups: 3

        Oldest backup: 17/02/2016, 5:53 PM

        Last backup: 11/05/2016, 4:51 PM

        Size of backup disk: Too small

            Backup size 999.86 GB < (Disk used 1.71 TB X 3)

 

Top Processes by CPU: ⓘ

         3%    CEPHtmlEngine Helper(2)

         2%    WindowServer

         1%    kernel_task

         1%    Adobe CEF Helper(3)

         1%    AvStats

 

Top Processes by Memory: ⓘ

    2.34 GB    Adobe Premiere Pro CC 2015

    919 MB    kernel_task

    455 MB    firefox

    123 MB    Adobe CEF Helper(3)

    123 MB    CEPHtmlEngine Helper(2)

 

Virtual Memory Information: ⓘ

    719 MB    Free RAM

    11.00 GB    Used RAM (5.22 GB Cached)

    0 B    Swap Used

 

Diagnostics Information: ⓘ

    Sep 15, 2016, 11:59:16 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115916_[redacted].crash

        /Applications/Avira.app/Contents/MacOS/avlogwriter

    Sep 15, 2016, 11:58:46 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115846_[redacted].crash

    Sep 15, 2016, 11:58:44 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115844_[redacted].crash

    Sep 15, 2016, 11:58:26 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115826_[redacted].crash

    Sep 15, 2016, 11:58:15 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115815_[redacted].crash

    Sep 15, 2016, 11:58:13 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115813_[redacted].crash

    Sep 15, 2016, 11:57:55 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115755_[redacted].crash

    Sep 15, 2016, 11:57:45 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115745_[redacted].crash

    Sep 15, 2016, 11:57:43 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115743_[redacted].crash

    Sep 15, 2016, 11:57:25 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115725_[redacted].crash

    Sep 15, 2016, 11:57:15 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115715_[redacted].crash

    Sep 15, 2016, 11:57:13 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115713_[redacted].crash

    Sep 15, 2016, 11:56:55 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115655_[redacted].crash

    Sep 15, 2016, 11:56:45 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115645_[redacted].crash

    Sep 15, 2016, 11:56:43 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115643_[redacted].crash

    Sep 15, 2016, 11:55:55 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115555_[redacted].crash

    Sep 15, 2016, 11:55:53 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115553_[redacted].crash

    Sep 15, 2016, 11:55:36 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115536_[redacted].crash

    Sep 15, 2016, 11:55:26 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115526_[redacted].crash

    Sep 15, 2016, 11:55:24 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-15-115524_[redacted].crash

    Sep 15, 2016, 11:09:32 AM    /Library/Logs/DiagnosticReports/codesign_2016-09-15-110932_[redacted].crash

        /usr/bin/codesign

    Sep 15, 2016, 11:08:12 AM    ~/Library/Logs/DiagnosticReports/codesign_2016-09-15-110812_[redacted].crash

    Sep 15, 2016, 10:57:12 AM    Self test - passed

    Sep 15, 2016, 10:42:32 AM    /Library/Logs/DiagnosticReports/codesign_2016-09-15-104232_[redacted].crash

    Sep 15, 2016, 08:41:30 AM    ~/Library/Logs/DiagnosticReports/codesign_2016-09-15-084130_[redacted].crash

    Sep 14, 2016, 04:06:04 PM    ~/Library/Logs/DiagnosticReports/Adobe QT32 Server_2016-09-14-160604_[redacted].crash

        com.adobe.Adobe QT32 Server.application - /Applications/Adobe Premiere Pro CC 2015/Adobe Premiere Pro CC 2015.app/Contents/Adobe QT32 Server.app/Contents/MacOS/Adobe QT32 Server

    Sep 14, 2016, 04:05:59 PM    /Library/Logs/DiagnosticReports/codesign_2016-09-14-160559_[redacted].crash

    Sep 14, 2016, 03:27:15 PM    /Library/Logs/DiagnosticReports/codesign_2016-09-14-152715_[redacted].crash

    Sep 14, 2016, 03:01:12 PM    /Library/Logs/DiagnosticReports/codesign_2016-09-14-150112_[redacted].crash

    Sep 14, 2016, 02:19:56 PM    ~/Library/Logs/DiagnosticReports/codesign_2016-09-14-141956_[redacted].crash

    Sep 14, 2016, 08:43:09 AM    ~/Library/Logs/DiagnosticReports/codesign_2016-09-14-084309_[redacted].crash

    Sep 13, 2016, 11:04:57 AM    /Library/Logs/DiagnosticReports/codesign_2016-09-13-110457_[redacted].crash

    Sep 13, 2016, 11:01:24 AM    /Library/Logs/DiagnosticReports/codesign_2016-09-13-110124_[redacted].crash

    Sep 13, 2016, 10:55:29 AM    /Library/Logs/DiagnosticReports/codesign_2016-09-13-105529_[redacted].crash

    Sep 13, 2016, 10:54:01 AM    ~/Library/Logs/DiagnosticReports/codesign_2016-09-13-105401_[redacted].crash

    Sep 13, 2016, 10:40:48 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-09-13-104048_[redacted].cras h

        /Applications/Adobe Illustrator CC 2015/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Ado beCRDaemon.app/Contents/MacOS/AdobeCRDaemon

    Sep 13, 2016, 10:31:20 AM    ~/Library/Logs/DiagnosticReports/codesign_2016-09-13-103120_[redacted].crash

    Sep 13, 2016, 02:56:12 AM    ~/Library/Logs/DiagnosticReports/codesign_2016-09-13-025612_[redacted].crash

    Sep 13, 2016, 01:34:44 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013444_[redacted].crash

    Sep 13, 2016, 01:34:41 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013441_[redacted].crash

    Sep 13, 2016, 01:34:23 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013423_[redacted].crash

    Sep 13, 2016, 01:34:13 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013413_[redacted].crash

    Sep 13, 2016, 01:34:10 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013410_[redacted].crash

    Sep 13, 2016, 01:33:52 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013352_[redacted].crash

    Sep 13, 2016, 01:33:42 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013342_[redacted].crash

    Sep 13, 2016, 01:33:40 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013340_[redacted].crash

    Sep 13, 2016, 01:33:23 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013323_[redacted].crash

    Sep 13, 2016, 01:33:13 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013313_[redacted].crash

    Sep 13, 2016, 01:33:10 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013310_[redacted].crash

    Sep 13, 2016, 01:32:53 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013253_[redacted].crash

    Sep 13, 2016, 01:32:43 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013243_[redacted].crash

    Sep 13, 2016, 01:32:40 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013240_[redacted].crash

    Sep 13, 2016, 01:31:52 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013152_[redacted].crash

    Sep 13, 2016, 01:31:50 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013150_[redacted].crash

    Sep 13, 2016, 01:31:33 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013133_[redacted].crash

    Sep 13, 2016, 01:31:23 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013123_[redacted].crash

    Sep 13, 2016, 01:31:20 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013120_[redacted].crash

    Sep 13, 2016, 01:31:02 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-09-13-013102_[redacted].crash

iMac, iOS 10

Posted on Sep 14, 2016 7:31 PM

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Q: Long pauses and beach-balling when clicking to start a task

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